Step One Buick GMC Cadillac Pensacola

I spent an entire day trying to purchase a vehicle with them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire d them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire day I finally received a text late in the evening telling me that they had sold the vehicle. I guess honesty and professionalism is just too much to ask for from this dealership. Wish I had come here first to read the reviews. If I had, then I never would have contacted them in the first place. I recommend you steer clear of this dealership! More

Tried for two weeks to get a proposal for a new Sierra from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not interested in making a sale. More

I have never been treated so badly trying to buy a car. Even the finance manager made a snarky comment about the brand of used car we were purchasing because we didn’t buy the warranty package for him to m Even the finance manager made a snarky comment about the brand of used car we were purchasing because we didn’t buy the warranty package for him to make commission off of. He also tried to get us to sign papers without even telling us what our monthly payments were or finance charges. I will never purchase from them again. If I had it to do over agai. I would have told them to keep their car More

I was contacted by this dealer today regarding a Kelly Blue Book (KBB) cash offer that I placed. Mind you, they called me pretty much bagging me to come to thief store first because they could provide me Blue Book (KBB) cash offer that I placed. Mind you, they called me pretty much bagging me to come to thief store first because they could provide me the cash offer of $12,800 if my 2009 Infinity G37 checked out as I had described on KBB. Well my car checked out as described and was told how nice of a car it was but they offered me $8,000. Left their facility and went across the street to EchoPark and lo and behold I received a check for $12,800. If a dealer is going to use the KBB cash offer program they need to honor that estimate provide vehicle inspection reveals what was disclosed. Very dishonest people working here who are obviously praying on people who they think are desperate to sell. KBB will be made aware of the behavior as well. One dealership that I will drive on to that’s for sure. More

Brought my GMC in for an oil change and tire rotation. 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure yo 2.5 hours later I’m still waiting for the truck. I was on time and told maybe 1.5 hours total. I’ve traveled all over the country and I can assure you this is the longest this service has ever taken. If I lived here I would find a different service department. The service writer was Clifford polite but he wasn’t the tech working or not working on the truck. More

Very poor experience with the service department and service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to service manager. I brought my brand new truck in because the passenger side headlight was not working. Six hours later they claim there is damage to my truck and it has never been in any kind of accident and would not covered under warranty. I filed a police report claiming that they did this on site and this is an ongoing investigation. More

I just purchased a new Cadillac XT5 premium luxury and was very pleased with my salesperson Roderic Stovall . I ordered this car and he was very patient and helpful in guiding me through the process. He a was very pleased with my salesperson Roderic Stovall . I ordered this car and he was very patient and helpful in guiding me through the process. He also kept me abreast as they received information on its building. He was also great when delivery of my new car arrived. The whole team at Cadillac Pensacola where great. I couldn’t have asked for a better sales person. More