Step One Buick GMC Cadillac Pensacola

Not an Honest Dealership. They won’t Honor their sales Adverts. Also can’t detail a vehicle. Truck had a smell of Cigars. 3 times they tried to remove this smell and could not They won’t Honor their sales Adverts. Also can’t detail a vehicle. Truck had a smell of Cigars. 3 times they tried to remove this smell and could not. Dealership after trading 2 vehicle for one, Failed to pay off both vehicles. Salesman would not enter correct pay off estimate, and when provided with accurate 14 days pay off: they did not correct pay off. Went back 2 months later. Had a flat tire, off all days when I had a Doctors appointment at the VA. Per Sales Manager, Spare Tire is Optional. This Dealership charges the customers Dealer Prep Fee’s. We paid to have it detailed, replace windshield, and program spare Keyfob and cut key. In 40 plus years off buying and trading vehicles, I have never experienced this treatment. More

I was contacted by this dealer today regarding a Kelly Blue Book (KBB) cash offer that I placed. Mind you, they called me pretty much bagging me to come to thief store first because they could provide me Blue Book (KBB) cash offer that I placed. Mind you, they called me pretty much bagging me to come to thief store first because they could provide me the cash offer of $12,800 if my 2009 Infinity G37 checked out as I had described on KBB. Well my car checked out as described and was told how nice of a car it was but they offered me $8,000. Left their facility and went across the street to EchoPark and lo and behold I received a check for $12,800. If a dealer is going to use the KBB cash offer program they need to honor that estimate provide vehicle inspection reveals what was disclosed. Very dishonest people working here who are obviously praying on people who they think are desperate to sell. KBB will be made aware of the behavior as well. One dealership that I will drive on to that’s for sure. More

Brought my GMC in for an oil change and tire rotation. 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure yo 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure you this is the longest this service has ever taken. If I lived here I would find a different service department. The service writer was Clifford polite but he wasn’t the tech working or not working on the truck. More

Very poor experience with the service department and service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to my truck and it has never been in any kind of accident and would not covered under warranty. I filed a police report claiming that they did this on site and this is an ongoing investigation. More

I just purchased a new Cadillac XT5 premium luxury and was very pleased with my salesperson Roderic Stovall . I ordered this car and he was very patient and helpful in guiding me through the process. He a was very pleased with my salesperson Roderic Stovall . I ordered this car and he was very patient and helpful in guiding me through the process. He also kept me abreast as they received information on its building. He was also great when delivery of my new car arrived. The whole team at Cadillac Pensacola where great. I couldn’t have asked for a better sales person. More

Worst experience I've ever had trying to buy a car. Can't get inventory so they make the customer pay an extra $30,000.00 on top of MSRP for an Escalade. Save yourself the money and go to Mobile like I Can't get inventory so they make the customer pay an extra $30,000.00 on top of MSRP for an Escalade. Save yourself the money and go to Mobile like I did. More

They don’t call back, totally unorganized. Service is scheduled blindly consequently they’re overwhelmed. Appointments mean nothing, it seems to be first come first serve. scheduled blindly consequently they’re overwhelmed. Appointments mean nothing, it seems to be first come first serve. More