Stanley Ford - Sweetwater

Bad Delivery I saw this car online and decided to make a telephone enquiry. This car was in sweetwater and I was in Lubbock. I was able to do a credit applicatio I saw this car online and decided to make a telephone enquiry. This car was in sweetwater and I was in Lubbock. I was able to do a credit application over the phone, later that day I received a phone call from a manager stating that my credit had been approved. The following day the car was delivered to me in Lubbock . Prior to me taking possession of the car I did a walk around inspection of the exterior , where I noticed a dent on the right rear door. I pointed it out to the man that delivered the car and he asked if I had looked at the pictures online? I said yes, but it didn't show any dents. I called the Manager and he said that if I bought the car he would have that repaired. I signed the papers and made sure that the repair was in the contract. On 8/5/19 I took the car to Sweetwater as requested by the dealership. I received my car back on 8/15/19 The door was fixed, but the car now has a lot of road noise and I found a bloody bandage and a green leafy substance in the car. This car was never Detailed or even cleaned on the inside. I would recommend to the dealership to make a greater effort in delivering a shiny clean car with a fresh oil change, and all the fluids topped off. More

Service Personnel were friendly, polite, helpful and knowledgeable about my warranty recall. The work was completed in a timely manner. The waiting area is n Personnel were friendly, polite, helpful and knowledgeable about my warranty recall. The work was completed in a timely manner. The waiting area is nice and coffee is readily available. Nice visit. More

2019 Escape I love love my 2019 Escape. I received the Best customer service ( my car was delivered to me 😇 ) & I got a Great deal !!! And have a wonderful warr I love love my 2019 Escape. I received the Best customer service ( my car was delivered to me 😇 ) & I got a Great deal !!! And have a wonderful warranty. Thank you John Donawho & Stanley Ford in Sweetwater, Tx More

Great service I give five stars because it is local and they do a great job. I use them before for a complete maintenance on my other cars. I give five stars because it is local and they do a great job. I use them before for a complete maintenance on my other cars. More

Friendly, quick, and incredibly easy! Took no time to find a vehicle that was perfect for our daughter. Was in and out in less than an hour! Everyone was friendly. Took no time to find a vehicle that was perfect for our daughter. Was in and out in less than an hour! Everyone was friendly. More

Cnversations with the service Dept. felt honest and sincere I had a lot of trouble dealing with my insurance Co. So the sharp and honest answers from Stanley Ford Service Dept. gave me one less thing to worry a I had a lot of trouble dealing with my insurance Co. So the sharp and honest answers from Stanley Ford Service Dept. gave me one less thing to worry about. More

Everyone was very friendly and helpful I felt very confident when pruchasing my vechile. The sales people were super friendly and fun to work with! Everyone at the dealership gave off posit I felt very confident when pruchasing my vechile. The sales people were super friendly and fun to work with! Everyone at the dealership gave off positive vibes and answered all my questions. Had a great experience More

Easy, and friendly John D and Kelsi Crosson are great! Kelsi and John went above and beyond. We will definitely be back again. Thank you for everything you did for us. John D and Kelsi Crosson are great! Kelsi and John went above and beyond. We will definitely be back again. Thank you for everything you did for us. More

Excellent service I call for appointment and tell them a general time period. They are good to schedule me at a convenient time & have my vehicle ready when needed. On I call for appointment and tell them a general time period. They are good to schedule me at a convenient time & have my vehicle ready when needed. On the one occasion it could not be ready, they called at first indication and offered options. More

Service Department We had a warranty issue on our 2017 Escape which we purchased at this dealership. The service department was top notch. Very professional service and We had a warranty issue on our 2017 Escape which we purchased at this dealership. The service department was top notch. Very professional service and very friendly and knowledgeable technicians. Troy was awesome. I can’t say enough good things about the whole experience. Kayla was very professional when we initially purchased the vehicle. She knows her stuff! More