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Step One Chevrolet

Bessemer, AL

4.3
378 Reviews

4990 Premiere Pkwy

Bessemer, AL

35022

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Showing 378 reviews

August 29, 2020

Paged 1100.00 for Freon leak. 40 miles later same problem while leaving for vacation. Freon installed to get home. Charged 200.00 more. Lame service and excuses. Rip off More

by ewellmark1332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
Sep 08, 2020 -

Step One Chevrolet responded

From Premiere Chevrolet, we truly apologize for the inconvenience that was placed upon you while with us. Please reach out to our Service Manager, Barry Sparkman, and we will do our due diligence to rectify this for you. Thank you

December 14, 2019

Service experience was okay I went to the parts dept while I was there to order a part and the man helping was nice. The next day when I went to pick up my order I was ignored an More

by cdwest45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not see the names
December 12, 2019

Great Experience Alan Embry knew exactly how to help me out with what I was looking for. We are extremely happy with our first family sized car! We will definitely be More

by dpayton21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Embry, Bill Akers
Dec 13, 2019 -

Step One Chevrolet responded

We are so glad to hear that Alan was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

December 11, 2019

Very helpful Explained what was wrong with my car and had it fixed in a short time I have all of my oil changes and other.service work done with Primere More

by CATHYGOGGINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
Dec 13, 2019 -

Step One Chevrolet responded

Good work ethic, and attention to detail which is why you’ll always get top-notch customer service from Premiere Chevrolet. We are overjoyed that we were able to provide this to you, Cathy. Thank you again for your kind words.

December 10, 2019

Personalized Experience Our salesman, Herman Wallace, never lost patience with us when we were trying to find the perfect vehicle for our family. He made sure to follow up wi More

by terrigregsonspain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Herman Wallace, Bill Akers, Larry Mcpherson
Dec 13, 2019 -

Step One Chevrolet responded

We are so glad to hear that Herman was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

December 09, 2019

I came there for rotating and balance, ALL the employee's was very generous and curious, greetings with a smile, showed the waiting area while getting my vehicle service, and loved it, i More

by BVANABLE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Wallace
Dec 13, 2019 -

Step One Chevrolet responded

Thank you for the kind words and thank you for your time during your recent visit with us. We are delighted to hear your experience was up to par. We will continue to strive to deliver efficient customer service and look forward to working with you in the future.

December 06, 2019

2015 GMC Sierra Z71 Took my truck in for body repair needed due to my truck being rear ended. Worked with Leslie who pre-ordered parts and notified me of their arrival th More

by MARKBRIA25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Trammell
Dec 06, 2019 -

Step One Chevrolet responded

Wow Mark! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in the future.

November 28, 2019

Great service. I've used the service center for all my needed service work. Daniel takes great care of my vehicle. Thanks Daniel, please continue your great service. More

by bigmlong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Lonnie Reaser, Bill Akers, Daniel Slaten
Nov 29, 2019 -

Step One Chevrolet responded

We are so glad to hear that Daniel was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

November 27, 2019

Customer service Great service fast service will be sure to recommend the service to other people... thanks for the professional service to me ... I will return... til More

by DARRYL_VOLTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rodgers, Lynn Baker
Nov 29, 2019 -

Step One Chevrolet responded

Thank you for the kind words and thank you for your time during your recent visit with us. We are delighted to hear your experience was up to par. We will continue to strive to deliver efficient customer service and look forward to working with you in the future.

November 27, 2019

Routine Service Arrived at the service center at approximately 7:40, Told Daniel my camero need routine service. Approximately 45 minutes later Daniel brought my keys More

by JOHNAKERS2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Slaten
Nov 29, 2019 -

Step One Chevrolet responded

We pride ourselves on hard work, ethics, and attention to detail which is why you’ll always get top-notch customer service from Premiere Chevrolet. We are overjoyed that we were able to provide this to you and thank you again for your kind words.

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