Starr Motors, Inc.

Great place to buy a vehicle. This was a easy and painless experience. The trip of 1 hour+ was well worth it. Very nice people who took the time to make me comfortable. This was a easy and painless experience. The trip of 1 hour+ was well worth it. Very nice people who took the time to make me comfortable. More

Bad service department I purchased a 2011 Dodge Ram at Starr Motors Aug of that year. I’ve taken the truck in for a clicking/ticking/ knocking noise numerous times over the I purchased a 2011 Dodge Ram at Starr Motors Aug of that year. I’ve taken the truck in for a clicking/ticking/ knocking noise numerous times over the years. They have diagnosed it as a “hemp tick” and front end axle noises. They’ve replaced the axles and that didn’t fix the issue. I taken it up there and have taken rides with the mechanics to show them and replicate the noises. The noises always come up when I take my foot off the gas. A lower end tapping is always heard. After talking to Joe the service manager and Tina the service writer today April 26 2018 after explaining the problems I was having with my truck after dropping it off with them a little over a week ago they miss diagnosed the problem. They reset the check engine light and changed the oil and sent me on my way. No one checked the oil. I changed my engine oil after seeing there was no oil pressure after the truck warmed up. The oil was full of nonmagnetic metal, gold in color. The service manager told me he was going to call dodge and get back with me I haven’t heard anything from dodge and I’ve called them myself self and their explanation was since it’s out of warranty there’s nothing they can do except for talking to the service manager. No help at all! Dodge told me to call the owners of Starr Motors. I’ve called and spoke to Clay White and he’s played the political game with me and offered no help not even a rental for the time my truck is down. The service writer told me it’s a bad time for my truck to break down since it’s the end of the month and the beginning of the month the following week. So inspections are more important than replacing my engine! The service manger offered a rebuilt engine from powertrainproducts.net for a price of 3699.99. I’ve told them to order it and get in so the repair can start. After ordering the engine the service writer called and told me they would add 25% to the price to order it. So 900$ just to order the engine and approx 20 hours labor to replace it. Ripping me off again! They have misdiagnosed my trucks issues for years which has now costed me an engine at the price of around $8400.00. This has left a bad taste in my mouth with Starr Motors and will never buy or have any service work done there again and I would advise others to stay away also. I hate to see what they do to people who have no idea about the mechanics of automobiles. I had planned to buy a Jeep JL from them later this year but now I won’t go anywhere near this dealership. I will be buying out of state and having any warranty work/ issues done at another dealership. Received 2 calls from Tina the service writer today May 3 to say the engines cakes/ gunked up inside and they need to clean the oil pan, valve covers and oil pickup at a extra cost of 3 hours labor (315$) and my total bill is now $8400. And some change!!!!! To add insult to injury Joe called me today to say the truck is ready for pick up. The engines in they’ve taken it for a spin checked for leaks and all fasteners. He informed he talked to Clay White and was told to adjust the bill. I said okay and to email me a detailed bill to look over. I was charged an extra 1049.00 just to order an engine. This place in my opinion is a rip off and would never send anyone there of any thing!!!! They ended taking $525.00 off the bill and nothing off the cost of ordering the engine so a 20 minute cost me $1049.00. Stay away. I also talk to Clay White today and he told me since my truck had and aftermarket bumper and fishing rod holder I run the truck hard... What an assumption to make about some and the way they drive vehicles... I will never send any busy their way or do business there ever again. More

The service department is always awesome. Awesome customer service, very welcoming and professional. Very informative. Always smiling and helpful. Tina is always helpful and very profession Awesome customer service, very welcoming and professional. Very informative. Always smiling and helpful. Tina is always helpful and very professional and informative. Keep up the good work Tina. The hole service department is professional. More

First car buying experience Starr Motors met and exceeded my expectations for buying my first brand new car! I am absolutely in love with my Jeep and feel confident taking my car Starr Motors met and exceeded my expectations for buying my first brand new car! I am absolutely in love with my Jeep and feel confident taking my car there or any future needs. They are willing to work with every customer and make sure they have the best experience. Thanks for making me feel like a part of the Starr family! Can’t wait to show off my Jeep! More

Collision center The collision center was very good and taking care of some body cancer on the bed of my truck and also repainting the top or the clearcoat was bad. S The collision center was very good and taking care of some body cancer on the bed of my truck and also repainting the top or the clearcoat was bad. So far very good, I had this done back in November of last year.. I just got my truck back from the collision center after having some additional body cancer and paint work done on February 13, 2018. So far it looks very good we’ll see what happens in 6 to 12 months. I would recommend this Shop for body and paint work. More

Second Jeep we have bought from Todd Bowers. Best experienc. Thanks Todd for the Starr treatment once again. Great prices and a great team to work with. Service team is also a plus to deal with. Thanks Todd for the Starr treatment once again. Great prices and a great team to work with. Service team is also a plus to deal with. More

No pressure great service good prices Went to buy a truck got a great deal. My salesman was great and worked hard to get us the best price. Everyone I met was very nice and helpful. Great Went to buy a truck got a great deal. My salesman was great and worked hard to get us the best price. Everyone I met was very nice and helpful. Great place to buy a truck or car More

Ram1500 The price was right the people where nice. And I negoated my deal and we where done they had the truck I wanted and the price I had not enough new fo The price was right the people where nice. And I negoated my deal and we where done they had the truck I wanted and the price I had not enough new for thirty years I always tried to stay away from dealerships because of the run around I pay cash don't like to play the let me ask my manger game they gave me a price I gave them mine an they agreed deal done More

Replace tires and oil chanhe Excellent customer service from the front desk to the technician and service manager. They are very knowledgeable and communicate well with the custom Excellent customer service from the front desk to the technician and service manager. They are very knowledgeable and communicate well with the customer. I will continue to visit Starr motors More

Good Service Visit! Scheduled service a week ago; got my work done promptly. Provided me a loaner vehicle to run errands...that brings me back! No charge for loaner! Scheduled service a week ago; got my work done promptly. Provided me a loaner vehicle to run errands...that brings me back! No charge for loaner! More