Stanley Ford Gilmer

The worst experience i've ever had with a cadealership I bought a car in Nov 2017 I been having problems every since. They service department has a bad attitude and act like they fixing your car and don't. I bought a car in Nov 2017 I been having problems every since. They service department has a bad attitude and act like they fixing your car and don't. I've been running down there almost every week for them to fix something! First it was the key switch!Then it was the battery today i had to take my car to the ford house in Kilgore and pay 251.00 to get my car fixed right !! Then they claim that their warranty only covers the one on Gilmer!! If I was you I wouldn't ever deal with this dealership !!!! More

Enjoyable My wife and I talked with the salesperson over the phone thru conversations and text. Justin Nall was very accurate in detailing the condition of the My wife and I talked with the salesperson over the phone thru conversations and text. Justin Nall was very accurate in detailing the condition of the vehicle to me and prompt and courteous with getting back to us. When we made the drive to the dealership, Justin had asked another salesperson to help us as he was off that day. Jason had the same professionalism about himself as well and put us into the vehicle we loved. The only issue I really had was the timeframe. It took a little longer to get in and out but it was a small price to pay for the help we received. All in all, it was very enjoyable as far as a car purchase goes. Thank you to Justin, Jason and Nick. And anyone else who worked with them to get my new truck ready for me to take home. The sales service, the detailer and the shop who helped me get all the information for my truck. I will definitely be back for future car purchases!!! More

I purchased a vehicle from Mike Craig Ford in April 2010 and the salesman advised that there was still several thousand miles left on the manufacturers warranty, I later found out that I had been mislead an and the salesman advised that there was still several thousand miles left on the manufacturers warranty, I later found out that I had been mislead and that in fact there was no coverage for the clutch. I advised the salesman Loy DeMoss of the problems I was having with the vehicle and he said he would get with the owner Mike Craig and get back with me. I will say that I have to this date received no call back from the salesman. Please do yourself a favor and stay away from Mike Craig Ford. I have filed a report with the BBB and since the dealer will not make the necessary repairs there is nothing they can do. The dealer could have repaired this for less than $500.00 but instead chose not to be honorable and stand behind the vehicle. I have had the vehicle checked by other reputable mechanics and have been told that the clutch plate is bad and evidently has been for quite some time.It is my belief that the salesman knew of the faulty clutch when he sold it to me. If someone from Mike Craig Ford wants to sell you one of their vehicles run and don't walk to another dealer who will stand behind what they sell. I learned my lesson the hard way and hope to help others avoid what I have been put through. I am an honorably discharged, disabled veteran and a senior citizen who should not at this stage in my life have to deal with people who will not be fair and honest. More