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Step One Chevrolet

Bessemer, AL

4.3
378 Reviews

4990 Premiere Pkwy

Bessemer, AL

35022

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Showing 378 reviews

November 08, 2019

Good job Good people, true to their word. Answered all my questions about the High Country truck in and out. Very responsive to what I wanted from this deal. More

by RASHEED441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Burns, Larry Mcpherson
Nov 09, 2019 -

Step One Chevrolet responded

Wow! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

October 30, 2019

As a spouse of an armed service veteran, I recently purchase a 2012 Mini Cooper countryman. The day of the purchase one of the warning lights was on, the dealer ship couldn’t figure out why it was on a More

by Angela Parker
Recommend Dealer
No
Employees Worked With
Shirley Grayson
Nov 08, 2019 -

Step One Chevrolet responded

Ms. Parker, we are so sorry to hear about your Mini Cooper! We pride ourselves on great customer service, and it seems like we fell short. Do you mind giving my General Manager a call? You can call us at (205)424-4121 and ask for Robert Pollard. Thank you!

October 25, 2019

Purchase This is our second purchase from Premiere Chevrolet. We have always had exceptional service and a great buying experience. Love the Bible we were give More

by JCKTBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Williams, Bill Akers, Larry Mcpherson
Oct 25, 2019 -

Step One Chevrolet responded

We are so glad to hear that Michael Williams was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

October 21, 2019

Great working with Grant Copeland Grant and this dealership is the easiest and most caring dealership that I have ever encountered. I drive from the Atlanta area, just to be able to d More

by DHARVE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Copeland, Larry Mcpherson
Oct 21, 2019 -

Step One Chevrolet responded

Wow, Ms. Harvey! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

October 18, 2019

Awesome experience My dealer was so kind and he helped me find a great car that I love so much Thanks Mr Clyde I really appreciate your time and dedication More

by KAMRAT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Baskin, Larry Mcpherson
Oct 18, 2019 -

Step One Chevrolet responded

Thank you for the kind words and thank you for your time during your recent visit with us. We are delighted to hear your experience was up to par. We will continue to strive to deliver efficient customer service and look forward to working with you in the future!

October 15, 2019

Excellent service Best experience always. Courtesous very prompt A+ service. Daniel always take care of everything with our vehicle I have tried other dealers but non More

by FENNIEHINES
Recommend Dealer
Yes
Employees Worked With
Daniel Slaten
Oct 16, 2019 -

Step One Chevrolet responded

We are so glad to hear that Daniel was able to provide you with great customer service. We will be sure to let them know about your review! Have a great day and we can not wait to see you in the future!

October 12, 2019

Oil change, tires, filter Length of time, no appointment only took an hour. Very professional. The young lady at service desk very friendly. Very pleased that I didn’t have to More

by BWARE1947
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Davis
Oct 12, 2019 -

Step One Chevrolet responded

We are so glad to hear that our service department was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

October 07, 2019

Didn’t repair Brought the car in for a computer fault indicator and explained the fault and circumstance when the fault occurs. They said they couldn’t reproduce t More

by DBENSON2U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure which person handled my case, Edward Morgan
Oct 15, 2019 -

Step One Chevrolet responded

The last thing anyone wants to worry about is their service experience. We apologize and hope to hear from you in regards to this occurrence. Please reach out to Tristin Hunt (205)481-0707 so that we may resolve this matter. We will go on a test drive with you, in order to get the fault. Thank you!

October 02, 2019

Overall experience Great dealership that seems to be getting better every time I go there, the service department does great and Jeff in service keeps me coming back alt More

by jpierce4990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Sparkman, Michael Williams, Jeff Pierce, Daniel Slaten, Larry Davis, Robert Pollard
Oct 07, 2019 -

Step One Chevrolet responded

Wow! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

October 02, 2019

Car buying experience We recently bought a 2019 Buick Enclave from Premier. Ms. Grayson met us with her friendly smile and hospitality. She made the process seem so easy an More

by doreenphenderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley Grayson, Chris Ferguson
Oct 07, 2019 -

Step One Chevrolet responded

Thank you for the kind words and thank you for your time during your recent visit with us. We are delighted to hear your experience was up to par! We will continue to strive to deliver efficient customer service and look forward to working with you in the future.

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