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Sterling McCall Chevrolet

Houston, TX

Overview
Reviews
Vehicles
4.2
906 Reviews
Call Dealership (281) 397-8600

17800 North Freeway

Houston, TX

77090

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Showing 906 reviews

October 26, 2023

Saleman ignored me after the sale. Salan Never called me with follow-ups. Im satisfied with management teams. More

by news2davidh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara Davis
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Oct 31, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 281.784.5002. I look forward to speaking with you. Tim Harless General Manager Sterling McCall Chevrolet 281.784.5002 tharless@SterlingMcCallChevy.com

Oct 31, 2023 -

news2davidh responded

Sara Davis never follwed up with me after the sale she got mad at me after I told her to fix the gas cap, the overhead mirror bracket poped out, tires with no caps. You sell used make sure them in good conditions please. Dont just sell as is! This is what I recommend!

October 25, 2023

My rep Tyler was very helpful always stayed in contact with me an he was very professional at his work will keep using Tyler as my service rep very grateful More

by oldblue4547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler service rep
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Nov 04, 2023 -

Sterling McCall Chevrolet responded

It's fantastic to hear that you had a great experience and that Tyler provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

Profesional, clear, and friendly staff and service. Congratulations and thanks for assistance in keeping in good shape my car. More

by al_maldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Oct 24, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words! It's great to hear that you found the staff and service to be professional, clear, and friendly. Keeping your car in good shape is essential, and we are glad to hear that you received assistance with that. We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

My service advisor Michelle Perez was outstanding as usual. However, the dealership just has to get that free Cappuccino coffee machine back. I have been having my 2018 Equinox serviced at the Sterling More

by chashinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Michelle Perez
Report | Print
Oct 17, 2023 -

Sterling McCall Chevrolet responded

We greatly appreciate your continued trust in us for servicing your 2018 Equinox, and we're glad to hear that your service advisor, Michelle, was outstanding, as usual. We understand the importance of amenities like a free cappuccino coffee machine, and we'll certainly consider your feedback. Your satisfaction and the quality of our service are important to us, and we're here to continue providing you with excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

Jonathan was very informative and at tentative in letting me know about the repairs going on. More

by Cmedlock0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Oct 17, 2023 -

Sterling McCall Chevrolet responded

It's great to hear that Jonathan provided you with informative and attentive service, keeping you informed about the repairs. Your peace of mind and understanding of the process are important to us. Thank you for choosing us, and we look forward to serving you again!

October 12, 2023

Tienen un servicio muy eficiente, rápido y amable. Sin duda altamente recomendado el area de servicio. Pregunten por Alberto el los ayudará. More

by SALVADOR RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALBERTO
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Oct 14, 2023 -

Sterling McCall Chevrolet responded

Es fantástico saber que el servicio es muy eficiente, rápido y amigable, y que recomienda ampliamente el área de servicio. El nombre de Alberto es un gran consejo para otras personas que buscan ayuda. ¡Gracias por compartir tu experiencia positiva y la recomendación!

October 12, 2023

Great service. I booked an appointment at 6 pm for next morning 7 am. Service done within a couple of hours. Consultant was very receptive, polite and clear. More

by Joao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
Oct 14, 2023 -

Sterling McCall Chevrolet responded

It's great to hear that you had a great service experience, with the convenience of booking an appointment for the next morning and having the service completed within a couple of hours. The consultant's receptiveness, politeness, and clear communication made the experience even more positive. Thanks for sharing your thoughts!

October 10, 2023

Totally incompetent and totally unprofessional. The communication is not there, too many people involved and no follow through. More

by Davidpiercey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ceasar
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Oct 11, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you. Tim Harless, General Manager

October 07, 2023

Lack of concern, no communication with customers even when they send a text telling you that you can reach them,, untimely More

by Txtink07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Perez
Report | Print
Oct 09, 2023 -

Sterling McCall Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 14, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the lack of communication and untimeliness. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Tim Harless General Manager tharless@Sterlingmccallchevy.com

October 06, 2023

Came in to get oil change, but price quoted on the phone was different than when I arrived but Mr Asim took very good care of me, made sure I was happy and explained everything to me, things that’s needed o More

by sharonp6329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim in service dept
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Oct 10, 2023 -

Sterling McCall Chevrolet responded

We are glad to hear that Mr. Asim took great care of you during your visit, even when there was a difference in the quoted price. It's important to us that our customers are happy and well-informed. We are pleased to know that he explained everything and provided reassurance about tire prices. We look forward to assisting you with your new tires when you return from vacation. Thank you for choosing us for your automotive needs, and we'll see you soon!

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