Starks Ford of Queens - Jamaica

excellent on all levels Great experience, excellent customer service. My second car that I brought from them in 2 years and I'm more than satisfied. I would most certainly Great experience, excellent customer service. My second car that I brought from them in 2 years and I'm more than satisfied. I would most certainly recommend Ford and Jack D'Avanzo to anyone considering an auto purchase. More

CONTINUED EXCELLENCE When I arrived for my original appointment (March14) the "recall" passenger-side airbag to be installed in my vehicle was not there. Henry, a member o When I arrived for my original appointment (March14) the "recall" passenger-side airbag to be installed in my vehicle was not there. Henry, a member of your service staff, was greatly concerned and immediately began to correct the situation. Thanks to Henry's diligence, follow through and keeping me informed on the progress of another airbag, all was accomplished today with great ease. comfort and efficiency. While this was a particular occurrence, Henry has always succeeded in seeing that the service to my Ford Fusion is handled with success. Thank you, Henry. I want to also particularly compliment and thank Anthony and Tom who are always most helpful and welcoming. Actually, your entire service staff deserves recognition. And, the new handsome décor makes for an even more pleasant visit - many thanks. . More

Excellent buying experience My car was totaled in an accident and I needed to get a replacement. I had bought two cars at another dealer but my sales person was out for a period My car was totaled in an accident and I needed to get a replacement. I had bought two cars at another dealer but my sales person was out for a period of time. I called Queens Lincoln and talked to Dave O'Brien. I knew what I wanted and asked him to give me a price. Not only did he give me a price, but it was a great price, no BS. We did everything over the phone and by email. A very easy and seamless experience. I highly recommend the dealership and Dave. More

Excellent The people are very helpful and very courteous. I was there to lease a Lincoln 2019 KMC and I was very surprised my the professional advise of the sal The people are very helpful and very courteous. I was there to lease a Lincoln 2019 KMC and I was very surprised my the professional advise of the sales person specially David O'Brien and the manager Reggie. I Always leased my cars in the last 9 years but I never felt extremely happy as I have been with Lincoln Dealership. I will definitely recommend Ford Lincoln of Queens if you are looking to lease a car of this brand and go see David. More

Go see Henry! Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the sit Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the situation. Very friendly and courteous all the time. Always has managers and service technicians come say hello to me which makes the car service experience so much better. Will always service my car with henry and ford Lincoln of queens! More

Deceptive and unscrupulous dealership I ordered a Lincoln Navigator Black Label late July of 2017. Placed the order and was told the car should be available on or about mid February 2018. I ordered a Lincoln Navigator Black Label late July of 2017. Placed the order and was told the car should be available on or about mid February 2018. Placed a status inquiry call beginning of February 2018 and received build date and vin number. Was told car was to be delivered early March 2018, got the car insured. After numerous un returned phone calls, made a visit to dealership and was told they had no idea where car was and they needed to look into the matter. I was then told the car was sold to someone else!!! I called Lincoln Black Label Concierge Services to see if anything could be done as I had waited 8 months for the car. They told me the car showed it was delivered March 14 2018 and not shown as sold in their system. I went on the dealership website and saw my car with my vin number there and available! I called to schedule a test drive. Upon arrival the following morning for my test drive again I was told that they weren’t sure if they had the car, I was told that may of the Black Labels come in pre sold and are not entered into inventory. I was also advised that these models are selling for thousands above sticker! After two hours they miraculously found the car, matching vin number to my order. I then told them who I was, as I had scheduled my test drive under a fictitious name, and that they were engaging in deceptive business practices and demanded delivery of the car. The sales manager becam belligerent on the phone yelling at me that I never placed an order with him. After two days and repeated back and forth I stated I was going to report them to NYC Consumers Affairs and local news channel 7 to get resolution. They relented and agreed to deliver the car but not at the agreed price! The added $2,200 more to the bottom line. Because the car was ordered so long ago my agent got a great deal at $2,200 below sticker. This dealership and its staff are the most dishonest and corrupt dealership I have ever dealt with in 40 years of vehicle purchases. They do a disservice to the Lincoln brand and I’m particular this model which is a magnificent vehicle. I strongly recommend anyone in the market for a Lincoln to avoid this dealership at all costs. More

Van T-150 & Ford Explorer Excellent service from Jose, with the two purchases made, the van for the job and my personal car, he showed me the options than he had. very satisfi Excellent service from Jose, with the two purchases made, the van for the job and my personal car, he showed me the options than he had. very satisfied Thanks Jose. More

Great, Affordable, Nice People David O'Brien is the person you want to go to when you want your new vehicle. I got my car leased for the first time ever and David was able to work w David O'Brien is the person you want to go to when you want your new vehicle. I got my car leased for the first time ever and David was able to work with me based on my budget and get me a very beautiful vehicle.I was not rushed, It was straight to the point, very helpful and I left with my car with brand new license plates right the same day! Also if you come to ford, and you lease a vehicle consider getting the Ford Wearcare protection. you will save yourself in the long run. My experience was very good and I will absolutely come to ford for my next vehicle. PS. Thank You Dave! More