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Sterling McCall Chevrolet

Houston, TX

Overview
Reviews
Vehicles
4.2
951 Reviews
Call Dealership (281) 397-8600

17800 North Freeway

Houston, TX

77090

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Showing 951 reviews

August 29, 2025

This stand in service advisor was not at all competent. Did not explain the issues that was discovered during the multi point inspection. He insisted that they never hand washed any vehicles. Previously I’ More

by Pateljnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo
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August 28, 2025

Tried for theee hours for the derives adviser to call me back! The phone system to reach the service pelt is poor at best More

by jake.klovenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex C. In service
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August 28, 2025

Always a great experience Sterling McCall. Thx again for the great service. See you next time. More

by Remmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina & William.
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August 25, 2025

The service provided was excellent and fast. My service rep, Ninete, was very helpful and made sure everything was taken care of. More

by saenzo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ninete
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Aug 26, 2025 -

Sterling McCall Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 25, 2025

Seems like I should not have to spend nearly 3 hours to get an oil change even though I had an appointment at 8:30. Other than that everything else is good. More

by frankdbobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson
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Aug 27, 2025 -

Sterling McCall Chevrolet responded

Thank you for bringing this to our attention! We apologize for the inconvenience and will make sure to streamline our process to ensure more efficient service in the future. We appreciate your feedback and hope to see you again soon.

August 23, 2025

Service was good. Salesmen was nice. Servicemen was correspondence to the need of my vehicle. Thanks More

by Candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ninna
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Aug 25, 2025 -

Sterling McCall Chevrolet responded

Hi Candy, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

August 23, 2025

They lie and don’t stay on there words I asked if I would receive a complimentary car wash after my oil change a supposed tire rotation an he said yes. I left an return three hours later no car wash an More

by KingTitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 26, 2025 -

Sterling McCall Chevrolet responded

I am terribly sorry this happened. We will investigate this and get back to you. Thank you for reaching out. Regards, Rodney Crow General Manager Office: 281-784-5002

August 22, 2025

The work was performed before I was notified of the issue and there were multiple conflicting communications from the dealership More

by Just a little confused
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I prefer not to
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Aug 26, 2025 -

Sterling McCall Chevrolet responded

Thank you for bringing this to our attention. We will investigate this matter and reach out to you.  Regards, Rodney Crow General Manager 281-784-5002

August 22, 2025

My service advisor, Allyson was very professional and knowledgeable of my situation. I would definitely recommend going to her 10 out of 10. More

by Joseresendez259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson
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Aug 25, 2025 -

Sterling McCall Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2025

Last time they couldn’t find my truck. 30 minute + wait after 1 hour text saying it was ready and getting back up there. Noticed a spit mark on interior front windshield after getting man More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No text this time
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Aug 23, 2025 -

Sterling McCall Chevrolet responded

I am terribly sorry this happened. My Service Director, Craig Robinson, will investigate this for and make necessary corrections. Thank you for reaching out. Best Regards, Rodney Crow General Manager 281-784-5002 rcrow@group1auto.com

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