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Star Ford Rentals

Streator, IL

not yet
rated
65 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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2310 N Bloomington St

Streator, IL

61364

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Showing 65 reviews

July 10, 2019

I love this small town dealership! They treat their customers with respect and with the small town curtesy that has been forgotten by many big dealerships. You can buy a car anywhere, More

by Jesicaj223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan, Brandon Urbance
Jul 10, 2019 -

Star Ford Rentals responded

Thank you for the review! We're glad you enjoyed your experience and look forward to seeing you in the future. Be sure to tell anyone you send in to tell us you sent them!

June 01, 2019

Great Buying Experience We had a great experience buying our car with the help of Mike Hagerty at Star Ford in Streator. Felt great to buy i our home town! 😃 More

by MrsRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan, Mike Hagerty
April 18, 2019

Recent Car Purchase Had a very good experience purchasing our 2018 Ford Fusion! Staff was very helpful and friendly. Process was quick and easy! Would definitely purchase More

by mystang216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan
April 07, 2019

Dodge Love the journey found out it had a problem with the navigation but the journey is going to get looked at fixed good customer service More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Durdan
Apr 07, 2019 -

Star Ford Rentals responded

Hi Jonathan. I actually talked to our warranty rep, Steve (the guy I gave you the number to), two days ago. He told me he's been in contact with you and still working on getting the issue addressed. I'll talk to my management and Steve on Monday and see if we can get this pushed along a little quicker. - Nick

Apr 07, 2019 -

Jonathan responded

This is great. Thank you.

April 06, 2019

Great experience! I worked with Nick and i would say by far the best vehicle shopping/ buying experience I've ever had. Go see him and tell him Mr. Klinger sent ya. More

by Jeepinman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan
Apr 07, 2019 -

Star Ford Rentals responded

Thanks for the review, Mr. Klinger. Hope the Jeep treats ya well!

April 06, 2019

Best Customer Service This Side of the Rio Grande. Has your horse given up the giddy up? Then mosey on into Star Ford and see Slick Nick. He’ll hook you up with the deal of a lifetime and be extraordin More

by Sean “Ol’ Bowlegs” Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan
Apr 06, 2019 -

Star Ford Rentals responded

Thanks, Bowlegs! We'll always have a chariot awaiting you here at Star Ford.

April 04, 2019

It was a great experience. I was very pleased with the way they went out of there way to get me into a new car. Both of the sales reps. who were Don Drysdale and Brian went abov More

by june11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan, Brandon Urbance, Don Drysdale
Apr 04, 2019 -

Star Ford Rentals responded

Thank you for your kind words! It was a pleasure meeting you, and we greatly appreciate you choosing Star Ford.

March 30, 2019

One Satisfied Customer We received excellent service from Nick Durdan when shopping for a new car. He came highly recommended by another couple he had dealt with whom we kne More

by Jim77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Durdan, Don Drysdale
Mar 30, 2019 -

Star Ford Rentals responded

Thanks for the review, Jim! It was a pleasure meeting you both. I genuinely look forward to having you as part of the Star Ford family.

March 21, 2019

Absolute worst place to do business !! Worst people to deal with. Avoid them at all costs! I purchased a vehicle from out of state. Their shipping company fell through so they had someone d More

by Iowa man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
owner, title clerk, receptionist, etc , Brandon Urbance
Mar 22, 2019 -

Star Ford Rentals responded

We appreciate the review and always look forward to hearing how we can better ourselves. Unfortunately, yes, our shipping company had a problem with their truck when it broke down, but Brandon went out of his way to arrange drivers while he was at a wedding in Florida so you could get your car in a timely fashion. At the time, you claimed this was the best service you had ever experienced. We shipped the vehicle and title to you using the address on your legal and valid drivers license, which ended up being the wrong address. We did managed to locate your title and over nighted it to you free of charge. As for the condition of the vehicle, you chose to purchase the vehicle sight-unseen and we accepted your offer and paid for your transport because of your choice to buy the vehicle as-is. We send all vehicles through our shop for a pre-lot safety inspection to ensure they are retail ready. An extended warranty was offered to you, but you chose to decline this offer. I’m sorry that you have not enjoyed your time as a customer at Star Ford, but in the end, we did resolve the issues with your title once you provided an accurate address.

Mar 22, 2019 -

Iowa man responded

Are you kidding me? Your title clerk was so rude to me and demanded I pay $125 if I wanted a duplicate title sooner than 30 days. The next day the owner had a completely different story. The title was sent WITHOUT a tracking number and essentially lost - thank god it got bounced back to you finally. Mind you, this was all after Brandon told me all the papers I needed were already sent - so I headed to the DOT here where they had NOT received the title. There was NO WORD about the title until I asked where it was. Then once I finally get the title, wait in line fornhours again at the DOT, they point out that there is missing information on the title! The date of sale from the previous owner just had a number 2 on it, no actual date. After finally hearing back from your company I stood in line A THIRD TIME at the DOT to take care of it. Does that really sound like you did a good job? Do you have trouble accepting the reality that you actually provided the worst customer care I’ve experienced?

Apr 06, 2019 -

Star Ford Rentals responded

We appreciate the review and always look forward to hearing how we can better ourselves. Unfortunately, yes, our shipping company had a problem with their truck when it broke down, but Brandon went out of his way to arrange drivers while he was out of state at a family function so you could get your car in a timely fashion. At the time, you claimed this was the best service you had ever experienced. We shipped the vehicle and title to you using the address on your legal and valid drivers license, which ended up being the wrong address. We did manage to locate your title and over nighted it to you free of charge. As for the condition of the vehicle, we send all of our vehicles through our shop for a pre-lot safety inspection to ensure they are retail ready. You chose to purchase the vehicle sight-unseen and we accepted your offer and paid for your shipping fees as part of the agreement. An extended warranty was offered to you, but you chose to decline this offer. We are very sorry that you have not enjoyed your time as a customer at Star Ford, but in the end, we did resolve the issues with your title once you provided an accurate address.

February 28, 2019

Professionals who know how to treat their customers. I knew what I wanted when I came to the dealership and these guys did everything they could to make it happen and there doesn’t seem to be anything yo More

by Bill Schubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Drysdale
Feb 28, 2019 -

Star Ford Rentals responded

Thank you for the review, Bill! We're glad you're part of the Star Ford family and look forward to working with you in the future.

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