Starling Buick GMC Stuart

Review for 2025 Buick Encore Purchase Experience I recently purchased a 2025 Buick Encore after doing extensive research online. I knew exactly what I wanted, with my only non-negotiable feature being recently purchased a 2025 Buick Encore after doing extensive research online. I knew exactly what I wanted, with my only non-negotiable feature being adaptive cruise control. When I asked the salesman to verify that this model had it, he confidently assured me that it did, along with other safety features like pedestrian and vehicle warnings with automatic braking. Fast forward to bringing my vehicle back for service, thinking the sensors weren’t functioning properly—only to find out that adaptive cruise control was never included in this model. It became clear that the salesman was not well-trained in the specific features of the vehicles he was selling. Now, I’m stuck with a car loan and a six-year service warranty for a vehicle that’s missing the one feature I explicitly required. While they were efficient in getting me through the buying process, they failed at listening and providing accurate information. Possible Resolutions: Upgrade or Exchange: Offer me the option to exchange the vehicle for a model that includes adaptive cruise control, even if it requires some financial adjustment. Partial Refund or Compensation: Provide a financial adjustment or dealership credit for the misleading information that led to this purchase. Training & Accountability: Ensure that sales staff are properly trained to verify features before making promises to customers. While this won’t directly fix my issue, it will prevent others from experiencing the same frustration. I hope the dealership takes this feedback seriously and finds a fair resolution. Buyers beware—double-check the features yourself before signing anything. More

Working with Lee and the entire sales team was a great experience and one that is rare to find in this industry from my experience. We did a large portion of the deal on my new truck over the phone and te experience and one that is rare to find in this industry from my experience. We did a large portion of the deal on my new truck over the phone and text. When I arrived the offers presented to me where exactly as we discussed, no hidden fees, no add ons I didnt want and my trade value was exactly as they said it would be from the video I sent of my car. I was in and out buying this new truck in under 1 hour. I also had an experience with their service team for an issue that left me standed. Onstar wasn't able to assist but the dealer sent a Mechanic to the car to get it operational again. Exceptional service and I will always buy my GMC vehicles from this team in the future. More

They were so helpful and professional. Best experience we’ve ever had at a dealership. We would recommend them to all our friends Best experience we’ve ever had at a dealership. We would recommend them to all our friends More

Great experience. Carlos made it easy to trade in my truck for a new one!! Follow up was amazing! Carlos made it easy to trade in my truck for a new one!! Follow up was amazing! More

First time buyer of a new vehicle, and Starling GMC was my first stop to shop around and see what type of vehicles were available for my budget. Lee assisted me in not only choosing a vehicle, but he answe my first stop to shop around and see what type of vehicles were available for my budget. Lee assisted me in not only choosing a vehicle, but he answered my many questions, took me for a test drive, and even showed me how all the electronic elements of the vehicle work. He was patient, professional, and made me feel comfortable. I didn’t feel rushed or pressured into making a decision. He allowed me to take my time in choosing the right vehicle and plan for me. Dana the manager worked up the numbers and even took my old car as a trade in. Then Cesar the Finance guy helped finalize everything. I left the dealership not only with a new car, but thankful for such wonderful, professional, and helpful staff. I would definitely go back to Starling GMC when it’s time for another car, and would refer others as well. Starling GMC is #1 in my book! More

Kyle was very easy to work with. I was in and out in about an hour, and was very happy with my overall purchase. He was very knowledgeable and helpful with any questions I had and wa I was in and out in about an hour, and was very happy with my overall purchase. He was very knowledgeable and helpful with any questions I had and was super transparent. More

The most amazing experience Ive ever had with over 15 years of urchasing vehicles. Lee is the absolute best! years of urchasing vehicles. Lee is the absolute best! More

Professional staff, great selection, fair prices, seamless process, clean showroom, excellent customer service, highly recommend seamless process, clean showroom, excellent customer service, highly recommend More

Andrew Leon was extremely helpful and knowledgeable regarding my new Envista! He made the process extremely easy, was very responsive, and answered all questions I had. Thank you so much! regarding my new Envista! He made the process extremely easy, was very responsive, and answered all questions I had. Thank you so much! More

Brians was a great sales associate. Extremely knowledgeable, patient and fun to work with. Looking forward to future endeavors. Extremely knowledgeable, patient and fun to work with. Looking forward to future endeavors. More