Step One Chrysler Dodge Jeep Ram Fort Walton Beach

Terrible experience leasing Jeep and them payoff current car Came in looking due to existing lease ending in a few months. Sales guy did his job in showing vehicles etc, and was able to work with manager in loo Came in looking due to existing lease ending in a few months. Sales guy did his job in showing vehicles etc, and was able to work with manager in looking purchase existing car since it good condition, low miles and they will make money on resale. We were turning in a VW and this dealership is associated with a VW dealership and said no problem we do this all the time. We were told that they will buy our current car (VW) and we would not be responsible for any further payments towards that lease even with an upcoming payment due on it soon. Came back in the morning to sign final papers take home new Jeep lease vehicle and turn over current VW they are purchasing. A day later received a call the dealership made an error on paperwork and asked us to come back and resign all papers again. Something about the printer alignment was off and looked like check marked purchase instead of lease. Wife told them she could come up on lunch break the next day but only has an hour and to have paperwork ready to sign, They agreed. She arrived and they did not print it, then when did it was messed up again and she had to sit and wait for another reprint to then resign making her late returning to work. (was promised a full tank of gas for troubles when we stop in again), Now onto the Payoff of other care. Called VW credit after about 10 days to make sure they were at least in process of paying off turned in car so that it would not appear as if we missed a payment that was due. They had not received anything. Called dealer and inquired. They said their VW store is handling and they will check but can take up to 30 days sometimes. Waited few more days called VW credit again as payment date was here. They had not heard or received anything from dealer. We asked how it reflects on credit and they said it would get reported as a late payment until the dealer purchases it out when the receive and process dealers payment. They suggested making the payment to prevent any marks on late payments as we have excellent credit and that we should receive it back anyways. So we made the payment for that month (that we were not supposed to be responsible for in the sales agreement). Called dealer and explained, and was told that they sent VW Finance the payoff check. Waited a few days for VW to process and called to verify. VW told us they did receive a check (would not tell us amount) but that there was a problem and the dealer needed to call and speak with them. So we called dealer, spoke with the Jeep manager and told them this. Was told again they will handle it, they will contact the VW Finance and clear it up but there should be no problem. Gave another day or so and called VW Finance AGAIN to be told they have not received adjusted amount and not spoke with anyone from the dealership. VW Finance said they record and track every call and had a record for the 5+ calls from us following up and nothing on record of speaking with dealership to address this issue. We called back dealership and was told they spoke with VW finance, but that was the Jeep manager saying his VW manager did. Yet no record of it. Explained again to manager VW said they are short money to process the payoff. Also this was not our fault as VW will not even give the payoff info to the customer, they only give it to the dealer so they had to get the numbers when they (dealer) contacted VW about payoff so we are not sure why they were "short" on the payoff, Was again assured the VW dealership finance department will address this immediately. At this point we now had a leased Jeep and still had a VW in our name that we are responsible for yet we don't have the actual car anymore or know where it is. Finally after over a month and a half of us checking with VW Finance and having to then call the Jeep manager to tell him what they need to do, the car was paid off. Now onto the fact that we made a full car payment to keep our credit in good standing but we were not supposed to have had to fork out that extra $385 payment since they were paying off. Once again called dealer as VW Finance said they do not show any overpayment where we would see that money come back from them and to speak with the dealer on this. Dealer now seemed clueless. Kept saying they paid it off and we should be good. After explaining on phone and spelling it in detailed email that we were not to have been responsible for that payment we made as part of this deal but that we did so because they could not get the payoff fixed in a timely manner and we were not going to have their incompetence reflected on our credit. After numerous calls and emails one day a check shows up from VW finance. BUT it was for $240. So we called Jeep manager and inquire why we are still short about $145 to make us full for the $385 payment we made that was not part of the deal we were responsible for, Again he would "check into it" Still have yet to be paid for the remaining amount and have given them every opportunity to make it good. Also dealers go on ratings and during the purchase process all we heard was when you get the survey please provide us high marks if you feel we met your expectations as that reflects greatly on us. Well we never did receive that important survey. hmmm. I hope my upcoming service experience there is better as this Jeep is a few months old and has a loose screw rattling inside back door and the lock mechanism for that back door keeps sliding out. We have leased many vehicles from other dealerships and things went smooth with payoffs processed in a few days. This was a terrible experience with us being the middle man relaying info from VW finance to a jeep Manager who is supposedly relaying to his VW dealership. I will look to deal with another dealership that seems a bit more competent in the next purchase or lease and have basically come to the conclusion we will not be seeing the missing $145 still owed to us as only so many times can speak to manager and get nowhere. More

Service Dept I had an appointment for my car for a recall, oil change and to check a service light that came on. I eapected it to be pretty expensive just based on I had an appointment for my car for a recall, oil change and to check a service light that came on. I eapected it to be pretty expensive just based on taking it to a dealership vs a shop. Everything was reasonable priced and completed in a timely manner. Also, David in the service department was extremely friendly and helpful. More

Very good people to work with! Everything was done in a timely manner and everyone was friendly! They had all the parts that was needed to do the job on time! Everything was done in a timely manner and everyone was friendly! They had all the parts that was needed to do the job on time! More

Oil change I brought my Ram 1500 in for an oil change and inspection. Rebecca from the service department was my service advisor. She has helped me during the p I brought my Ram 1500 in for an oil change and inspection. Rebecca from the service department was my service advisor. She has helped me during the past 3 or 4 visits to the dealership, and is always very friendly and gets my vehicle back to me quickly with a full explanation of any mechanical issues. More

Very helpful personnel Went in for just an oil change at the Chrysler dealership, was immediately impressed with the layout and my initial contact with Michael Mchugh the se Went in for just an oil change at the Chrysler dealership, was immediately impressed with the layout and my initial contact with Michael Mchugh the service advisor was very pleasant, he welcomed me to the dealership with a sincere smile and filled out the work order. My car was done in quick order and I liked the fact the tech puts a plastic seat cover on the seat before he got in. The dealership is laid out well, you can see your vehicle when it’s done because they pull it into the drive that’s clearly seen from the waiting room. The cashier is also in the waiting room and very pleasant as well. I would have no problem making this dealership my place of choice for all of my service needs when I’m wintering in Florida and absolutely recommend them. More

James Chamberlain I went there to get my oil change on my 2014 Ram 1500, and was greeted by Michael. He treated me very professional and courteous. He is a good example I went there to get my oil change on my 2014 Ram 1500, and was greeted by Michael. He treated me very professional and courteous. He is a good example of excellent employees. More

Service Rep Rebecca Scott Based upon your rating scale Rebecca deserves a 10. She was prepared for my appointment as always. She is always courteous and very knowledgeable ab Based upon your rating scale Rebecca deserves a 10. She was prepared for my appointment as always. She is always courteous and very knowledgeable about her job and vehicles in general. Even when I had another issue with my vehicle pop up as I was departing, she got me back in right away to take care of. More

Always working to make the customer happy Great service department, always works to get the customer vehicle fixed in a timely manner and with as little discomfort to the customer as possible Great service department, always works to get the customer vehicle fixed in a timely manner and with as little discomfort to the customer as possible More

Service Excellent service—even without an appointment the staff responded promptly to my service request and the car was fixed and ready to go within an hour. Excellent service—even without an appointment the staff responded promptly to my service request and the car was fixed and ready to go within an hour. More

In and out in 35 minutes! Came in for a quick Oil Change and had a tire repaired and an oil change all inside 35 minutes! Great job and a very nice service writer, Came in for a quick Oil Change and had a tire repaired and an oil change all inside 35 minutes! Great job and a very nice service writer, More