Stelly Nissan of Yorktown Heights

Krystina is amazing!! My service advisor, Krystina, thoroughly explained to me what needed to be done to my car. She truly is an asset to Nissan of Yorktown and will trust My service advisor, Krystina, thoroughly explained to me what needed to be done to my car. She truly is an asset to Nissan of Yorktown and will trust no one else their with my car. I hope she never leaves the company. She's amazing!! More

Two week repair and excessive cost After having two other shops look at my 2008 Titan truck for a intermittent no start problem I took it to Nissan of Yorktown to have it repaired. I ha After having two other shops look at my 2008 Titan truck for a intermittent no start problem I took it to Nissan of Yorktown to have it repaired. I had a good idea of what the problem was and told the Nissan technician what to look for. I suspected it was the ipdm board. Because of their having contact with the engineers at Nissan it would be a simple matter of conferring with them. No...they strung it out for two weeks (saying it took a while to get the car not to start and get the codes in the computer)and if I had not gone to the shop two times to talk to the technician. (I went there because they never returned my calls) it would of cost more than the $850 (they wanted to “do more diagnostics work, really? They wanted more of my money). It was $400 for the part ($150 online). $400 for the labor and key. They did find that the existing ipdm was not the correct part number and the aftermarket ignition key could be problematic so they replaced them. And replaced them telling me they could not guarantee the work. (I was alright what kind of shop am I dealing with? They cannot guarantee the work). It’s been a couple of weeks and the truck has been fine ever since. Warning: I know a mechanic who worked for a Nissan dealership and because they are not that busy they (doing mainly warranty repairs) they charge excessively for none warranty repairs. Look at others reviews and see for yourself if this not the case. More

Less than honest practices We recently turned in our leased vehicle early, in response to an add, encouraging us to do so. We were told that in exchange for an early return, if We recently turned in our leased vehicle early, in response to an add, encouraging us to do so. We were told that in exchange for an early return, if we signed up for another lease, overage on miles would be negated. This is the 6th vehicle we purchased/leased from Nissan in the past 10 years, and we also have every oil change and service through them. Needless to say, we are very good customers. Although there has been a tremendous turn-over at Yorktown Nissan, we believed in the integrity that had always been exhibited at that dealership, still existed. WE WERE WRONG TO TRUST THEM..... After signing all the paperwork and upgrading on a new lease, we received a bill in the mail for overage on miles. When we stopped in, sure that it was an oversight, we were told no such agreement was made. We have turned in vehicles before, and in the past the prior management was true to their word. This management team lack the integrity of the former staff, and we will NEVER GO BACK AGAIN. Don't trust them; if they could treat steady, long term customers like this, what will they do to you?????Buyer beware. We didn't get that in writing; never had to before but DON'T TRUST THEIR WORD. More

Seatbelt problem fixed by Krystina We stopped in without an appointment due to a tangled seatbelt, an unsafe situation. The shop was extremely busy and no repair crew would be availabl We stopped in without an appointment due to a tangled seatbelt, an unsafe situation. The shop was extremely busy and no repair crew would be available for two hours. Krystina, who has ALWAYS been extremely helpful and friendly on our previous visits, stepped it up even more by offering to fix it herself!! She then spent 15 minutes wrestling with the tangled belt until it was usable again. We were safe and legal to hit the road. Nissan should be very proud to have a representative like Krystina. She offers wonderful customer service with a smile and makes us very happy to continue our relationship with Nissan of Yorktown Heights. More

Great for a weekend visit This dealership was very good and was very helpful with buying a new car. Their service was also quick and easy. They gave us many options of car too This dealership was very good and was very helpful with buying a new car. Their service was also quick and easy. They gave us many options of car too More

Great Customer Service! Mike was wonderful as soon as we walked through the door. We were interested in getting out of our lease early; Mike walked us through the huge lot f Mike was wonderful as soon as we walked through the door. We were interested in getting out of our lease early; Mike walked us through the huge lot filled with new cars. Loved the Rogue so he brought us back to his desk and worked hard to get us a package where we were comfortable. The whole team there was amazing. We have dealt with many dealers in the past and this was, by far, the friendliest, easy going and accommodating dealership to date! Cannot wait to pick up my new Rogue! More

Great service I would like to shout out to the best sales rep Maddy Martinez! What a great experience, again!!! Thank you, thank you, thank you!!!! We cant be happi I would like to shout out to the best sales rep Maddy Martinez! What a great experience, again!!! Thank you, thank you, thank you!!!! We cant be happier enough with the car she got us!!! She provides the best service, works very hard to make every customer happy and getting what people want! Highly recommend her! She makes buying/leasing process easy, less stressful and with totally satisfying results!!! More

Disappointed. It was a pleasure Woking with Damian. He. Listened and tried to accommodate my needs. I was hopeful until your sales manager came over. He gave me It was a pleasure Woking with Damian. He. Listened and tried to accommodate my needs. I was hopeful until your sales manager came over. He gave me a number knowing what my current lease was. My fault. I lease a Ford Fusion now fully loaded. Although I really like the Rogue Sport. It doesn't compare to what I have in my Ford. Therefore, your lease was very over priced in my opinion. More

Fantastic Costumer service From the first phone call we were made to feel like we were the only ones buying a car.Maddy Martinez is our dealer,it seemed she knew before we did w From the first phone call we were made to feel like we were the only ones buying a car.Maddy Martinez is our dealer,it seemed she knew before we did which vehicle would of been the best for our needs.Not everyday that we buy a car however Maddy as very patient and kind.She answered all our foolish questions and took us thru the car buying process. i find myself recommending Maddy and Nissanof Yorktown as the only place to buy a car.I have a 15 year old son and a 13 year old daughter who are both getting vehicles from Maddy at Yorktown Heights. More

Awesome Highly recommend the dealership. I've used another Nissan dealership in the area, but MUCH preferred this one. Very friendly, helpful staff, and ext Highly recommend the dealership. I've used another Nissan dealership in the area, but MUCH preferred this one. Very friendly, helpful staff, and extremely easy to work with, without being pushy. Very glad I bought my new (certified used) car through them. More