
Sterling McCall Chevrolet
Houston, TX
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All associates were very friendly and hospitable. The lot had a nice variety of used cars (what I was looking for) and offered to have any car in their inventory shipped. Mayka took great care of me The lot had a nice variety of used cars (what I was looking for) and offered to have any car in their inventory shipped. Mayka took great care of me and was very patient with my picky decisions. Had a few things needed on the used car I purchased that needed mending and she took great care in making sure they were corrected. More
Took care of all my stuff that didn’t get done last year cause of death of my husband…they got it all up to date. I am very pleased with everything.. cause of death of my husband…they got it all up to date. I am very pleased with everything.. More
The team at Sterling McCall Chevy exceeded my expectations with service, they communicated superbly and fixed all my issues, especially one I’ve been dealing with for two plus years! They are ext expectations with service, they communicated superbly and fixed all my issues, especially one I’ve been dealing with for two plus years! They are extremely knowledgeable and friendly would recommend 10/10!! More
I’ve had an extremely disappointing experience with this dealership. The service has been not only subpar, but the communication throughout every step of the process has been severely lacking. I’ve dealt wi dealership. The service has been not only subpar, but the communication throughout every step of the process has been severely lacking. I’ve dealt with constant miscommunication, little to no updates, and an overall absence of professionalism. The service advisor in particular has made multiple promises that were never fulfilled, offering nothing but empty words. I expected a much higher standard of service and accountability. More
Customer service is horrible. Service department not organized.No leadership nor experience of mechanical issues with any maintenance issues. Does not hold and responsibility of s Service department not organized.No leadership nor experience of mechanical issues with any maintenance issues. Does not hold and responsibility of service mishandling or time management.Management full of excuses. Entire service department gas light the customer through our vehicle down time. No one gives customer update on vehicle. Entire service department needs overhaul from maintenance crew to customer service representative. This organization is at the very bottom of and survey More
They listen to me and treat me with respect. My service rep, Jeff, I think, asked me if I wanted to learn how to check my tires. I appreciate the fact he thought I was capable. It made me feel My service rep, Jeff, I think, asked me if I wanted to learn how to check my tires. I appreciate the fact he thought I was capable. It made me feel good. More