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Sterling McCall Chevrolet

Houston, TX

Overview
Reviews
Vehicles
4.2
869 Reviews
Call Dealership (281) 397-8600

17800 North Freeway

Houston, TX

77090

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Showing 869 reviews

August 16, 2023

Gary in service was fantastic. Very friendly too. He is a professional. He updated me while car was in service. More

by Charlotte LeBlanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Martinez
Report | Print
Aug 18, 2023 -

Sterling McCall Chevrolet responded

Charlotte, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Chevrolet.

August 15, 2023

They tried to get as much money out of me as they could. They tried giving me the least they could for my vehicle trade. They forced me to pay for their overpriced “addendums” (dealer add-on equipment) that More

by Cntryboyblu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raul
Report | Print
Sep 12, 2023 -

Sterling McCall Chevrolet responded

Thank you for bringing your sales experience to my attention. Ensuring your satisfaction is our ultimate goal and your feedback is important to us. We would like to use your case as a learning opportunity to improve our customer service. Please contact me at your earliest convenience. I look forward to hearing from you. Tim Harless General Manager tharless@SterlingMcCallChevy.com

August 14, 2023

Very poor communication from service department. I bought my brand new Silverado from this dealer. After few months it’s starting make loud noises from turbocharge. I brought it to service. My truck More

by qt_le75@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler
Report | Print
Jan 02, 2024 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your service appointment. I would like an opportunity to address your concerns and to earn your business, please contact me at tharless@SterlingMcCallChevy.com. I look forward to speaking with you. Tim Harless | Group 1 Automotive General Manager Email: tharless@SterlingMcCallChevy.com

August 13, 2023

Good attitude and good fast service and gets the job done and on time as promised More

by raefbarakat1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Aug 26, 2023 -

Sterling McCall Chevrolet responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 12, 2023

Had a excellent experience. Great service. Will highly recommend. Five star service. Very satisfy. Thank you More

by Pinedas323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim
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Aug 26, 2023 -

Sterling McCall Chevrolet responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 12, 2023

They were very professional and courteous, although they getting started late due to an unfortunate delay, they walked to each customer car to let you know about the delay. More

by Royowens1955
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Sep 09, 2023 -

Sterling McCall Chevrolet responded

We apologize for the late start this time. We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 09, 2023

Jose is a great guy. No pressure sales. We negotiated the price we wanted to pay and came to a deal. It was a good experience. More

by raluckey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose.
Report | Print
Sep 06, 2023 -

Sterling McCall Chevrolet responded

Thank you for your kind words for our staff, we appreciate it!

August 08, 2023

I waited 3 hours with a scheduled appointment. I could’ve just been a walk-in and would’ve finished quicker. This is unacceptable and don’t make any sense. Can someone tell me the purpose of cooki More

by Krystle Reeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
August 07, 2023

Service department is poorly managed. Vehicle sat for 5 days with no progress as the advisor neglected to contact owner for assessment. This was discovered after an in person visit to get More

by Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly F
Report | Print
August 03, 2023

Muy buen servicio, serio, oportuno y rápido, excelente atención y buen sistema de información para saber el estatus del servicio More

by michel_hoyos96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Departamento de servicio
Report | Print
Sep 02, 2023 -

Sterling McCall Chevrolet responded

¡Gracias por elegir Sterling McCall Chevrolet! Siempre es un placer saber que hemos cumplido con sus expectativas. Será un placer ayudarle con cualquier servicio automotriz que pueda tener en el futuro. ¡Apreciamos tu negocio!

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