Stanley Chrysler Dodge Jeep Ram Brownfield

I recently purchased a vehicle from Brownfield Chrysler Dodge Jeep Ram, and overall I have mixed feelings about the experience. To start with the positives, they were the only dealership that was able t Dodge Jeep Ram, and overall I have mixed feelings about the experience. To start with the positives, they were the only dealership that was able to get me approved after I had tried dealers in Midland and Dallas. The remote buying process was convenient, and my salesman James was responsive and helpful throughout most of the process. However, my biggest issue was transparency regarding pricing. I drove from Midland to Brownfield expecting the deal we had discussed remotely, but I was not informed ahead of time about a mandatory $1,400 “aftermarket” add-on. I only found out about it once I was already sitting in the finance office reviewing paperwork. When I questioned the charge, I was told it covered paint protection and the StarGuard vehicle protection/GPS system, and that it could not be removed. What made this frustrating was not just the charge itself, but the timing of the disclosure. By that point, I had already made the trip, invested the time, and was in a position where walking away was not simple because I genuinely needed a vehicle. I also struggled to understand the value of the paint protection considering the truck already had visible swirl marks and some paint imperfections. Because of the unexpected add-on, I chose to remove the service plan I originally intended to purchase. At the end of the day, I am grateful they were able to get me financed and I do appreciate James’ efforts during the process. I just strongly believe dealerships should disclose mandatory add-ons upfront before customers travel or commit significant time to a purchase. More