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Step One Kia Fort Walton Beach
Fort Walton Beach, FL
93 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 93 reviews
August 15, 2015
Joe castler = CROOK WATCH HIM BEFORE YOU! SIGN!!!! ALERT!!!! ALERT!!!!!! PLEAEE BE AWARE FOR INTERNET MANAGER "JOE CASTLER" AND OTHER EMPLOYEES THAT ARE WORKING TOGETHER IN SCAMS!!! ALERT!!!! ALERT!!!!!! PLEAEE BE AWARE FOR INTERNET MANAGER "JOE CASTLER" AND OTHER EMPLOYEES THAT ARE WORKING TOGETHER IN SCAMS!!!!!! ESPECIALLY AT THE END WHEN SIGNING CONTRACT THEY WILL LIE ON MSRP PRICE AND CHANGE IT WITH DIFFERENT NUMBERS AT THE END, IF YOU HAVE A TRADE IN PLEASE READ CAREFULLY BEFORE YOU SIGN ANYTHING!!! THEY ALMOST SCAM MY WIFE INTO TRADING HER CAR ACTING LIKE THEY WAS GONNA PAY OFF THE AMOUNT OWED $4200 AND STILL GIVE US $2500 ADDITIONAL FOR TRADING. COME TO FIND OUT THEY WAS GIVING HER ONLY $2500 FOR HER CAR AND TELLING US WE WAS GETTING $4200 + $2500.. THANK GOD WE CAUGHT THEM ON A SCAM BEFORE WE WALKED OUT WITH TWO PAYMENTS, HER ACTUAL TRDE PLUS HER NEW CAR... LEE KIA LOST A GOOD BUYER WITH A 1.9% APR JUST TO MAKE AN EXTRA BUCK!!!!!! BAD BAD BUSINESS!!!!! GO TO HELL (JOE CASTLER)!!!!!!!!!!!!! More
by brandy2015
Employees Worked With
Joe Casler
July 09, 2015
Friendly and thorough. Nell does a superb job providing a comfortable and fair sales experience. I love my Kia Soul! She covered everything with warmth and professionalism. Nell does a superb job providing a comfortable and fair sales experience. I love my Kia Soul! She covered everything with warmth and professionalism. I would definitely recommend Lee Kia! More
by Raefl
Employees Worked With
Nell McClaflin
July 09, 2015
Dissapointed They don't give military, active or retired the $750 advertised on their website. I only got $400 and it was really just a discount on the car. The They don't give military, active or retired the $750 advertised on their website. I only got $400 and it was really just a discount on the car. The $750 should be taken off after the deal is made. More
by jmstroms
Employees Worked With
Alissa Isner
June 18, 2015
Best purchase! I was very impressed with this dealership. I drove a couple hours to go to this dealership instead of the Kia in my town. They worked with me, my trad I was very impressed with this dealership. I drove a couple hours to go to this dealership instead of the Kia in my town. They worked with me, my trade in value and my monthly payments on my new car. I'm very pleased! More
by Tiff22
Employees Worked With
Tim Copeland, Alissa Isner
March 28, 2015
Best Ever car purchase In January of this year, we purchased a KIA from Pensacola KIA. Yes, we are consenting adults, but we didn’t get a good deal or car from them. We paid In January of this year, we purchased a KIA from Pensacola KIA. Yes, we are consenting adults, but we didn’t get a good deal or car from them. We paid almost $20,000 for a KIA Rio. The car had manual roll-up windows. The salesperson told us this upfront. We were okay with this; however, we never noticed that there were no power locks until we got home. They didn’t mention this to us. We never received a survey or a thank you for dropping the $20,000. We decided we wanted a KIA Soul. We knew we didn’t want to go back to Pensacola KIA. We went online to see what Lee Kia of Ft. Walton Beach offered. We saw reviews about them and they were positive. Nell McClaflin had great reviews. From the first time that we talked we knew we were in good hands. She is awesome! But, it does take a village to sell a car. Tim Copeland, general manager, introduced himself to us and thanked us for coming to Lee KIA. Bruce, finance manager, was on his game also. He ensured we knew everything we needed to know about our purchase. Saving the best for last… Nell is absolutely awesome! Friendly, professional, knowledgeable, and FUN! We told her what we wanted; she got us that and much more! We bought our KIA Soul, which is pretty much loaded, for the price of the KIA Rio at Pensacola KIA. Needless to say, we are just sick about the RIO purchase from KIA Pensacola. We bought our car on Saturday, March 21st. On Monday, we received a call from Nell asking how things were with the car. This call meant a lot to us. During the week, we’ve received a survey and a thank you letter from Lee Kia of Ft. Walton Beach. We recommend Lee KIA of Ft. Walton hands down! If we want to purchase another car, we will be back to Lee. Thanks Nell! Continued success to you and to Lee KIA of Ft. Walton Beach!! Thank you, Sherry and Bert Cotten More
by The Cottens
Employees Worked With
Bruce, finance, Tim Copeland, Nell McClaflin
March 28, 2015
Sales Nell was extremely knowledgable and very informative. She truly made our experience a pleasure. She asked great questions and was genuinely interested Nell was extremely knowledgable and very informative. She truly made our experience a pleasure. She asked great questions and was genuinely interested in what we needed. Bought many cars but Nell made this experience different. We could have got a better deal but she made the difference and deserved the sale More
by Butch
Employees Worked With
Nell McClaflin
March 25, 2015
Nell is AWESOME!!! After seeking out several dealers in the FWB and Panama City area (as in 15 dealers to be exact) I was discouraged to say the least. After watching a After seeking out several dealers in the FWB and Panama City area (as in 15 dealers to be exact) I was discouraged to say the least. After watching a commercial for the Optima one night I decided what was one more try... The next day I received a call from Nell who listened to what I was looking for, what was important to me in a vehicle, and she went from there. While I originally was looking at the Optima, I ended up with the 2015 Forte which has turned out the be a dream! The payments were lower than what I was anticipating and the all around experience was like shopping at the mall with your best friend. Nell did everything in her power to make sure I was happy with the purchase, never once treating me like a customer with an ATM card. I will continue to recommend her to anyone who will listen and I will definitely come back to Lee KIA (specifically Nell) if I ever need another car. Thank you Nell for making what normally can be a time consuming process, a breeze... You are one of the kindest people I have ever met and it was such a pleasure to do business with you! More
by Kimberly
Employees Worked With
Nell McClaflin
March 14, 2015
awesome buying experience Bought a KIA forte sedan yesterday it is a wonderful car .the dealership was very nice and so were all of the employees .my salesman james was very pr Bought a KIA forte sedan yesterday it is a wonderful car .the dealership was very nice and so were all of the employees .my salesman james was very professional and made my buying experience great .I will definitely recommend them to everyone . More
by tia
Employees Worked With
james
December 21, 2014
Amazing! Drubbing 2 hours to get the Soul was worth it. She sold a car over the phone. She was just an all around good person. Drubbing 2 hours to get the Soul was worth it. She sold a car over the phone. She was just an all around good person. More
by BrandySha
Employees Worked With
Nell McClaflin
July 27, 2014
Very Comfortable Purchase My wife called Lee Kia and we spoke with NELL and told her what we wanted to buy ,she invited us to come in... We were greeted with a very big smile My wife called Lee Kia and we spoke with NELL and told her what we wanted to buy ,she invited us to come in... We were greeted with a very big smile and from that moment on it was like shopping with a friend who actually listened and made us both comfortable She was very easy to talk to . Very professional we felt Blessed to have her as our salesperson. We see her as a definite asset to this company We love our Kia Forte Thank you Thank you Thank you NELL More
by lynn alburn
Employees Worked With
Nell McClaflin
