Star Hyundai - Service Center

Kindness matters The overall service here is good and my car was done in a very reasonable amount of time. My main concern is with the level of customer service given The overall service here is good and my car was done in a very reasonable amount of time. My main concern is with the level of customer service given by the two older gentlemen in the service area (one at the desk in the waiting room, the other in a small office adjacent to the waiting room). There was a lot of confusion felt by me and other customers because no one was available to check in or provide information at first. Then when both men arrived, they seemed gruff and unhappy to be there. Ryan from Parts Department was VERY nice and helpful to me. More

Prompt courteous service Dealership promptly took care of my steering issue, at no charge, as it was covered by warranty after 7 years. Also, performed recall repair, and repl Dealership promptly took care of my steering issue, at no charge, as it was covered by warranty after 7 years. Also, performed recall repair, and replaced light bulb. More

Extremely helpful and professional Kim, and the manager Lou, were extremely helpful. There was a problem with paperwork and they were able to resolve it quickly. I am extremely satisfie Kim, and the manager Lou, were extremely helpful. There was a problem with paperwork and they were able to resolve it quickly. I am extremely satisfied More

Needed inspection and recall repairs Although I was able to have the inspection, I was told to bring the car back at another time to address the recall issues. They told me they were sho Although I was able to have the inspection, I was told to bring the car back at another time to address the recall issues. They told me they were short mechanics that day. It was also suggested that I could rent a loaner car while servicing was done since I said I have a problem with leaving the car for that period of time I appreciated the input More

Loyal hyundai customer-first service on my new 2018 Tuscan Easy quick and professioal Kim byunyju was responsive professional and very pleasant professional The renovation was attractive and utalitarian I a Easy quick and professioal Kim byunyju was responsive professional and very pleasant professional The renovation was attractive and utalitarian I appreciate the new early hours More

Will come back again I will definitely come back for service at star hyundai service. kim was very kind and he tried to explain everything that I need to know. I will definitely come back for service at star hyundai service. kim was very kind and he tried to explain everything that I need to know. More

3.5 hours for simple oil change and inspection I made an appointment for a standard oil change and a state inspection in advance and it took 3.5 hours for them to give my car back. That is ridiculo I made an appointment for a standard oil change and a state inspection in advance and it took 3.5 hours for them to give my car back. That is ridiculous for such standard services. I’ve been to other service centers that are much quicker than that. Other ppl coming in after me for similar services came and went and I was still there. Won’t be returning for service here. More

Air Conditioner Repair I went in for a routine maintenance. The mechanic mentioned the Air Conditioner controller needed to be fix. This is an issue that I knew but didn't t I went in for a routine maintenance. The mechanic mentioned the Air Conditioner controller needed to be fix. This is an issue that I knew but didn't think anything of it. It was repaired and Im glad it was done. There is a difference and that difference was much needed. Thanks Guys! More

Respect client professionally. Mr. Lee has helped me for 6 years. He tried his best to get the right car to fit my budget and circumstance. He followed up calls and emails responsib Mr. Lee has helped me for 6 years. He tried his best to get the right car to fit my budget and circumstance. He followed up calls and emails responsibly with saved waiting time. More

Good service This visit was routine but handled very efficiently. I have had previous dealings with my service coordinator, Forrest, who is always very profession This visit was routine but handled very efficiently. I have had previous dealings with my service coordinator, Forrest, who is always very professional. I recommend this facility. More