Star Chrysler Dodge Jeep Ram of Big Spring

My Service Writer, Kendra, is very thorough and kept me informed regarding my warranty repair. I just wish they offered loaner vehicles or rentals.Other than that, so far, I have nothing but high praises informed regarding my warranty repair. I just wish they offered loaner vehicles or rentals.Other than that, so far, I have nothing but high praises for Star CDJR’s Service Department. More

Getting service done was a pain, seems there’s a disconnect between service advisors and the mechanics. Leading to little to no communication from the service advisor to the customer. Took a week to disconnect between service advisors and the mechanics. Leading to little to no communication from the service advisor to the customer. Took a week to get diagnosed, then after it was diagnosed there was a time frame given to me for when the part would arrive and the work would be done. After it didn’t get done I ended up buying the part and doing it myself in less than an hour. Paid hefty diagnostic fee for me to end up doing the work myself and be without my vehicle for over a week. I had to initiate every communication for an update on my vehicle and every update was inaccurate. Very frustrating experience. More

Dealership is fine it’s the customer service that’s no good and unfriendly to customers good and unfriendly to customers More

They got our truck in and out with professional repair and staff and with a friendly customer service. and staff and with a friendly customer service. More

Kendra Always goes above and beyond to take care of my service needs for my vehicles. service needs for my vehicles. More

Very thankful for a service manager who communicates with his customers. He has definitely earned my continued business. his customers. He has definitely earned my continued business. More

Great staff help with everything I needed and The oil change was fast and affordable change was fast and affordable More

Sales is great, service department/service manager sucks. Brand new vehicle & can't get parts Brand new vehicle & can't get parts More

I had a great time at Star ram in Big Spring Tx. Everyone was super helpful and polite. They found the perfect truck for me and made me feel at home through the whole process. Everyone was super helpful and polite. They found the perfect truck for me and made me feel at home through the whole process. More

Service was quick and friendly price for the service was very budget friendly ill definitely be going back very budget friendly ill definitely be going back More