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Sterling McCall Chevrolet

Houston, TX

4.2
866 Reviews

17800 North Freeway

Houston, TX

77090

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Showing 865 reviews

April 16, 2021

Had 30 days to cancel warranty's, drove back in 2 weeks, told it was taking care of, waited nothing, told do it online, did it, still nothing, here it is 6 months later, still nothing has been done! More

by benitamartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Delgado & Isaac Koya II
Apr 26, 2021 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize your warranty was not canceled. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you. Maurice Caraway General Sales Manager

May 02, 2021 -

benitamartin responded

All I want done is cancel all the extended warranties & refund the money to the Bank

March 30, 2021

Complete scam, avoid at all costs. They will add things to the car you didn't ask for and force you to pay for them. More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edgar Davila
March 28, 2021

Wanted to sit in and drive a couple models. Our salesman Corey quickly made it clear we were a waste of his time. He left us alone while he stood around laughing and telling stories with other salesmen. No More

by beeblebrox01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey
Mar 31, 2021 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for your experience with our sales team. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you. Maurice Caraway General Sales Manager

February 12, 2021

Justin dewoody was very helpful he made my transaction easy. He explained everything about my financing. He went above and beyond to help me. I highly recommend Justin More

by kellyclifton83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin dewoody,
Feb 17, 2021 -

Sterling McCall Chevrolet responded

Thank you for your kind words for Justin! We are thrilled that he provided you with a helpful and easy car buying experience. Congratulations on your new car!

February 05, 2021

did you ever return the Corvette you stole? I can't imagine having my dream car stolen and then resold by a dearer ship that then tried to lie about it. for anyone looking to do business with this comp More

by vox
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Sebastian, Jason Van Alstine
February 03, 2021

Disappointed in the service department and with the treatment I received. Poor experience with Chevrolet and will not purchase another. Service definitely has gone down. More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Feb 05, 2021 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for your experience with our service department I would like an opportunity to fix this and to earn your business, please contact me at wmixon@mundaychevy.com. I look forward to speaking with you. Kyle Mixon Service Manager

Feb 05, 2021 -

None responded

Hello Kyle. I will be in tomorrow because the engine light is still on.

February 01, 2021

Worst service ever - brought my 2019 pickup in for warranty work on a check engine light and leak around the seal on the back window - ended up with scratches on the passenger bed side - someone used More

by corlando60
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pat Hall
Feb 05, 2021 -

Sterling McCall Chevrolet responded

Dear Mr. Orlando: Once again, please accept our apologies for your Silverado. We were looking forward to resolving this matter for you today, but obviously, you have decided to go in another direction. We appreciate you bringing this matter to our attention. We wish you all the best moving forward. Regards, William “Kyle” Mixon Service Manager

January 27, 2021

People make a dealership work. Shawna Winters-Ratz in service is first class. Call and ask for her when scheduling you service work you will be glad you did More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawna Winters-Ratz
Jan 27, 2021 -

Sterling McCall Chevrolet responded

Thank you Mark for your kind words for Shawna! We are thrilled that she provided you with a first class service visit. We look forward to your business with us again!

January 17, 2021

First of all this stuff their act like they know nothing about what they're doing my experience was horrible and I don't suggest anybody going to Sterling McCall Chevrolet they have Liars for employees and More

by tammysandwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger in finance, Sal Martinez
Feb 03, 2021 -

Sterling McCall Chevrolet responded

Thank you for bringing this to my attention. I apologize for your shopping experience with us. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you. Maurice Caraway General Sales Manager

December 22, 2020

Absolutely terrible. Sold a 2020 Corvette C8 that was ALREADY SOLD to another customer. They can’t even obtain the title for the Vette C8 they sold because it already belonged to a customer who paid in a More

by colewhitaker11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Kaczmarski, Justin Dewoody, Keith Moore, Lewis Goins, Karl Erazo, Oscar Guevera, Kenny Gutnick, Sal Martinez, Edgar Davila, Hyder Alkhazali
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