Step One Kia Fort Walton Beach

Beyond Frustrating I don't really have much good to say about this place. I have had issues with both the sales and service departments over the last 4 years. I leased m I don't really have much good to say about this place. I have had issues with both the sales and service departments over the last 4 years. I leased my 1st Kia through them and was told many lies! Then at a regular service, they forgot to put the oil cap back on after changing the oil. I drove from Fwb to Destin, back to Fwb, then to Niceville, where my car was smoking in the parking lot of the convenience store. Oil had spewed everywhere! Traded that one in on another and still had issues with the sales and service departments. The sales people didn't care about my time or what I had to say. The service dept. claimed to have fixed an issue with my car, but then changed their story to it not being fixed. I had to take my car in several times. Being a single mom with one car, this proved very difficult! Just recently, I've tried trading this vehicle. Another dealership informed me that Kia's don't hold value at all compared to other vehicles. Kia then called me to come in and let them give me an estimate. Said it would take 15 mins. I went in, on a time crunch mind you, spoke with one salesperson. He turned me over to the sales manager because his customer had returned. The sales manager Mariano, talked with me and checked my car out. He claimed he couldn't find who I had it financed with. It's financed through Kia btw & set up on auto! Both he and the sales guy said they would contact me on the next step. Didn't hear a word from them, so I called back 2 days later. Spoke with a different sales guy, Curtis. He told me the next step, so I completed it and informed him. Didn't hear back from him, so once again I called them. Curtis said he was really busy and waiting on his manager. I should've just stopped the process then. I held out hope because Mariano had told me they had changed since the new owners came in. THEY HAVE NOT CHANGED! Curtis called me back and said they didn't have my car info. and wanted to know when I could bring my car by. Told him I had already done that. He said there was no record of it. Beyond frustrated with them! I don't think I'm going to continue this process. This is ridiculous! I absolutely love my Kia Optima, but dealing with this Kia dealership is too much of a headache for me! If you want a place that doesn't care about your time or what you have to say or inform you of things, then this is the place for you! More

Very Bad car repair My Kia has been in the shop at this Kia dealer and my car has been in for 2 and a half weeks. Unbelievable!!! WOW!!!!! TRASHY!!!!!! My Kia has been in the shop at this Kia dealer and my car has been in for 2 and a half weeks. Unbelievable!!! WOW!!!!! TRASHY!!!!!! More

Tom's the BEST!!!! We bought a used Toyota last week from Tom Burchill. Buying a used car can be a pain but Lee had exactly what we wanted. Tom made the experience fun We bought a used Toyota last week from Tom Burchill. Buying a used car can be a pain but Lee had exactly what we wanted. Tom made the experience fun. We felt like we walked away with a new friend but most importantly the car that we wanted. Ask for Tom Burchill. More

ASK FOR TOM!!!!! Ask for Tom!!! He will be honest and upfront with you plus his positive attitude make the whole experience as good as it can be. Also, if anyone tell Ask for Tom!!! He will be honest and upfront with you plus his positive attitude make the whole experience as good as it can be. Also, if anyone tells you that you should leave the area to get a good deal then they are wrong, if you're in the market for a Kia then give Tom and the people of Lee Kia a chance to impress you. More

Great customer service!! Tom was amazing to work with and was very helpful with any questions I had!!! He went above and beyond. Very friendly and prompt replies!!! Will recom Tom was amazing to work with and was very helpful with any questions I had!!! He went above and beyond. Very friendly and prompt replies!!! Will recommend him to all my friends! More

Ask for Tom! Tom at Kia made my first purchase of a vehicle, a pleasure! I would recommend him to anyone. I am a full time college student, and a full time employ Tom at Kia made my first purchase of a vehicle, a pleasure! I would recommend him to anyone. I am a full time college student, and a full time employee. Tom worked hard to give me a great deal. I love my Kia Soul. Thanks so much to Tom for helping me make this happen! I LOVE MY SOUL!! ASK FOR TOM BURCHILL! He will make it happen. More

Took some convincing but found my dream car! I had an awesome experience when purchasing my optima. My husband is out of the country and the dealership made the whole process as painless as possi I had an awesome experience when purchasing my optima. My husband is out of the country and the dealership made the whole process as painless as possible. Ray McFaden , my sales person, is pretty new to the car selling process but was extremely knowledgable about the features and safety of my vehicle. He made sure I was able to work all the features and made sure I drove away with what I wanted. I went to several different car dealerships before I settled on my optima. I have a tendency to be slightly on the undeciding side when it comes to buying a new vehicle and when I drove the my new car all that went away. It was the car for me. More

Awesome experience, have found a dealership for life! The word perfect does not even describe the experience I had yesterday! I have been in the market for a car for awhile, and I have been to several dea The word perfect does not even describe the experience I had yesterday! I have been in the market for a car for awhile, and I have been to several dealerships and had the most horrible experience. Sitting, waiting, being told one thing one minute and then something else the next...then 6 hours latter nothing. Yesterday, I made an internet inquiry in literally 10 minutes I had a phone call, I meet with Nell (AMAZING!!) at 12, and in a matter of 15 minutes she told me what she could do for me. A deal was made! I can not say enough about the customer service Nell provided, and her philosophy of selling cars is on point. She treats others as she would want to be treated if she was buying a car. Joe was also fantastic when signing the paperwork, and answered all my questions! More

Excellant experience I contacted a few dealerships on a Sunday so I could get information first thing on Monday morning. Nell McClaflin was right on it first thing Monday. I contacted a few dealerships on a Sunday so I could get information first thing on Monday morning. Nell McClaflin was right on it first thing Monday. E mailing, asking relevant questions. I did not have a lot of time to devote as I was working and she was aware of that. We came to a very good arrangement-matching a AAA rate as their guarantee states and getting everything accomplished before I left work and went right over and picked up the new Kia Soul. Nell was totally: professional, extremely efficient, friendly, patient and listened to what I needed. I would /will highly recommend Lee Kia but especially Nell! Thank you Nell More