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Sterling McCall Chevrolet

Houston, TX

4.2
866 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 866 reviews

October 04, 2023

Great service and personal . Time frame of service and delivery of when vehicle a great job done More

by Brad Branham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Khan
Oct 05, 2023 -

Sterling McCall Chevrolet responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 04, 2023

Asim was wonderful, greeted me and immediately assessed my truck. We discussed possible services and he led me to the lounge area. Service was completed and explained. We agreed to schedule additional item More

by Rodriguez.able
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim
Oct 05, 2023 -

Sterling McCall Chevrolet responded

We are excited that Asim provided you with a wonderful service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 03, 2023

Very professional and always has good service for the customers. I'll always bring my car to this dealership. More

by donnelladillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Perez
Oct 04, 2023 -

Sterling McCall Chevrolet responded

It's great to know that you've had consistently professional and good service experiences at our dealership. Building trust and providing excellent service are key factors in maintaining customer loyalty. Thank you for your business, and we look forward to serving you again in the future.

October 03, 2023

Ken was awesome! Informative and helpful with my service request. He kept me updated and answered all questions throughout our interaction. More

by erica.f.bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Myers
Oct 05, 2023 -

Sterling McCall Chevrolet responded

That's great to hear! We're so glad Ken was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

October 01, 2023

So I was told it would take an hour and a half but it took well over 2 hours for an oil change. I had a coupon for $20 off and they only took off $15 stating I got a 6 qt oil change and the coupe was for More

by Mward2403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila, Digital AirStrike
Oct 03, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the long wait time to get your vehicle serviced and the misunderstanding you experienced. I would like an opportunity to fix this and to earn your business, please contact me at (281) 784-5006. I look forward to speaking with you. Kyle Mixon, Service Director

September 30, 2023

ONE OF THE BEST DEALERSHIP'S I'VE EVER HAD THE PLEASURE OF DOING BUSINESS WITH IN MY HISTORY OF PURCHASING VEHICLES; A TRUE "TEAM" EFFORT WENT INTO MAKING SURE THAT I DROVE OFF IN ONE OF CHEVROLET'S BEST More

by B.Ash.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Clyde Jacob's, Mr.Kyle, Mr.Clint Hayman, Ms.Karime Nava & (baby)
Oct 03, 2023 -

Sterling McCall Chevrolet responded

Congratulations on your new vehicle! We are thrilled to hear that we provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.

September 30, 2023

Great service. Fast and friendly. They told me and hour in a half and I was out in that time. More

by bea.dj.1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Oct 03, 2023 -

Sterling McCall Chevrolet responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

Every thing was great but the wait time. I had scheduled and oil change that regularly it takes 30 minutes today it took 3 hours. More

by Silvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Oct 03, 2023 -

Sterling McCall Chevrolet responded

Thank you for taking the time to leave us a review! We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

September 29, 2023

People were great, but the processing to complete the purchase of the Tahoe was way to long. More

by frankmariacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Treybig was very good, Digital AirStrike
Oct 03, 2023 -

Sterling McCall Chevrolet responded

We appreciate your feedback and are sorry to hear that the purchase process for the Tahoe took longer than expected. While great people can make a difference in the buying experience, it's important that the overall process is efficient and not overly time-consuming. Congratulations on your new Tahoe! Your feedback can help in improving the overall customer experience.

September 28, 2023

Repairs were completed faster than anticipated, even with the pending strike!, and Valerie was so helpful! More

by Amanda Colson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie, Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila, Digital AirStrike
Oct 03, 2023 -

Sterling McCall Chevrolet responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

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