Stephen Wade Toyota

I decided to give Stephen Wade Toyota service another try since my last experience was much less than expected. I have a 2018 Highlander with 15000 miles on it, so service is always express. I arrived as sch since my last experience was much less than expected. I have a 2018 Highlander with 15000 miles on it, so service is always express. I arrived as scheduled and spoke to the service tech and indicated that I would be waiting in their waiting room. My goal this time was to see if their service attitude was any better. Well sadly they have proved yet again that they still provide lousy customer service. They sent a text 1 1/2 hours later that it was ready. I did not see the text, so I waited and waited. Several times the techs came through looking for customers. I waited for 4 hours for my car when I finally went to see the tech I had spoken to. "Oh yea, we have just now received your paper work. Just 5 minutes ago." was the answer I got. A direct lie which also did not set well with me. That is the very last time I set foot on Stephen Wade property. Their service dept. has had two chances to make things right and have failed. They will never get a third chance since I now know that they do not have the ability to provide the service I deserve. And to think I bought my car from them. More

I have had a good experience each time I have dealt with Stephen Wade Toyota. They always get the job done in a timely and satisfactory manner. I had dealings with Stephen Wade when I had a Honda and I wa Stephen Wade Toyota. They always get the job done in a timely and satisfactory manner. I had dealings with Stephen Wade when I had a Honda and I was always satisfied with the service that I received. More

I have used Stephen Wade Toyota since I moved here 5 years ago. Being skeptical of dealers, I wasn’t too keen to use them. Our experience has been unbelievably positive. They have been honest about pos years ago. Being skeptical of dealers, I wasn’t too keen to use them. Our experience has been unbelievably positive. They have been honest about possible future issues and have done a great job when completing current repairs. We work with Cale Moody, our service adviser, and he is the best. He communicates concerns and follows through with any issues that come up. The experience I have had with Stephen Wade has wiped out all the problems I have had with other dealers. They get 5 stars!! More

The service folks at Stephen Wade Toyota were great as usual. Worked with Cale Moody who is always patient and takes the time to explain what they are going to do, what they observed, and recommendations usual. Worked with Cale Moody who is always patient and takes the time to explain what they are going to do, what they observed, and recommendations to keep my car running smooth. Really appreciate that. Thanks to all the staff who worked on my car! More

This is my preferred dealership for service because everyone here is very professional and courteous everyone here is very professional and courteous More

Excellent. We dealt with Donnie and Nate. We were first Introduced to Donnie many months before actually buying and at the time we weren't ready to buy. He did not hound us and was easy to work with. When Introduced to Donnie many months before actually buying and at the time we weren't ready to buy. He did not hound us and was easy to work with. When we came back we met with Donnie and again and to let him know we wanted a rav 4 hybrid. We were a little picky about our choices given the market. But Donnie went above and beyond to find pretty much exactly what we were looking for. After a couple weeks. He found us a car in the pipeline. Donnie and Stephen Wade were straight forward and easy to deal with in what should be a stressful worrying purchase. They were not like your ordinary salesman. They were trustworthy and honest And explained everything to us properly and looked after us during our first car purchase. Thank you very much Donnie More

Best customer service in both sales, financing, and the service department. Tyson Hansen, Mike Capps and Daren are the best! No hassle,; they listen to the customer and deliver what the customer wants and service department. Tyson Hansen, Mike Capps and Daren are the best! No hassle,; they listen to the customer and deliver what the customer wants and needs More

This was my first visit. I was impressed. The Service Department has it together. Check in was simple and quick, the waiting area was very clean and comfortable, and the wait time was minimal. It was tru Department has it together. Check in was simple and quick, the waiting area was very clean and comfortable, and the wait time was minimal. It was truly a great experience. I will be back. More

I have worked with Stephen Wade for over a decade. They are a great dealership with an excellent service department. Although we were just looking into a new care Justin our salesman helped us find the pe are a great dealership with an excellent service department. Although we were just looking into a new care Justin our salesman helped us find the perfect Avalon and was one of the wuickest sales we have experienced. Very edficient. Would highly recommend and will be back for another car in a few years again. More