Star Hyundai

When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!

Extremely unprofessional service staff member Daliana will IGNORE YOU FOR HOURS, then roll her eyes when telling you MINIMAL info about what the service technicians found out about your car. She will emphasize how much it will cost you overall, but be extremely brief about why, and glare at you if you ask for just a little more clarification.

The service staff has to work on their communication. first someone tells me they have transportation and someone else tells me my appointment was 7:40am, now by the time 3pm comes around nobody has called me to communicate anything to me about my vehicle i HAD to call them. the lady stated the vehicle was beginning to be viewed at that time. the lady stated she will call back at 4pm to let me know an update. so by the time 4:30pm roles around she tells me the issues with my vehicle and that the guy repairing the car is still on the test run checking my breaks, but than she puts me on a brief hold, she gets back on the phone and than states the issues i was complaining could not be fixed, than tells me i can make my way to pick up the vehicle so i then state i need transportation, she puts me on another brief hold and than tells me the transportation is already gone for the day and that i will need to hurry up and pick up my car cause they dont wait for anybody, and that they close the door at 5:15pm. After having my car at my appointment time from 7:40am all the way till 3:30pm and than checking my car not only do i have to pay a cab because i have children i have to pick up from school and daycare, but she rushes me to pick up my car becuase they dont wait for anybody?? I WAS SHOCKED AND DISGUSTED ON TOP OF EVERYTHING ELSE!!!!!!!

The service staff is unprofessional. They lied to me about the amount of time needed to service my vehicle as well as making appointments they wouldn't honor.They ordered the wrong parts continuously, making me return multiple times needlessly, causing me to take time off from work. They SUCK!!! I am so annoyed that I am selling my Hyundai and buying another brand!