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Starks Ford of Queens - Jamaica

Jamaica, NY

Overview
Employees
Reviews
4.5
831 Reviews
Starks Ford of Queens is proud to be one of the premier Ford dealerships in the Queens area. We now have two locations to serve you: Woodside, NY and Jamaica, NY. From the moment you walk into our showroom you'll recognize that our commitment to customer service is second to none. We strive to make your experience at Starks Ford of Queens a great one for the life of your vehicle. Whether you need to purchase, finance or service a new or pre-owned Ford, you've come to the right place. Use our website's new car shopping tools to assist you in finding the perfect new vehicle, or search our inventory to find a great deal on a low-mileage pre-owned vehicle. Plus, you can check out the current online specials and promotions that change all the time! If visiting Starks Ford of Queens in person doesn't fit your busy schedule, then complete our contact us form and a Ford specialist will be in touch. Starks Ford of Queens is an excellent online source for a new or pre-owned Ford vehicle, or genuine Ford parts, service and accessories.
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139-40 Queens Blvd

Jamaica, NY

11435

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Showing 831 reviews

December 15, 2025

STAFF IS ALWAYS FRIENDLY AMBIANCE IN THE WAITING ROOM VERY SOOTHING LOVE THE CHAIRS COFFEE ☕️ WONDERFUL More

by LBCISS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raheem Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

December 11, 2025

The dealership provides no communication or feedback, misleads customers during the sales process, and refuses to repair obvious factory defects. More

by DZMITRYI0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reginald Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2025 -

Starks Ford of Queens - Jamaica responded

We’re sorry to hear about your experience. This isn’t the level of service we aim for. Please reach out to our management team so we can review what happened and work toward a resolution. -David Wells, 718-885-8000 ext 215

Dec 17, 2025 -

DZMITRYI0307 responded

This situation constitutes a clear case of misrepresentation at the time of sale. I was explicitly told by the sales manager that the vehicle was equipped with both a front and rear camera. The front camera is physically installed and clearly visible, which reasonably reinforced that representation. The only indication otherwise was a single “–$600” line buried among dozens of line items on the window sticker. It was never highlighted, explained, or called out in any meaningful way. Expecting a customer to identify and correctly interpret one factory credit among an extensive list of features and pricing details—and to assume that visibly installed hardware is non-functional—is unreasonable and misleading. As a result, I purchased a ~$60,000 vehicle with no front parking sensors and a front camera that is physically present but unusable, contrary to how the vehicle was represented during the sales process.

December 09, 2025

Slow and borderline unresponsive from key stakeholders. Not sure if it's because I'm from another state. Overall, not a good first experience. More

by Jake
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth Brettler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reginald Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco
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Dec 12, 2025 -

Starks Ford of Queens - Jamaica responded

We are sorry to see you only received a 3-star experience. I would like the chance to speak with you to restore your faith in our service center. At your earliest convenience, please reach out to me directly. -Yvonne Brown, Customer Relations Manager, (718) 657-8888

December 06, 2025

Professional and inviting. Clean. A great coffee machine. Comfortable customer waiting area. And great staff More

by feverentnyc2
Recommend Dealer
Yes
Employees Worked With
Manuel
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Dec 08, 2025 -

Starks Ford of Queens - Jamaica responded

It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

December 05, 2025

the man was so much friendly his behaviour was good , he guided me very well More

by BABERALI0073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raheem Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2025 -

Starks Ford of Queens - Jamaica responded

When customers are happy, we're happy. Thanks for letting us know of your positive experience at Starks Ford of Queens!

December 01, 2025

Helpful and supportive Ford Starks kept me informed while taking care of my car Would recommend More

by MRSMILLERSCIENCE
Recommend Dealer
Yes
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Dec 02, 2025 -

Starks Ford of Queens - Jamaica responded

We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!

November 30, 2025

Great service great follow up. Staff professional kind and never try to oversell their products More

by Jeanene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaewon Yi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raheem Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2025 -

Starks Ford of Queens - Jamaica responded

Jeanene, thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

November 30, 2025

Yvonne is a great rep for you guys over there John's stocks for thanks More

by INICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2025 -

Starks Ford of Queens - Jamaica responded

It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

November 29, 2025

They don't listen to me. They don't sit down and communicate actively Unprofessional and don't care about customer satisfaction More

by ABBOSOV2010
Recommend Dealer
No
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Dec 01, 2025 -

Starks Ford of Queens - Jamaica responded

We are sorry to see your negative review. Please know our goal is to provide great customer service and we take reviews like this very seriously. I would like the chance to speak with you to restore your faith in our dealership. At your earliest convenience, please reach out to me directly. -David Wells, 718-885-8000 ext 215

November 29, 2025

Great service and great employees ; manager Seth was amazing as well; they all helped out a lot . More

by AFREEN.BABYY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arash Saedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2025 -

Starks Ford of Queens - Jamaica responded

We love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!

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