Starr Motors, Inc.

Refuses to Perform Warrantee Work I purcha see d a new Dodge Charger at Starr. That was my first mistake. Nothing but problems since the daily bought it. To add insult to injury, the I purcha see d a new Dodge Charger at Starr. That was my first mistake. Nothing but problems since the daily bought it. To add insult to injury, the moron service staff (especially the service manager) say nothing's wrong with the car. There are Dodge forums that have the same issues I'm having. It's a known problem but Dodge refuses to fix it. Thankfully, I leased this pile of garbage. A total waste of money but at least I won't get stuck with it. Never again would I buy a Dodge and never again would I shop at Starr More

Starr is a great dealership they are really friendly and make you feel like part of the family. The service lane is great they always have my car out on time. The only issue i h they are really friendly and make you feel like part of the family. The service lane is great they always have my car out on time. The only issue i have with them is there parts department. Starr motors parts department is by far rhe worst parts department i have ever delt with. There parts are marked up by 30%, they are rude, and take forever to order parts for customers. More

Top Notch Customer Service We bought our new Jeep with Overseas Military Car Sales so we want to let everyone know how GREAT the service we've received from Starr Motors. We wer We bought our new Jeep with Overseas Military Car Sales so we want to let everyone know how GREAT the service we've received from Starr Motors. We were an "indirect" customer but they treated us top notch, first class customer service. Thank you Starr Motors, especially to Amanda and "EZ-T". More

appraisal I took my jeep in to be appraised so I could buy one on the lot I saw on the internet.I drove from Virginia Beach. When they appraised my jeep for a I took my jeep in to be appraised so I could buy one on the lot I saw on the internet.I drove from Virginia Beach. When they appraised my jeep for a trade in, they said I needed a clutch and tires.They lowered the value of my trade in so they could make more money. I had the clutch put in the trade in jeep two months priorate a Virginia Beach Jeep dealer. The tires would pass any inspection and only had half the miles and were still in warrenty. They had my registration and VIN, and if they were smart enough to check the Chrysler Jeep repairs on it, they would of seen it was completed in the last two months. They were trying to low ball the trade in on me. I think it is just horrible the way they conduct business. Just wrong. I left the showroom after that. They lost an EASY sale. I had the cash. More

Great place to buy a car from I've purchased 3 vehicles from Starr Motors. Best place in Hampton Roads. No hassle no pressure just easy. All questions answered even some I didn't t I've purchased 3 vehicles from Starr Motors. Best place in Hampton Roads. No hassle no pressure just easy. All questions answered even some I didn't think to ask. More

Glenn was wonderful! We went in knowing we wanted to walk away with a vehicle that day. Glenn assisted us, he took in account our needs and wants in a vehicle. He was very We went in knowing we wanted to walk away with a vehicle that day. Glenn assisted us, he took in account our needs and wants in a vehicle. He was very personable, and he made us feel comfortable with our decision and was not pushy at all! More

Purchasing a 2014 Jeep Trailhawk Cherokee The service was fantastic! Willie Strickland is best sales men and a good family friend. He helped me pick out the perfect vehicle for me and help mak The service was fantastic! Willie Strickland is best sales men and a good family friend. He helped me pick out the perfect vehicle for me and help make it very affordable. Bobby Gery was also very helpful & nice in breaking down all the financial information and making it easy for me to understand. All around everyone was very friendly and extremely helpful. They were all very easy to talk to and didn't treat me like a kid which I LOVED. I didn't feel pressured in any way to buy anything I did not need or want. This being my first car purchase ever, it was a great experience. They also let me take my Jeep home to test drive over the holidays and my entire family got to see it and go for a ride. It was pretty fabulous. If you want a Jeep Willie is your man! More

Great Place to Buy a Car Excellent experience. The staff was patient and knowledgeable about the products. No one rushed me to make a choice, I was able to think as long as I Excellent experience. The staff was patient and knowledgeable about the products. No one rushed me to make a choice, I was able to think as long as I needed before making my mind. As well, once the process started to make the purchase it was painless, and no effort to make it work. Great dealership and will rerun and would recommended to everyone. Mike Annett was very helpful and very knowledgeable of the cargo and trucks he showed us. Thanks Mike More

Don't ask to many questions!!!!!!!!!! We bought our 2500 Dodge Ram Truck from Starr Motors and we also have a Chrysler 300 that we bought elsewhere. Customer Service is not something these We bought our 2500 Dodge Ram Truck from Starr Motors and we also have a Chrysler 300 that we bought elsewhere. Customer Service is not something these people understand. I went into Starr Motors today because they are close to where we live and I was told by the service manager to take my car somewhere else because I was "asking to many questions"!! I have no problem signing authorization to work on my car BUT will not sign something that says they are "Not resoonsible for loss or damage to vehicles or articles left in vehicles in case of fire, theft or any other cause beyond our control." Accidents are "beyond our control", that is why they are called accidents. Accidents happen all the time without fail and I can not leave my car with anyone that is not going to take responsibility for it. I was already up set with Chrysler because I am being told there is a 6 to 9 month wait for a part on my car. It cut off on me in the middle of an intersection last week because of a defective part that I received a letter stating that part has a lifetime extended warrenty. NOW, not only am I upset with Chrysler BUT the local dealer as well because the service manager told me to "take it somewhere else". I was not rude to him, I was not yelling or being disrespectfully to anyone there and to have been treated in the disrespectful, condescending manner by the service manager was completely inappropreiate, we will not be buying our new updated truck from them. More

Very Friendly My first impression at Starr Motors was great! The lot and showroom was clean. Salesman Glenn Ellis greeted us and took us on a test drive in a new Je My first impression at Starr Motors was great! The lot and showroom was clean. Salesman Glenn Ellis greeted us and took us on a test drive in a new Jeep Patriot. It was really nice but the price was a little more than what I wanted to spend. So I went home and searched other dealerships and SUV's. In the meantime, I received a letter from Glenn thanking me for stopping by and giving Starr an opportunity to earn my business (CLASSY!!) Needless to say, I knew I would buy from Starr Motors so I found a used Jeep Liberty online and went back for a test drive. Glenn was right there to help again. He was friendly and knowledgeable without being overbearing or full of pressure like most at the other local / larger dealerships. He was straight forward with the cost and we worked out a fair price. I love my Jeep and will return to Starr Motors for my next purchase. AAAA++++ More