Stelly Nissan of Yorktown Heights

Dissappointed with service dept. After going in with a "check engine light" and obvious symptoms, I was charged $400 to clean a mouse nest out of my air cleaner. The problem persist After going in with a "check engine light" and obvious symptoms, I was charged $400 to clean a mouse nest out of my air cleaner. The problem persisted and I took it to my local small garage. He diagnosed the problem (for free) which, as suspected, was the transmission. He simply used the computer code from the check engine light. He couldn't do the job but another Nissan dealer 45 mins from home confirmed the problem and Nissan helped with the cost of a new transmission. More

Bad treatment and not honest August 22, 2019 Dear Curry Nissan, I am writing you to bring to your attention the treatment I received from Curry Nissan service departme August 22, 2019 Dear Curry Nissan, I am writing you to bring to your attention the treatment I received from Curry Nissan service department on August 3, 2019, and August 15, 2019, resulting in me taking my car back to the original place I purchased it, 80 miles away, the next day on August 16, 2019, for service. On August 3, 2019, I took my car to Curry Nissan because I heard a noise in the front passenger side of my car. The noise was only detectable to me as the driver, nonetheless, I needed it looked at because on the 4th of August I would be traveling to Virginia Beach, Virginia with my grandchildren for a week-long vacation. In any event, I was told by my Nissan advisor that the mechanic would have to take my car out for a test drive to ascertain the problem, which he did. I decided to wait for my car, I waited six hours. I was told they had to change my front Hub Bearing, but that they also noticed that my back passenger rear tire was cupping and that it was going to be very loud and not to worry about it because it would be safe to drive to Virginia and that I had another 1300 mile on my tires before thy needed to be changed. Also, the receipt says that my car was ready at 14:53, when it was actually ready after 16:00. 2nd problem – when I got on the road the next day, my car was so loud everyone in the car notice it. I told them what my advisor told me, and that although it was loud it was safe to drive. The noise became louder and every time I used my brakes, they made loud noises too. The thing is, my car was not loud to others before I took it to be serviced by Curry Nissan. 3rd problem – When I returned from my vacation, I called Curry Nissan to complain about the noise and was given an appointment for the next day at 10 a.m. I told my advisor the problem and I decided this time, NOT to wait for the vehicle because of my long wait on August 3rd, as such, my daughter picked me up in her vehicle. I called the advisor at 1:30 p.m. to see if my car was ready and she told me that they had just taken the car out to test it and that she would call me to let me know when the car was fixed and ready. I called again at 3:30 p.m. because I had not heard from the Advisor and she told me again that they were taking the car out “then” to be test driven. I told her, that she had told me that earlier. I explained that I was afraid to keep waiting because I believed that they closed at 4:30 p.m. because that was the time, I was told they closed on August 3rd. The Advisor told me, “No” they closed at 8 or 8:30 p.m. that day (Not sure if she said 8 or 8:30 pm). 4th problem – I had enough of waiting for the telephone call from the Advisor that never came, and had my daughter drive me to back Curry Nissan at 5:15 p.m. When I arrived, the Advisor told me that the mechanic told her that all four of my tires were no good and that I needed a wheel alignment. She told me each tire would be $250. And that she could give me the wheel alignment for $99, and that it was the tires that were making all of the noise. I explained to the Advisor that I felt the mechanic was lying to me, because I hardly drive my car and that it only had 29,000 miles or so on it (The car is a 2017). The Advisor said, “let me go and talk to the mechanic,” which she did. The Advisor told me she looked at the tires herself. At this point I asked her what was the name of the mechanic and was he the same mechanic that worked on my car on August 3rd, she said yes and that his name was Patrick. I told her I didn’t want Patrick working on my car ever again and that I was more upset about her lying to me about all the road test drives and all of the waiting then about anything else. I told her not to let the mechanic touch my car, just give me my car keys because I would take my car back to where I purchased it from so that they could look at it. I couldn’t believe that my car was there all day and nothing was done to the car at all. Further, when I looked over my receipt from August 3rd, it read that a wheel alignment had been performed. So, I ask you, why would the advisor try to charge me for an alignment two weeks later, when one was supposedly done already. 5th problem – The next day I took my car to Garden City Nissan to be serviced (August 16, 2019) and I was told by the mechanic and the Adviser Winston that my tires were not cupping. The Advisor Winston took me to meet the mechanic while the car was on the lift, and he showed me the tires on my car. I was also informed that the noise I heard was coming from the driver front Hub Bearing, which they changed, as well as, performed a wheel alignment. In any event, why would the service department at Curry let me drive away with a car making loud noises. And why did my car leave worst then it did before it came in to be serviced. Also, why was Garden City service department able to determine the problem with my car and not Curry on August 15th. Out of curiosity, what did the service department do to make my car sound worst then it did before it was serviced. And why did Garden City have to replace the Hub that Curry should have replaced. I am very upset and I am contemplating letting whomever will listen to me know about the lies, long wait and no service performed by Curry Nissan. Not to mention, the danger this placed my grandchild and myself in when we traveled to Virginia. Anyhow, it would seem, since your company emails surveys to rate your department, that it is your desire to provide better customer service. As such, I would recommend being up front with your customers rather than ‘lying or not mentioning’ to them about the vehicle status well before 7 hours. No matter, I will not be using Curry Nissan to purchase my next vehicle nor to service the one that I have now, or in the future. Respectfully, Kim L. Johnson More

Krystina is amazing!! My service advisor, Krystina, thoroughly explained to me what needed to be done to my car. She truly is an asset to Nissan of Yorktown and will trust My service advisor, Krystina, thoroughly explained to me what needed to be done to my car. She truly is an asset to Nissan of Yorktown and will trust no one else their with my car. I hope she never leaves the company. She's amazing!! More

Two week repair and excessive cost After having two other shops look at my 2008 Titan truck for a intermittent no start problem I took it to Nissan of Yorktown to have it repaired. I ha After having two other shops look at my 2008 Titan truck for a intermittent no start problem I took it to Nissan of Yorktown to have it repaired. I had a good idea of what the problem was and told the Nissan technician what to look for. I suspected it was the ipdm board. Because of their having contact with the engineers at Nissan it would be a simple matter of conferring with them. No...they strung it out for two weeks (saying it took a while to get the car not to start and get the codes in the computer)and if I had not gone to the shop two times to talk to the technician. (I went there because they never returned my calls) it would of cost more than the $850 (they wanted to “do more diagnostics work, really? They wanted more of my money). It was $400 for the part ($150 online). $400 for the labor and key. They did find that the existing ipdm was not the correct part number and the aftermarket ignition key could be problematic so they replaced them. And replaced them telling me they could not guarantee the work. (I was alright what kind of shop am I dealing with? They cannot guarantee the work). It’s been a couple of weeks and the truck has been fine ever since. Warning: I know a mechanic who worked for a Nissan dealership and because they are not that busy they (doing mainly warranty repairs) they charge excessively for none warranty repairs. Look at others reviews and see for yourself if this not the case. More

Less than honest practices We recently turned in our leased vehicle early, in response to an add, encouraging us to do so. We were told that in exchange for an early return, if We recently turned in our leased vehicle early, in response to an add, encouraging us to do so. We were told that in exchange for an early return, if we signed up for another lease, overage on miles would be negated. This is the 6th vehicle we purchased/leased from Nissan in the past 10 years, and we also have every oil change and service through them. Needless to say, we are very good customers. Although there has been a tremendous turn-over at Yorktown Nissan, we believed in the integrity that had always been exhibited at that dealership, still existed. WE WERE WRONG TO TRUST THEM..... After signing all the paperwork and upgrading on a new lease, we received a bill in the mail for overage on miles. When we stopped in, sure that it was an oversight, we were told no such agreement was made. We have turned in vehicles before, and in the past the prior management was true to their word. This management team lack the integrity of the former staff, and we will NEVER GO BACK AGAIN. Don't trust them; if they could treat steady, long term customers like this, what will they do to you?????Buyer beware. We didn't get that in writing; never had to before but DON'T TRUST THEIR WORD. More

Seatbelt problem fixed by Krystina We stopped in without an appointment due to a tangled seatbelt, an unsafe situation. The shop was extremely busy and no repair crew would be availabl We stopped in without an appointment due to a tangled seatbelt, an unsafe situation. The shop was extremely busy and no repair crew would be available for two hours. Krystina, who has ALWAYS been extremely helpful and friendly on our previous visits, stepped it up even more by offering to fix it herself!! She then spent 15 minutes wrestling with the tangled belt until it was usable again. We were safe and legal to hit the road. Nissan should be very proud to have a representative like Krystina. She offers wonderful customer service with a smile and makes us very happy to continue our relationship with Nissan of Yorktown Heights. More

Great for a weekend visit This dealership was very good and was very helpful with buying a new car. Their service was also quick and easy. They gave us many options of car too This dealership was very good and was very helpful with buying a new car. Their service was also quick and easy. They gave us many options of car too More

Great Customer Service! Mike was wonderful as soon as we walked through the door. We were interested in getting out of our lease early; Mike walked us through the huge lot f Mike was wonderful as soon as we walked through the door. We were interested in getting out of our lease early; Mike walked us through the huge lot filled with new cars. Loved the Rogue so he brought us back to his desk and worked hard to get us a package where we were comfortable. The whole team there was amazing. We have dealt with many dealers in the past and this was, by far, the friendliest, easy going and accommodating dealership to date! Cannot wait to pick up my new Rogue! More

Great service I would like to shout out to the best sales rep Maddy Martinez! What a great experience, again!!! Thank you, thank you, thank you!!!! We cant be happi I would like to shout out to the best sales rep Maddy Martinez! What a great experience, again!!! Thank you, thank you, thank you!!!! We cant be happier enough with the car she got us!!! She provides the best service, works very hard to make every customer happy and getting what people want! Highly recommend her! She makes buying/leasing process easy, less stressful and with totally satisfying results!!! More

Disappointed. It was a pleasure Woking with Damian. He. Listened and tried to accommodate my needs. I was hopeful until your sales manager came over. He gave me It was a pleasure Woking with Damian. He. Listened and tried to accommodate my needs. I was hopeful until your sales manager came over. He gave me a number knowing what my current lease was. My fault. I lease a Ford Fusion now fully loaded. Although I really like the Rogue Sport. It doesn't compare to what I have in my Ford. Therefore, your lease was very over priced in my opinion. More