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Sterling McCall Chevrolet

Houston, TX

4.2
868 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 868 reviews

September 07, 2023

Almost two hours for a oil change and tire rotation. Plus, $116 for those two things is absolutely ridiculous. Furthermore, the staff is incompetent and slow. I own three vehicles and my Nissans are ser More

by Jacobt2484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Sep 14, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the extended wait and pricing concerns you experienced during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Tim Harless | Group 1 Automotive General Manager tharless@SterlingMcCallChevy.com

September 06, 2023

This is the 3rd time I’ve brought my 4 month old truck in for the same issue (Radio audio shuts off constantly). The service advisor seemed pretty incompetent when it came to solving the problem. He had very More

by Ymiadomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan in Service Dept
Sep 07, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 06, 2023

Hands down the best customer service I have ever with a vehicle servicing. Alberto Perez has been the best technician and Sterling McCall has been the best place to take my vehicle. Previously I have dealt More

by Ymfourreaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Perez
Sep 28, 2023 -

Sterling McCall Chevrolet responded

We are glad we could help!

September 06, 2023

Not too far from my resident and it’s convenient. Worker are knowledgeable about any vehicles. More

by EBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Sep 07, 2023 -

Sterling McCall Chevrolet responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 01, 2023

Michelle Service is great every time I go she make the biggest effort to have everything ready in a fast time More

by douglas.pirela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Guevera
Sep 01, 2023 -

douglas.pirela responded

Best chevy dealership

Sep 07, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words for our staff, we appreciate it!

August 31, 2023

Totally understand that the possible delay of a 6 hour wait was due to being understaffed but, I was very stressed, annoyed, it didn’t help that the TV in the waiting area was not working. More

by vmire37
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Gary
August 31, 2023

Worked out the price over the phone and nothing added on after I drove two hours to get there. Salesman Issac was a pleasure to deal with. More

by Randys1947
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac
Sep 05, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 30, 2023

Extremely poor customer service, extremely poor communication skills. I will NEVER bring my car here again. More

by Jessica Wilson, RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ervin Carrera
Sep 04, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 08, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the poor customer service and communication you've experienced. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Tim Harless | Group 1 Automotive General Manager Email: tharless@SterlingMcCallChevy.com

August 28, 2023

The service department is terrible. They do not answer the phone ever. They are so unorganized, it’s maddening to see…. I don’t think I will ever come back. I called and got hung up More

by leslieread4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jocelyn
August 26, 2023

Today my wife and I were attended by two vendors, Mr. Kevin González and Gerardo Flores, because of Mr. Flores and his lack of credibility (LIAR) and incompetence I could not make the purchase today and More

by cardo_nelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerardo flores, Digital AirStrike
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