Sterling McCall Chevrolet

Sevice issue Monday morning I took my truck as I got a check engine sign. I arrived around 9am before I had to go to work, the service rep said it will be 2-3hours Monday morning I took my truck as I got a check engine sign. I arrived around 9am before I had to go to work, the service rep said it will be 2-3hours. I asked for a rental to get to me to work and he said he can only do a rental if it would have taken more than a day, but this will be done in 3hours. They offer shuttle service but that takes time, so I had a coworker pick me. I go to work and I don't hear anything until 330pm and I'm told it should be completed within another hour or so. So he called again at 415 and said it will be completed tomw so I will arrange you a rental for this evening. So then I had to get a shuttle pick me from my work which was a 45minute wait after since they came to get me 545. I told the service guy he should've just given me the rental in the morning as now you are just wasting my time. Anyways I did not get out of the dealership til 630ish. So Tuesday it should've been fixed but I don't hear anything back. Then Wednesday I get a call that the vehicle was ready for pickup. I go into pickup and returned the rental, upon asking what was wrong with the vehicle, he said it's the secondary fuel pump, the truck is only 1.5year old with barely 18m miles and I'm already having such issues. He didn't even enoxlain what might have caused or anything. The service I got I was super disqpointed. They need to hire people who are knowledgeable. They don't care about the customers" urgency on anything. I would not recommend this service center to anyone. More

Purchased Car I have been a customer of Munday for quite some time. I have purchased 4 Vehicles from them. The last 3 including the one I purchased this week have I have been a customer of Munday for quite some time. I have purchased 4 Vehicles from them. The last 3 including the one I purchased this week have been from Justin Dewoody. Justin is always professional, friendly and always answers or returns phone calls. I highly recommend if you are in market for a car to contact Justin. More

Polite, Prompt, Professional, and "Timely" We purchased our 2014 Chevrolet Impala from MUNDAY Chevrolet and were so pleased with the professionalism, integrity, and mannerism of their staff tha We purchased our 2014 Chevrolet Impala from MUNDAY Chevrolet and were so pleased with the professionalism, integrity, and mannerism of their staff that we wouldn't dream of going anywhere else. As such, and when it was time for service we selected MUNDAY Chevrolet to perform that service. We are pleased that we did. They are prompt, polite, courteous, and sincere as well as knowledgeable, they return phone calls, and keep you in the loop. Kudos to Ms. Connie Kendrick who is a mirror image of what MUNDAY expects from their employees. She far exceeded any expectation, and I pray that next time we need service that our vehicle will be assigned to Vonnie. More

NOT HAPPY WITH THE SERVICE I RECEIVED I HAVE USED MUNDAY CHEVROLET SEVERAL TIMES IN THE PAST. I TOOK MY MALIBU IN FOR SERVICE IN JULY BECAUSE THE ENGINE LIGHT CAME ON AND THE VEHICLE BROK I HAVE USED MUNDAY CHEVROLET SEVERAL TIMES IN THE PAST. I TOOK MY MALIBU IN FOR SERVICE IN JULY BECAUSE THE ENGINE LIGHT CAME ON AND THE VEHICLE BROKE DOWN ON MY HOME FROM WORK ONE DAY. THE SERVICE DEPARTMENT TOLD ME IT WAS MY BATTERY. SO THEY SOLD ME A NEW BATTERY, WHICH I THINK WAS WAY TO EXPENSIVE. TWO WEEKS LATER THE LIGHT CAME BACK ON AGAIN. I TOOK IT BACK. THIS TIME THEY CHARGED THE VEHICLE OVER NIGHT AND CHARGED ME $51,00. I GOT MY INSPECTION ON JULY 28. ON JULY 29TH THE CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT BACK TODAY. MY APPOINTMENT WAS AT 8:00. I LEFT THE CAR FOR DIAGNOSTICS, AT 3:45 I STILL HAD NOT RECEIVED A CALL, SO I CALLED THEM. THE FIRST 2 NUMBERS I CALLED , NO ONE ANSWERED SO I WENT ON LINE AND GOT ANOTHER NUMBER. FINALLY SOMEONE ANSWERED,. HE TRANSFERRED ME TO ANOTHER LINE. THIS PERSON FINALLY ANSWERED. BUT THEN TRANSFERRED ME TO ANOTHER SERVICE PERSON. WHILE WAITING, THE LINE WAS DISCONNECTED. WHEN I FINALLY GOT SOMEONE ON THE PHONE, I WAS TOLD ONE PRICE FOR THE REPAIRS, THAT I WAS NEVER CALLED ABOUT. I GAVE HER THE OKAY TO START THE REPAIRS. WHEN I WENT IN TO PICK UP MY CAR THE PRICE WAS $200.00 MORE THAN THE PRICE QUOTED TO ME ON THE PHONE. I'M UPSET BECAUSE I THINK THEY SHOULD HAVE FOUND THE CORRECT PROBLEM ON ONE OF THE PREVIOUS VISITS. SECOND. I'M UPSET BECAUSE THERE WAS NO COMMUNICATION TO ME PRIOR TO MY CALL. THIRD; HOW CAN THE PRICE CHANGE FROM 500.00 TO 700.00 IN 1 HOUR? SAD TO SAY, BUT FUTURE REPAIRS WILL BE DONE ELSEWHERE. More

Awesome My salesman was very knowledgeable, experience, Patient with me, and what i love about him he was he treated me with kindness respect and responsible My salesman was very knowledgeable, experience, Patient with me, and what i love about him he was he treated me with kindness respect and responsible. More

customer service The quality of customer service that Munday Chevrolet gave me was wonderful. From Robin in service and Florence at the front desk. They made me feel l The quality of customer service that Munday Chevrolet gave me was wonderful. From Robin in service and Florence at the front desk. They made me feel like they really cared about taking care of me and my vehicle. Definite assets to the company.. thank you More

Repair Excellent service, promptly handled. Dealer provided a loaner car, a service I hadn't anticipated. The maintenance department is clean, well laid out; Excellent service, promptly handled. Dealer provided a loaner car, a service I hadn't anticipated. The maintenance department is clean, well laid out; my service advisor even went out to my vehicle to retrieve my sunglasses and other items that I needed. More

Service Department Stopped in to get alignment check. After speaking with the technician, Chris Tobias, I decided to have the work done. Chris was very helpful, expl Stopped in to get alignment check. After speaking with the technician, Chris Tobias, I decided to have the work done. Chris was very helpful, explaining what I needed to have done. The work was completed in a very timely manner aND I was completely satisfied. GREAT SERVICE PERSONNEL! !!!!!!!!!!! More

Car broke down Great service helpfull got us what we needed all in time amount we had got us a rental car to be on our way great Great service helpfull got us what we needed all in time amount we had got us a rental car to be on our way great More

service Joyce is great to work with. Very efficient went out of her way to see that I was satisfied Met all expectations Would recommen this service depar Joyce is great to work with. Very efficient went out of her way to see that I was satisfied Met all expectations Would recommen this service department to all More