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Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Fort Walton Beach, FL

2.0
173 Reviews

541 Mary Esther Cut Off NW

Fort Walton Beach, FL

32548

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Showing 173 reviews

March 18, 2022

Was very disappointed with the service department had appointment scheduled for 17 Mach at 0830 took them almost three hours to get my truck in the bay for service. No one briefed me about the delays I w More

by Mclaughlindennismac
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
February 17, 2022

Would NOT recommend this place to anyone. After taxes I paid 31k for a used Jeep Grand Cherokee. It was “certified” meaning was supposed to be inspected thoroughly to be certified. Well after More

by Ehrhart0912
Recommend Dealer
No
Employees Worked With
Tanner
October 28, 2021

Arrived for oil change and tire rotation at 7:00 AM today. Second in line for service and it 2hours to complete the work. The length of time did not upset me as much as the rudeness of the customer se More

by reeves.ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
August 22, 2021

They work great with you to get the sale and after that, it goes south. The after sale side is horrible. I purchased my Jeep in early July while on vacation and since then, my temp tag has expired and my lo More

by Krisandalicia2003
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff and Sonjia
May 29, 2021

Showed up this morning for an appointment to get my trailer wiring harness brake lights turned on, and dealer-code added for the trailer hitch installed that was OEM. Pulled in at 8AM no problem very q More

by NeverGunnaGiveYouUp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Montana
May 12, 2021

Day of car buying wasn’t bad, I actually enjoyed the experience. Since then the follow up service has been none existent. I’m three weeks out and I have yet to receive the paperwork I requested. My bank More

by EddieN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Damien
April 21, 2021

WARNING! I would not recommend taking your vehicle to this service department if you have any work that needs to be done! I have had to take my Jeep back six times and they still have not fixed my Jeep f More

by sjc4nc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gregg
March 27, 2021

I never thought I would buy a car from a female. To my delight, Carol Ingram knows her cars. I had the best expierence, and have bought many new cars in my lifetime. Carol made it painless, returned calls More

by Muscle Car Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Ingram
February 16, 2021

Absolutely abysmal service, they pretty much lie to get you to show up and then never give you the time of day once you are there. Would NOT recommend to anyone, unless you want to waste hours of your time More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bo Simmons
February 16, 2021

I have spent a total of four hours of my life that I will not get back trying to get an oil change here. Was told you do not need an appointment. Showed up four hour wait. Spoke with manager he did not care. More

by BamaFL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
did not get his name
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