
Sterling McCall Chevrolet
Houston, TX
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Kenneth Kenneth really made my experience great and took very good care of me I really appreciate my service rep very good and he listens to everything I had to say and he fix my car very good care of me I really appreciate my service rep very good and he listens to everything I had to say and he fix my car More
Salesman PEDRO sold me used 2013 Jeep Sahara. The vehicle was not working properly, and I believe I should have been advised that the vehicle has mechanical issues. I feel that the inspection was The vehicle was not working properly, and I believe I should have been advised that the vehicle has mechanical issues. I feel that the inspection was passed without testing the vehicle because the horn would not work. I took the vehicle to another dealer because I had a very hard time communicating with the Sterling McCall. I could not get a return call and some items promised have not been fixed. I was able to speak to OSCAR GUEVERA a used car manager (is what I am told he is) to explain that no repairs could be covered under the warranty because I quote the inspector "STERLING MCCALL SOLD YOU A VEHICLE THAT WAS LEAKING OIL AND THIS IS ALL PRE-EXSISTING". I would have never purchased this vehicle knowing that it has the following issues: 1) horn not working 2) Bluetooth not working 3) brakes all around including the rotors 4) front wheel is sticking which is causing the caliper and the hoses to get chewed 5) rear brakes and rotors are metal to metal 6) oil leak at valve cover gaskets 7) seals from the front axle of the vehicle are leaking 8) Sterling McCall promised to the driver side door handle and did not. The extended warranty that I purchased at the time of that I paid CASH for my jeep confirmed that these issues are all pre-existing and nothing would be covered. The vehicle should have never been sold in that condition and could not even pass inspection. More