
Sterling McCall Chevrolet
Houston, TX
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They listen to me and treat me with respect. My service rep, Jeff, I think, asked me if I wanted to learn how to check my tires. I appreciate the fact he thought I was capable. It made me feel My service rep, Jeff, I think, asked me if I wanted to learn how to check my tires. I appreciate the fact he thought I was capable. It made me feel good. More
MyI wife Chev. Tahoe need new tires, wheel alignment and new shocks and struts so I took it to McCall, during the suspension inspection they discovered other issues Tahoe need new tires, wheel alignment and new shocks and struts so I took it to McCall, during the suspension inspection they discovered other issues that needed immediate attention. First of all my service tech advisor (Nina) was wonderful upon my arrival she was friendly, kind, very professional and knowledgeable. Her customer service was excellent during my whole visit. The repairs was completed to our satisfaction, I highly recommend Sterling McCall their staff goes beyond normal customer service. Thank you Nina your assistance is well appreciated. More
You ALWAYS need to check your bill. The inspection fee was NEVER credited and I got overcharged. When I asked for a refund they couldn’t cancel the transaction and I was offered a check The inspection fee was NEVER credited and I got overcharged. When I asked for a refund they couldn’t cancel the transaction and I was offered a check one week later. More
Services is impeccable, my service advisor Val always keeps me up dated on repairs. The sales team works hard to put you in the Vehicle you want and need. Financial team will work hard to get your purcha keeps me up dated on repairs. The sales team works hard to put you in the Vehicle you want and need. Financial team will work hard to get your purchase where it needs to be and Parts and accessories will help you outfit your ride More
It took 8 hours for the sale. An hour or so of me picking out a truck. Then getting the Group1 VIP and incentives straight. Finance was way too slow and kept pushing for extras af An hour or so of me picking out a truck. Then getting the Group1 VIP and incentives straight. Finance was way too slow and kept pushing for extras after i clearly denied them. Only snack vening, no free water bottles. Nothing close to walk to eat. Why would one want to pack a lunch to buy a vehicle from here ? I also got 2 oil changes. the first free one and the second i had a coupon in the amil sent from dealer. Each time I had an appt. 3.5 hr on first appt and 1.5 on second. Thats a long time on that first one. I did get a full tank of gas, not this last time though. Service Rep was good and kept me informed and took care of the paperwork correctly. Margi no longer works there . She was very experienced and helpful. Pat , sales general manger was also helpful and is no longer there. Bought truck feb 2024 Trade in took me for an extra 1K. . Pat took care of geting me that back fom corpate Ill be doing my own oil changes for now on and use a closer dealer as this on is 45 mins away compared to on that is 10 mins away More