Step One Kia Fort Walton Beach

Terrible Service after the sale... Update: below. I bought a brand new 2020 Sorento from this dealership recently. I noticed a lot of rattling noise coming from the passenger handle above the door in I bought a brand new 2020 Sorento from this dealership recently. I noticed a lot of rattling noise coming from the passenger handle above the door in the second row, so I took it in for this issue. Corey stated that if he bought 1000 handles they may all rattle. I doubt that since the remaining handles do NOT rattle. A few weeks later, I took it in for the 1000 mile inspection and let the service department know that I was still having the issue. He seemed as if he didn't want to be bothered with this and made excuses as to why he should not replace it. I was told that the handle was loose and that it was tightened and to let them know if that didn't take care of the noise. I called and left a message and I also e-mailed the manager (Travis) and NEVER got a reply back. I called and left a message at the service manager's voice mail. At least that is where she says that she would transfer me to. I NEVER got a reply back. I sent an email asking is I needed to file a BBB complaint and then I got a reply back from the salesman (Jaramiah) and Corey. They indicated that my concern would be elevated to KIA. I waited to hear back and didn't hear anything so I messaged Corey at which point, I got a message back saying that KIA was not going to fix the problem; that some noise was to be expected. This sounds like a baby rattle at times, so this noise is unacceptable. I messaged Corey and asked to be put in touch with the owner of the KIA dealership and that I have a warranty and wanted it to be honored. He said he would pass on my concern. He also said that the dealer does not administer the warranty. I'm basically getting a run around. They promote their 20 year warranty, but to get anything fixed, you get a total run around. Apparently, they are quick to sell you a vehicle, but don't expect any help if you have any problems with it once they get their money! I was told by a few coworkers about the bad customer service after the sell. Unfortunately, it was AFTER I bought he vehicle. It's been a few weeks later since I first posted this review and still no resolution... I suggest anyone who is looking to buy a vehicle, DO NOT buy from KIA of Ft. Walton Beach or from Step One automotive group... You will likely regret it. More

Financing Nightmare: Lost Digital Signature & GAP Insurance I purchase a KIA Soul x-line on November 21, 2019. The dealership required a digital signature on a pad that was not correlated directly to a the con I purchase a KIA Soul x-line on November 21, 2019. The dealership required a digital signature on a pad that was not correlated directly to a the contract. That was an extremely confusing process. The dealership was unable to provide a copy of the contract for review prior to me driving off the lot with the car. The Dealership lost the digital signature due to computer issues I had to come back to the dealership on 23 Nov, 2019 to resign all the documents, and I also request that the GAP insurance be removed. As of Jan 3, 2020 the GAP insurance is still on my loan. On 23 Nov 2019, the dealership wanted me to predate the signed documents for 21 Nov 2019, which I refused. I felt that they wanted me to falsify documents because they had already processed the loan on the 21 of November 2019. I was given assurance that the GAP insurance would be removed by 23 Dec, 2019. I am now livid with the dealership for not removing the GAP in a timely manor. I will give their service department a 5 Star rating. I had a tire blow out on 2 Jan 2020 due to road debris and the the service department was very friendly and had a replacement tire ordered within 24 hours. The Service department also provided a software update while the car was in their possession. More

If you have bruised credit and feel like you may never get approved for a car loan take the time to visit the awesome sales team at Fort Walton Beach Kia! get approved for a car loan take the time to visit the awesome sales team at Fort Walton Beach Kia! More

GREAT CUSTOMER SERVICE I bought a preowned 2010 Kia Rondo and I couldn't be happier with it. Everyone was enthusiastic and seemed like they cared and wanted to help me. I wo I bought a preowned 2010 Kia Rondo and I couldn't be happier with it. Everyone was enthusiastic and seemed like they cared and wanted to help me. I would recommend this dealership or any of Step One Automotive Group dealerships. ( I also bought from Dodge FWB which is owned by the same group) More

Sold the vehicle from under me I was in contact alllll week with a rep about a vehicle I wanted to purchase. It's a 4 hour round trip for me and I vocalized that I couldn't make it I was in contact alllll week with a rep about a vehicle I wanted to purchase. It's a 4 hour round trip for me and I vocalized that I couldn't make it there until Saturday (4 days away). Which they were perfectly fine with! Just to find out the night before (after ME calling them, NOT them calling to tell me this) that they sold it right from under me a day ago. I had a great first impression about them based on their customer service and immediate replies. But after this..... I will definitely not be purchasing from them. Extremely unprofessional and obviously only thinking about the immediate money they were getting FOUR days before they were about to get mine. More

Customer Service I have purchased two Kia Souls from Kia of Ft. Walton Beach and I have had both vehicles serviced here. I received excellent service from the beginnin I have purchased two Kia Souls from Kia of Ft. Walton Beach and I have had both vehicles serviced here. I received excellent service from the beginning to the end. Both sales and service departments were very knowledgeable, prompt and through. I had a friend to recommend Kia of Ft. Walton to me and since then I have recommended others myself. Thank you very much for the quality of work you do. Sincerely, Elizabeth Grace More

Wouldn't recommend to anyone In the beginning I thought that this dealership was a good fit but months past , and the crappy sales rep that set this bogus deal His name is Lance In the beginning I thought that this dealership was a good fit but months past , and the crappy sales rep that set this bogus deal His name is Lance, First he failed to make sure I had a pay as you go maintenance plan so I'm basically paying out of pocket to keep my vehicle up,then he swore if I waited till June that the bank said I can get into a new car without an downpayment and here it is June and still in same vehicle or the bank said 5k but I was told by anonymous tipster that it's up to the dealership to pay the loan off, then Lance gives me an high interest rate but he swears it's because my credit score but when I came to the dealership he said he was gonna give me a lower interest on a new car but then I have paperwork saying I have gap insurance on my vehicle but I googled the companies name and called and they said that they dont have any records of gap insurance in my name for that vehicle so I'm basically being ripped off and paying extra for something that I dont have records of..then I called Hyundai to try and set up the pay as you plan myself and they said my vehicle is not in my name,I wouldn't wish any experience like this to anyone I been through xxxx with this dealership and its seems noone at the dealership cares to fix the problem..I will never purchase another vehicle from this dealership and I wouldn't recommend to anyone to purchase from here all they care about is getting the money and not the customer.. More

Service drug their feet and cost me money I took my Kia in because the engine was making a noise. Shop determined it needed to be rebuilt/replaced. After they got done fighting with the extend I took my Kia in because the engine was making a noise. Shop determined it needed to be rebuilt/replaced. After they got done fighting with the extended warranty company over what should be done it took them 3 1/2 weeks to replace my engine after they received it and the only reason I can assume was because they didn’t get their way. Also no communication, I left numerous messages that didn’t get returned and was even put on hold by the service manager only to go to voicemail and didn’t called back. Extended warranty only covered 1 week if rental car so the other $400 came out of my pocket. More

Great day to buy a car My wife and I had a great experience, our salesman Dennis had a great attitude he work with us on our price he rode with us to try the car out and he My wife and I had a great experience, our salesman Dennis had a great attitude he work with us on our price he rode with us to try the car out and he was very courteous..Super nice guy! More

Dennis Bulkley is awesome! Dennis is an amazing individual very supportive easy to work with and very very well thought of by all that work with him. I brought him a problem he Dennis is an amazing individual very supportive easy to work with and very very well thought of by all that work with him. I brought him a problem he gave me a solution we bought a car. Outstanding very very easy to work with thanks again Dennis. More