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Stephen Wade Toyota
St. George, UT
314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 314 reviews
November 13, 2021
I took my Highlander in because it was shimming at 75 mph. I asked for a tire balance, but they said it needed an alignment. The alignment didn't fix the problem, when I discussed the issue with Stephe mph. I asked for a tire balance, but they said it needed an alignment. The alignment didn't fix the problem, when I discussed the issue with Stephen Wade, they had me bring my Highlander back in, completed the balance and didn't charge me. A sign of good customer service. And the problem had been fixed! More
by jswaydan
Employees Worked With
Grady
November 09, 2021
Took my Toyota for schedule maintenance service. Customer Services check in was great. I told the Service Rep that I would be waiting in the lounge. Coffee was great, viewing messages on my phone. After a Services check in was great. I told the Service Rep that I would be waiting in the lounge. Coffee was great, viewing messages on my phone. After a while, this kind women next to me asked if I had checked on my car status. She mentions she just called to see when her car would be ready. They told her it was completed a while ago. She was there before I was, so I checked my text messages, I had received a text 1 1/2 hr. earlier stating it was completed. I wasn't told to check messages to see when my car was competed, or I would have. In my other experience's the costumer rep came to me when car was ready. During my time in the lounge, I saw several other Customer Service Rep come to get their clients when their car was ready. My Customer Service did not come to get me. He knew I was waiting as I told him earlier at check in. I went to the service desk; he was busy talking to other team members. Took a few moments for him to realize I was there. He explains the service record to me and handed my keys. I didn't push the issue. I was just happy that I could go about my day. Meanwhile the other lady was giving her Customer Services a few choice words. He apologizes said it was his mistake that he didn't check his records when the car was completed to come get her. My scheduled service was to take 1 hr. 20 minutes or less. I spent 2 1/2 hours waiting. I would have waited longer if this kind lady didn't tell me her situation. Please educate your Customer Service Rep when service is completed to contact / speak to the customer in a certain amount of time, regardless of sending a text. I would expect this would be in their job description for good costumer relations. It would make a big difference in your Customer Service Rating. More
by Poor Customer Service
Employees Worked With
Station 7 Maintenance Service
November 05, 2021
I took my new 2021 Highlander in for the first service. When dropping off the car, I confirmed my cell phone number as the best number to reach me. I also informed the service tech that I would be in the w When dropping off the car, I confirmed my cell phone number as the best number to reach me. I also informed the service tech that I would be in the waiting room on site. I was given 1 hour 15 minutes as the estimated time frame. After more than 2 1/2 hours, I went to check on my car. The service dude told me that he had been trying to call me and text me ON MY HOUSE PHONE! When I got home I checked my house phone and there were no calls received. I am extremely disappointed in the lack of Customer Service. More
by jtice
Employees Worked With
None of the above
November 01, 2021
I took my Lexus in for service because there is no Lexus dealer in St George. The service rep was very friendly and professional. He told us everything that would be done and the time it would take. We w dealer in St George. The service rep was very friendly and professional. He told us everything that would be done and the time it would take. We waited for the car. The waiting room is very spacious and welcoming. They have coffee and hot chocolate, magazines and a TV. The time passed very quickly and we had our car and were on our way before we knew it. Very positive experience! More
by lj8384
Employees Worked With
Dennis Osegueda
October 27, 2021
We just purchased a Toyota Tacoma. We saw the vehicle online, inquired about it and immediately received a response from Jessica Kroll. Our interaction with Jessica could not have been a beer experience online, inquired about it and immediately received a response from Jessica Kroll. Our interaction with Jessica could not have been a beer experience. We were extremely impressed by the communication, courtesy and professionalism of Jessica and the dealership. More
by jhowell
Employees Worked With
Nate
October 25, 2021
I had my tires rotated and I noticed that my car would shimmy at 75 mph. So, I took my auto into Stephen Wade to get the tires balanced but instead they said it needed a wheel alignment. They charged me shimmy at 75 mph. So, I took my auto into Stephen Wade to get the tires balanced but instead they said it needed a wheel alignment. They charged me for a wheel alignment, but I still get a shimmy at 75 mph. More
by jswaydan
Employees Worked With
John
October 22, 2021
Buying my 2007 Toyota Corolla went smoothly and quickly. Being able to use email to find a car was very helpful for my situation. After about a week I was finally able to go to the dealership for a test dri Being able to use email to find a car was very helpful for my situation. After about a week I was finally able to go to the dealership for a test drive. My friends and i really enjoyed working with Danny. He was great! Love my Toyota! More
by in24ever
Employees Worked With
Danny Gilchrist
October 19, 2021
Very well organized, very friendly service, very Expedient. We bought a 2021 Highlander, very satisfied with the sales personnel. Very satisfied with the follow up service that they offer. Would hig Expedient. We bought a 2021 Highlander, very satisfied with the sales personnel. Very satisfied with the follow up service that they offer. Would highly recommend Steven Wade. More
by dougspeaker
Employees Worked With
Can’t remember the names
October 07, 2021
I was searching for a Rav4 and inquired online. I received a call from them and they put me in touch with Jessica Kroll. Jessica found my perfect car! Jessica was professional and friendly at all tim received a call from them and they put me in touch with Jessica Kroll. Jessica found my perfect car! Jessica was professional and friendly at all times even if I got to complaining a bit about having to wait. More
by Graydot
Employees Worked With
Candace Abbott
