Star Hyundai - Service Center

Good work and customer service reps were very helpful. The customer service rep was very professional and courteous. Her name is Dolly Rivera. The mechanic who did the job, his name is Mr. Lint and he d The customer service rep was very professional and courteous. Her name is Dolly Rivera. The mechanic who did the job, his name is Mr. Lint and he did a very good job. More

Good Service Didn’t have to wait long to be called when I arrived to the service center. Informed the Hyundai employee about the problem of my Elantra and he took Didn’t have to wait long to be called when I arrived to the service center. Informed the Hyundai employee about the problem of my Elantra and he took care of the issue right away. More

service refuses to fix daughters car Sep 3rd 2019 My daughter just bought a 2014 Hyundai Tucson from Star Hyundai in June. She has had problems with the brakes squeaking and getting wors Sep 3rd 2019 My daughter just bought a 2014 Hyundai Tucson from Star Hyundai in June. She has had problems with the brakes squeaking and getting worse. She brought it into your dealer STAR 3 times, and now you have the nerve to tell her. Because they are aftermarket brakes you will not fix it. You certified and sold her the car with those brake. Now you want her to pay for it to be fixed, on a car bought about a 3 months ago. What kind of pre-certification program do you have? I was about to go to you, to buy a car, after my Subaru just got totaled last Sunday. But I will be dammed if you can't stand by a product you sell. You can give her all the loaners you want. What good is it, if you refuse to fix the car and give her some BS excuses. lets not forget about the creaking noise from the rear, that you say your going to fix. But you had the car, and you didn't take care of it today 9-3-2019, while it was there. My daughters first car, and tight on money. Now I am going to the BBB and start to put in for the lemon law. If this is not resolved. PUT NEW BRAKES ON THE CAR. It's not like she drove it 40,000 miles. She been complaining from the first week she got the car. How many times has she taken it back to you now 3 times? She got your bumper to bumper warranty 100,000 miles? I understand NORMAL USE of certain parts including brakes may not be covered. BUT this is far from it being used when bought from your dealership to be considered her fault. 50 yrs has a mechanic including a Journeyman before going to FDNY. I owned my own stations. Trust me if I was able to I would fix it. But after my injuries on 911 I have no way to work on cars. More

Service The gentleman that helped me was courteous, he listened to my issues then explained clearly what he felt my car needed. Mr. Kim was very helpful The gentleman that helped me was courteous, he listened to my issues then explained clearly what he felt my car needed. Mr. Kim was very helpful More

service visit i was helped by kim, he was very kind and explained what my car needed very clearly and carefully. my only negative is that your waiting room was fr i was helped by kim, he was very kind and explained what my car needed very clearly and carefully. my only negative is that your waiting room was freezing! i have always had my car serviced at this service center and always was very satisfied. all the staff are pleasant and knowledgable. More

Parts/Service Department Service call was professional. Parts department handled my request for a second key and informed me the wait would be close to one hour. Star Hyundai Service call was professional. Parts department handled my request for a second key and informed me the wait would be close to one hour. Star Hyundai is recommended. More

Love this place Star Hyundai service center really restored my faith in Hyundai and auto mechanics in general. I got a service done at another Hyundai location and to Star Hyundai service center really restored my faith in Hyundai and auto mechanics in general. I got a service done at another Hyundai location and told them I was taking a very lengthy trip cross country. I was billed over $500 and found out that they didn’t even rotate my tires! When I went to Star Hyundai I was expecting the worst but found that the advisor was extremely helpful and never pushed for any services I didn’t feel comfortable with and the mechanics have always been quick and thorough. They really do want the best for their clients and I trust their recommendations completely. They’ve really won me over and have earned a repeat customer for life. More

It was fast and nice friendly staff I just went for a software update and I was in and out within an hour and a half. The ladies were very nice and I was even allowed to have coffee whil I just went for a software update and I was in and out within an hour and a half. The ladies were very nice and I was even allowed to have coffee while I wait, which is a plus. I lived in the Bronx and if I still did I would definitely go back to this location because of the nice and friendly service I received. Not waiting so long was the best part! More

AMAZING SERVICE!! Dolly was an exceptional service advisor. Got me in and out in no time. Service was done exactly how I expected and the valets even came up to me mult Dolly was an exceptional service advisor. Got me in and out in no time. Service was done exactly how I expected and the valets even came up to me multiple times to see if I needed help. I wish I knew their names but they all deserve recognition. Thank you !! More

Couldn't be more pleased with their service Let's start with the receptionist that takes the calls and makes the appointments dhei s extremely efficient and courteous. The people that take in yo Let's start with the receptionist that takes the calls and makes the appointments dhei s extremely efficient and courteous. The people that take in your car also, as well as the person that you sit with to discuss what you need. I used to go to a gas station to get an inspection and have my car checked out I would have to leave my car forever .when I go here I sit down have a nice cup of coffee and I'm out of there quickly. More