Starks Ford of Queens - Jamaica

Email to VP: Just a quick note acknowledging the Email to VP: Just a quick note acknowledging the excellent customer service I experienced from your team. Unfortunately, more often than not, we’r Email to VP: Just a quick note acknowledging the excellent customer service I experienced from your team. Unfortunately, more often than not, we’re disappointed by the level of customer service we experience—particularly when buying a car. Fortunately, that was not the case for me. See my email below. Mike Duff is a consummate professional. After noticing a significant paint blemish on the Focus I took delivery of yesterday, my heart sank, thinking I’d have to go through a painful process to rectify the situation. I was pleasantly surprised when communicating the situation to Mike, who unflinchingly addressed the issue—and resolved it. You have a great sales manger in Mike. And, believe me, I’ve experience less-than-great car sales folks—particularly once they have your money. Accolades also go to Agata Spina, who followed up promptly to my internet inquiry; and also to Reggie Williams, who was very patient with us (I was assisting my elderly father purchase the car, and Reggie was very sensitive to time issues). Thanks again to your team. ________________________________________________________________________________________________________ Email to sales manager: Just wanted to reiterate my heartfelt thanks for your assistance today. Although it’s a many-times-daily event for you, taking delivery of a new car is an infrequent, major, purchase for most—and your professionalism and courtesy today helped transform a let-down of an experience for me yesterday, to a great buying experience today. Your efforts won’t go unforgotten when recommending your dealership to others, and also when completing the CSI surveys. Thanks again, and looking forward to an ongoing relationship. More

We went to the toyota dealership across the street and they were Horrendous!!!! We looked over and saw the Ford dealership across the street. Glad to say that experience was a positive one. We walked in l they were Horrendous!!!! We looked over and saw the Ford dealership across the street. Glad to say that experience was a positive one. We walked in looked around and weren't harassed. Liz was pleasant and funny. she was down to earth and answered all our questions and found a car that met our needs. She didn't try to push a more expensive car, she gave us exactly what we needed. Thanks Liz Carla & Diego More

Great Experience!! Went through three leases in 9 years and this Dealership by far is the best. I submitted an inquiry online and within minutes received a response from Agata Spina. I explained what I wan and this Dealership by far is the best. I submitted an inquiry online and within minutes received a response from Agata Spina. I explained what I wanted and she quickly had Jose Ocasio call me, within 24 hours, I drove home not with one car but with two cars. I traded in one car and another with a lease end. Jose gave me such a great deal, I couldn't pass it up. I recommend this dealership. A++ More

Ira is an amiable, knowledgeable, and honest salesperson. Finance manager, Reggie, was very understanding and not too pushy. Ford Lincoln of Queens is a rare gem as it is one of the only dealerships to provi Finance manager, Reggie, was very understanding and not too pushy. Ford Lincoln of Queens is a rare gem as it is one of the only dealerships to provide outstanding customer service. I would definitely recommend. More

Jose Ocasia once made it a GREAT experience. This is the second time worked with him on my vehicle purchase. His professionalism and proactiveness was very much appreciated. He's he best1. second time worked with him on my vehicle purchase. His professionalism and proactiveness was very much appreciated. He's he best1. More

I recently took delivery of my new 2013 Ford Fusion Titanium Hybrid. I love the car. Unfortunately, Ford didn't do such a great job building it on the time schedule they promised it. However, the guys Titanium Hybrid. I love the car. Unfortunately, Ford didn't do such a great job building it on the time schedule they promised it. However, the guys at Ford Lincoln of Queens made sure I was well informed and always made sure to stay on top of Ford with regard to build and delivery dates. In the end I got the perfect car. The dealer experience was excellent, particularly the help that my salesman, Ken Sweeney provided. I actually plan to return to the dealership in a few months to lease an Explorer. More

We found the experience of visiting this dealership very nice. Our salesperson was not pushy,very knowledgeable and very pleasant. Very good attitude in dealing with customers. Very satisfied with the de nice. Our salesperson was not pushy,very knowledgeable and very pleasant. Very good attitude in dealing with customers. Very satisfied with the deal we were offered. We would recommend this dealership for those that are looking for Fords or Lincolns. More

I called the dealership while doing my due diligence for a 2013 Escape not expecting to purchase from them. This all changed when I spoke with Jose Ocasio. He was friendly, honest, answered all of my questi a 2013 Escape not expecting to purchase from them. This all changed when I spoke with Jose Ocasio. He was friendly, honest, answered all of my questions and went out of his way to alleviate any stress I would have with leasing a new car. He delivered as promised. What I found funny, was as I went back to my original contacted dealers, they all raised questions about my deal and implied I would not receive the car as promised. One other point worth mentioning is the excellent service delivered by dealership, from Jose to the Credit Manger,Reginald Wiliiams to their synch specialist, Zhen Yu Li, yes a synch specialist who explained how to use all the features on the car. If you are looking for a good dealership and a friendly, honest sales person who is able to work within your budget then Jose is your man. I cannot say what the future holds for my experience with my new Ford escape but if it follows the sales process, I know I will be an extremely satisfied Ford Owner. More

Our expierence with Liz Girnus was the best dealership expierence I have have ever had. Liz made the process easy and painless. Liz was very well knowledged and very honest in what she could do or not do. expierence I have have ever had. Liz made the process easy and painless. Liz was very well knowledged and very honest in what she could do or not do. We will recommend her to everyone we know. The rest of the employees were also very friendly and well knowledged also. Love Ford Lincoln Of Queens. More

Liz was an excellent saleswoman throughout the whole process. She is very knowledgable , personable and most importantly honest . We were informed of every detail about the car we selected and every o process. She is very knowledgable , personable and most importantly honest . We were informed of every detail about the car we selected and every option was left to our choice . Liz is the perfect salesperson to purchase a new car from. I will reccommend her to a friend or relative without hesitation. More