Christian was awesome and extremely attentive and
friendly to work with. The car buying process was a bit lengthy and took about 4 hours, which seemed to be related to understaffing. The 3-star revie
friendly to work with. The car buying process was a bit lengthy and took about 4 hours, which seemed to be related to understaffing. The 3-star review has nothing to do with the buying process and everything to do with what happened after we bought the car. We were requested to bring the car back the next day for a complimentary detail. The "detailer" ended up damaging multiple interior components and did some damage to the clear coat on the hood of the car. I then needed to drive back the following day to show the manager and again the following day to drop off the car for repair. The repair job was adequate, but there is now a gouge in our dash and we can still see the clear coat damage. Not fully satisfied, but after driving back and forth 4 days in a row, we decided to cut our losses. The manager, Paulie, who helped us rectify this issue was great and made us feel comfortable, it was just an unfortunate circumstance that I hope no one else has to deal with. I will recommend Star to a friend when buying a car, but I will advise them to skip the complimentary detailing.