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Starks Ford of Queens - Jamaica
Jamaica, NY
772 Reviews
Starks Ford of Queens is proud to be one of the premier Ford dealerships in the Queens area. We now have two locations to serve you: Woodside, NY and Jamaica, NY. From the moment you walk into our showroom you'll recognize that our commitment to customer service is second to none. We strive to make your experience at Starks Ford of Queens a great one for the life of your vehicle.
Whether you need to purchase, finance or service a new or pre-owned Ford, you've come to the right place. Use our website's new car shopping tools to assist you in finding the perfect new vehicle, or search our inventory to find a great deal on a low-mileage pre-owned vehicle. Plus, you can check out the current online specials and promotions that change all the time!
If visiting Starks Ford of Queens in person doesn't fit your busy schedule, then complete our contact us form and a Ford specialist will be in touch. Starks Ford of Queens is an excellent online source for a new or pre-owned Ford vehicle, or genuine Ford parts, service and accessories.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 772 reviews
February 12, 2017
My salesperson, Liz Girnus, was amazing! I have dealt with Liz Girnus twice and she was fabulous both times. Liz really puts in a lot of effort to get you the car that you want with the r I have dealt with Liz Girnus twice and she was fabulous both times. Liz really puts in a lot of effort to get you the car that you want with the right color and options. She also works hard to get you a great price. I highly recommend Liz and Ford Lincoln of Queens! More
by Stephen B.
Employees Worked With
February 08, 2017
Amazing experience My fiance and I were looking into a new vehicle and we found one on the floor that caught our eye. We scheduled a test drive and Jose was more then wi My fiance and I were looking into a new vehicle and we found one on the floor that caught our eye. We scheduled a test drive and Jose was more then willing to help with this. We fell in love with the ford edge and he gave us a bunch of information on the car. We decided to lease the car but we needed to make sure it worked within our budget which Jose was able to make work with us. He gave us many options and we were able to make a deal. He was very helpful and down to earth, he wasn't pushy at all like you find some people in other dealerships and we were glad we were able to work out a deal with him. If you're looking for a new car, this is the dealership and person you want to speak with. More
by Markj
Employees Worked With
February 02, 2017
Bad Experience I dealt with the service department. They were late (a week for a mere diagnostics), unresponsive, didn't solve the problem with the my vehicle. I wou I dealt with the service department. They were late (a week for a mere diagnostics), unresponsive, didn't solve the problem with the my vehicle. I would not recommend the service at this dealership at all. More
by dex789
Employees Worked With
Henry
February 02, 2017
First Rate Over the past 30 years - I've purchased and leased quite a number of Ford, Mercury and Lincoln vehicles. Earlier this week I again leased a Lincoln th Over the past 30 years - I've purchased and leased quite a number of Ford, Mercury and Lincoln vehicles. Earlier this week I again leased a Lincoln through Liz Girnus, my longtime salesperson. She is simply the most skilled and finest motor vehicle salesperson I've ever dealt with - and my recent experience with her and the staff at Ford Lincoln of Queens was as good as ever. If you are fortunate enough to get the chance to deal with Liz - smile about your good fortune. More
by jjn1
January 31, 2017
Waste of time- Not true to their word I scheduled an appointment for service and spoke with the service manager at the Valley Stream service location. I specifically stated I will be comin I scheduled an appointment for service and spoke with the service manager at the Valley Stream service location. I specifically stated I will be coming in on an agreed date & time frame. The manager agreed and all is said and done. I come in the next day on the time we agreed upon & was turned down for service on the spot. This place is a waste of time, this situation alone reflects how this dealership conducts business. Ever since Manhattan Ford closed, it has been difficult finding quality, trustworthy service in the tri-state area More
by EJP87
Employees Worked With
Brian (ford service manager)
January 20, 2017
Best sales experience you can have. During the course of buying my Lincoln, I physically went to 5 different dealerships and corresponded with several more online. I was faced with almo During the course of buying my Lincoln, I physically went to 5 different dealerships and corresponded with several more online. I was faced with almost every old-school, poor sales tactic that you could imagine - from extremely inflated pricing, the old back and forth with the manager, terrible offerings on my trade in and even a negotiation taking place where the dealer was trying to sell me the wrong trim level. I am sorry that I did not go to Ford/Lincoln of Queens first as it would have saved me a whole lot of time and frustration. Tom Cinelli was upfront and easy to work with. We agreed to a price and there was none of the back and forth that most dealers use to squeeze you and waste your time. I would highly suggest shopping for your car here and asking for Tom. More
by Sirferris
Employees Worked With
Tom Cinelli
January 20, 2017
Excellent Experience We have a fleet of 10 Ford's. I deal with Tom Cinelli on all and every transaction is smoother than the next. He does all the paper and delivers the We have a fleet of 10 Ford's. I deal with Tom Cinelli on all and every transaction is smoother than the next. He does all the paper and delivers the card hassle free. And his pricing is always the best. I highly recommend you talk to Tom if you are purchasing a Ford. More
by LocalRWDSU
Employees Worked With
Tom Cinelli
January 06, 2017
Sales person was dishonest Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to Shopped for ford explorer. I told them i was not interested in purchasing right away but would do so in next couple of weeks because i was waiting to close on my mortgage. I explained the importance repeatedly of not having anothing hit my credit until after I closed . Liz asked if I could at least fill out paperwork so she could book the sale in December but promised she would not run my credit until I called to tell her it was ok. We had that conversation for 3 days. She called on 1/2/17 and said she wanted to use it for her bonus and again promised not to run my credit until I told her to. On that same day, she gave my file to finance to run my credit after we explicitly agreed that not happen. Then she and Reggie tried to convince me it was no big deal and refused to fix it with Ford Financial. Liz admitted Reggie that she "forgot" to tell him not to run my credit. I would never recommend this place. This was the stereotypical experience of an auto dealership. Dishonest. To add insult to injury Reggie couldn't tell me what he said to Ford Financial, refused to give me a letter that they ran my credit in error and wouldn't let me speak to a manager. They failed to comprehend what damage they have done or could careless. They can take the Explorer and shove it sideways. I've already made a complaint with Ford Financial, Ford Customer Relations and I will also be filing a complaint with every city and state regulatory agency I can think of including but not limited to the NY state Attorney General, DMV and Consumer Affairs. They seemed to not care about complaints, let's see how long that will hold true. I have witnesses to the whole fiasco from beginning to end. More
by Pissedoff
January 03, 2017
The Best customized professional treatment We have been coming to the Maintenance division at Ford of Queens since December 2015. From the very beginning, Henry not only cared about doing grea We have been coming to the Maintenance division at Ford of Queens since December 2015. From the very beginning, Henry not only cared about doing great work, but he has been thoughtful of us as customers. Over the past year+, they continue to show courtesy, advise and professionalism - every time we come in - even the day after a holiday - when they are ready first thing in the AM. They make it so easy and friendly, we wouldn't think of going any where else. - Kelly M. More
by Kelly M
Employees Worked With
Henry, Anthony Mezzotesta and the staff on 172nd Street
December 28, 2016
Jose Ocasio Jose continually went above and beyond all expectations to make sure I left with the car I wanted. Outstanding service from start to finish. It was th Jose continually went above and beyond all expectations to make sure I left with the car I wanted. Outstanding service from start to finish. It was the day after Christmas, so it could have been difficult to make all the pieces of the process happen swiftly but Jose was able to accomplish everything More
by keithc
Employees Worked With
