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Stephen Wade Toyota

St. George, UT

Overview
Reviews
Vehicles
3.5
314 Reviews
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150 Auto Mall Drive

St. George, UT

84770

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Showing 314 reviews

September 07, 2012

Mike was a pleasure to work with. Very informative and I could see that he genuinely wanted to find the exact car that I would be happy with. It took a little while but I finally have my new Camry XLE and More

by Pjregan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike DuFresne
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September 07, 2012

I was immediatly greated and taken care of as soon as I walked into the door. There customer service as well as there freindlyness really made the experience that more enjoyable. I will definetly be back More

by suprfly82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike DuFresne
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July 27, 2012

in a nutshell. took my pick up in for a recall they skrewed it up and it has not run right since. they won't return phone calls. and refuse to make right. More

by baron22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dominick Santoro
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Aug 02, 2012 -

Stephen Wade Toyota responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. If you would be so kind to give me your name and vehicle info we can try to resolve your concern. Thanks, Dominick Santoro

Aug 03, 2012 -

baron22 responded

JEFF SANKS. 1994 toyota pickup. my phone # 435-256-8355.

Aug 08, 2012 -

Stephen Wade Toyota responded

VEHICLE WAS INSPECTED ON 6/09/11 AND FOUND NOTHING WRONG WITH RECALL WORK.CONTACTED TOYOTA AND NO ASSISTANCE WAS OFFERED.NOT SURE WHAT TO DO FROM HERE.

Aug 09, 2012 -

baron22 responded

you inspected it? you did a block test. if you would of inspected ferther you would of found(like I did) that your macanic when he removed the heads to change the head gaskets he nocked the valve shims out. when he put them back in he put the WRONG ONE ON TOP OF THE #6 EX.VALVE and it's been hanging open. now it's burnt. if your macanic would have checked the valv lash when he put it back together this hole nightmare would not of happend but I guss that was to much work!!! and if you would have returned ONE my MANY phone calls I mite been able to explane this to you!!!! but I guss that's not going to happen. I'm just skrewed. but I guss that's the stephen wade way. this never would of happened if it was still stanger toyota. live & learn.

Aug 14, 2012 -

Stephen Wade Toyota responded

YOUR REPAIR WAS DONE A YEAR AGO AND WE INSPECTED YOUR VEHICLE FOR YOU AT NO CHARGE AND FOUND NOTHING WRONG IN WHAT WE DID,YOUR VEHICLE PASSED A BLOCK AND YOUR VEHICLE HAS GONE 4,213 SINCE REPAIR.IF VALVE SHIMS WERE MISSING YOUR VEHICLE WOULD HAVE HAD PROBLEM LONG BEFORE 4,213 MILES

Aug 15, 2012 -

baron22 responded

it had a problem from day one! and the shims were not missing. your knitt witt manacanic put them on top of the the wrong valves.

September 09, 2009

Things started off very well and then proceeded to go wrong very quickly once the paperwork was signed off of. Then the customer service went way down. And when I tried to follow up with questions afte More

by Frogger688
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
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