Stephen Wade Chevrolet

Buying a new car. The staff at Stephen Wade could not have been more helpful, professional, and pleasant to us during our car buying experience. Our salesperson returne The staff at Stephen Wade could not have been more helpful, professional, and pleasant to us during our car buying experience. Our salesperson returned calls as promised and was very accommodating to our needs. This was important because we live in another state. Everything was ready for us on the day we went to pick up our Cadillac SRX. We were introduced to the service department team and other departments and everyone congratulated us on our new car. Our sale person even had the radio station set to Christmas music. These may sound like little things, but it made the whole experience a pleasure. We are telling everyone that we know about the service we received. More

Excellent customer service From the minute we stepped onto the lot until we walked out of the door with keys to our new truck, we were treated great. Each time we walked in the From the minute we stepped onto the lot until we walked out of the door with keys to our new truck, we were treated great. Each time we walked in the front door, we were always greeted. We were never left sitting alone without knowing what was going on. We were offered something to drink & homemade brownies. We were introduced to one of the main managers and Stephen Wade. Mo Davis was our salesman and I will gladly recommend him to all of my friends & family. More

Great experience A past experience in purchasing a used truck along with great service while on a different road trip having an issue at closing time on a Friday broug A past experience in purchasing a used truck along with great service while on a different road trip having an issue at closing time on a Friday brought me to Stephen Wade on a simple walk and kick tires looking trip. The wife was interested in the Camaro. Again just looking. I had an idea of cost and the deals that were available at other locations. Mitch walked out to greet us and took us up to the upper lot to view all the inventory. Great guy. I'm not a fan of car salesman to say the least but Mitch was smooth. In a good way. No pressure no haggle. Knowledgeable about the products and the store and dealer policies. Not very often a man will look you in the eye and focus on what you are saying these days especially if he's trying to sell you something. Mitch on the other hand.... well we bought a new Camaro at Stephen Wade and my wife loves it and the experience was pleasurable. The Finance manager spoke very fast. I was already on top of the sale and understood the numbers so that was not an issue. She was great as well. Also, it was almost closing time for the parts department but I was able to buy some interior specialty parts for my 2007 Chevy Duramax while waiting for the Camaro paperwork to finish up. The guy behind the counter went above and beyond to help. Not sure what his name was but I will def shop through Stephen Wade for my Chevy Parts. More

Fabulous Experience We were very happy with the experience we had at your dealership. Mitch Hancock, our salesman, was very knowledgeable and calm. We did most of the d We were very happy with the experience we had at your dealership. Mitch Hancock, our salesman, was very knowledgeable and calm. We did most of the deal over the phone and by email, and he was very helpful. Tyler Baker in finance was very accommodating and was helpful when we felt we needed to make some changes. More

Great Car Dealership This Captiva is our first car from this Dealership. We have bought two trucks before. As always we got the best of service from the sales staff. This Captiva is our first car from this Dealership. We have bought two trucks before. As always we got the best of service from the sales staff. More

Excellent Staff We bought a new Chevrolet Spark and Mike and Brad were so helpful in answering our questions about this new car. Enjoyed working with both of them. We bought a new Chevrolet Spark and Mike and Brad were so helpful in answering our questions about this new car. Enjoyed working with both of them. More

No pressure and very friendly, professional service. Mike took my husband and I for a drive and explained the car features to us. We pretty much knew what we wanted and the process was made very simple Mike took my husband and I for a drive and explained the car features to us. We pretty much knew what we wanted and the process was made very simple and easy. Customer service was great! More

Terrible service They knew what he could afford, but had no respect. All the wasted time and games left us with resentment from our experience. I really wish they we h They knew what he could afford, but had no respect. All the wasted time and games left us with resentment from our experience. I really wish they we had not wasted our time or money dealing with Stephen Wade dealerships. More

"Fixed" 3 times and still not right. No help at all. GM had my 2014 truck was towed there from the North Rim of the Grand Canyon and there service could not have been worse. They told me they couldn't lo GM had my 2014 truck was towed there from the North Rim of the Grand Canyon and there service could not have been worse. They told me they couldn't look at it that day and couldn't give me a loaner because they were all out and the rental agency they used were all out of cars because of some event. I pushed the issue and they did work on it that day and "fixed" it . Drove it back to camp and it broke down again (same issue). GM had it towed there again against my wishes and said the dealership would ship it back to Phoenix where I lived. They "fixed" the truck but said they couldn't tow it back to Phoenix and that I would have to set it up. Had to call GM to intercede on my behalf. The held it a week and were going to drive it back to Phoenix but it broke down again (same issue). They have "fixed" it again but after 12 days I have yet to get it back. They wouldn't even get me a rental car because I was back in Phoenix and they were only set up to do local rentals. They told me they fixed by by-passing some module. I'm having it towed back to a real Service Department in Phoenix to have them repair the "fixes they did at Stephen Wade Chevrolet. More

Questionable business practices On 1/14/2014 I purchased a 2012 Camaro SS from Stephen Wade Chevrolet. I agreed to pay $31000.00 for the car and was told I would get $2500.00 trade-i On 1/14/2014 I purchased a 2012 Camaro SS from Stephen Wade Chevrolet. I agreed to pay $31000.00 for the car and was told I would get $2500.00 trade-in on my 1999 Camary, plus I was putting down $15000.00. I also purchased an extended service contract for $2641.00 and a appearance warranty for $399.00. In August I had a problem with my brakes so I took it in to the dealership to have it looked at, they told me that the brakes were not original equipment and that whoever had installed them had not done it properly, so they fixed the problem. The service advisor David Ottesen told me The bill was going to be roughly $60.00 I told him I had purchased the extended warranty and he said it wasn't covered because they were not original equipment. I told him as far as I knew they were because I hadn't changed the brakes from when I bought the car and the service contract so it should be covered. He asked me what I wanted him to do and I said I felt Stephen Wade should eat the charge not me. We discussed it some more and he finally dropped the price to $37.00 which I told him I would pay so I could get my car but I told him I was still not satisfied with the out come. I went home and got out my paperwork to see if the service should be covered and I decided to just cancel the extended warranty since I haven't had good luck with these type of warranties before. While I was looking at the warranty I decided to take a closer look at the other warranty for the appearance I had purchased. When I checked it out it turns out the car was suppose to be sprayed with something to help protect the paint, and I know that my car has never been sprayed while I've owned it, also the contract states that it can be transferred to a new owner at no charge. So I feel one of two things has happened. Either the previous owner had this coverage and they just charged me for coverage that should be offered to me at no cost per the contract, or they have charged me for something that was never applied to my car. The next issue I have is a bit of a mystery to me it concerns a theft protection coverage that I don't remember discussing or signing for, but my signature is on the contract so I guess I will have to live with it even though I know I never would have wanted this coverage since I have auto insurance for this reason and what they offer is a joke as far as I am concerned. The last of my concerns deals with what I paid for the Camaro as I stated earlier I agreed to pay $31000.00 for the Camaro since I had looked up the value of the car on the internet and it was valued at $29800.00 by KBB on the internet and that was without some upgrades that were on the car so I felt it was a fair asking price plus they had bumped up my trade-in value to $2500.00 from $1700.00 so I was satisfied with the deal. When I looked at the contract it had the price of the Camaro at $33352.00 instead of the $31000.00 I had agreed to with the sales manager. I called and talked to Tyler Baker the finance mgr. about my concerns and he said he would look into it and get back with me. When he called me back he told me that he had the sheet that I had initialed and that it said $33352.00 on it, I told him I would like to see it so I drove down to the dealership and what he showed me was a copy not the original. When I looked at the copy I saw something that made me know it wasn't what I had initialed it had three different amounts on it which I am positive were not on the one I initialed because they only made me one offer and I agreed to it so after seeing that I felt it was best to leave and pursue a different route since I no longer felt they were dealing with me on an honest level. Consumer's Desired Resolution: I would like to be refunded the $2352.00 for the difference between the $33352.00 they charged for the Camaro and the $31000.00 I agreed to pay. I would also like to be refunded the $399.00 that I was charged for the appearance warranty that I should of been offered for no charge or that they didn't apply the protective spray for. I have read the reply and would like to address the concerns I have with it. First of all the reply states that they set up an appointment for me to have the perma plate applied to my car on 8/30/14 at 8am sat. morning which I can state without a doubt is a total fabrication since with my job my days off are Thurs. and Fri. and have been that way for 10 plus years, so why would I schedule an appointment on a day I know I have to work and not on a day that I do not. Also I bought the car and the warranty on 1/14/14 so why would I schedule an appointment more than seven months down the road. As I stated earlier this is a complete fabrication on the part of Stephen Wade to try and cover there dishonest practices, and lastly if I paid $399.00 for this coverage why wouldn't I have called and rescheduled to have it applied. To add to this dishonesty they tried to make it appear as though they had proof of this fabrication by stating that it was on Google calendar which tells me this dealership is willing to not only lie but also fabricate documents to cover their dishonesty. Which brings me to the main issue dollar wise of my complaint which states they made me an offer of $31000.00 to purchase the car and instead they charged me $33352.00 and have yet to be shown an original copy of the agreement that I agreed to. My concern is if they have shown a willingness to deceive why would anyone believe anything they say. Especially since as I stated in my complaint I looked up the value of the car the day before I agreed to purchase it and it was valued at $29800.00 so the only way I would have agreed to pay $33352.00 for that car is that I would have to be a total idiot, I can state with some certainty that is not the case. In closing I would like to state that the main reason I have filed this complaint besides the money is that I feel businesses like this one should be brought out to the attention of the public so that number one no one has to go through what I have gone through and number two is to hopefully get rid of this kind of dishonest business practices that are far to prevalent in our society today, and hopefully more people will stand up and fight when they feel that they are being taken advantage of. Lastly with the help of entities like the BBB and Consumer Protection fewer business will be willing to risk being brought to light as being dishonest and instead will choose the high road and treat there costumers the way they would like to be treated More