Sterling McCall Chevrolet

You could waste your life away waiting. We recently bought a vehicle at Munday. We were there for hours trying to seal the deal ... No surprise there I guess, you gotta play the game but 5 h We recently bought a vehicle at Munday. We were there for hours trying to seal the deal ... No surprise there I guess, you gotta play the game but 5 hours? It was like they were trying to wear us down as most of that time we were just left sitting there. I felt sorry for our salesman, who appeared very green and kept apologizing because his English wasn't so good. A few weeks later we received a call from our salesman telling us to bring our vehicle in, they needed to inspect it again. Apparently this was due to the new registration laws. My husband called and our salesman told him it would probably take a couple of hours. My husband told them he didn't have two hours to wait and they said he could leave it there and they would give him a loaner to drive. Once he got to the dealership however, he was told by the service writer they could get right on it. After waiting for 2-1/2 hours he left the waiting room area to see if he could see our vehicle. This is when he ran into the service writer who looked surprised to see him. My husband is too kind ... I would have blown a gasket! The service writer only made eye contact and disappeared. A few minutes later the service writer reappeared and said that there was a problem .... Get this ...apparently everyone that does the inspections had left for the day. No more mister nice guy .... My husband explained that he had been waiting for 2-1/2 hours for something that should take 1/2 an hour and it was apparent that he had simply been forgotten about. In the end they actually stopped a guy from leaving, and he was able to inspect our vehicle which took all of 20 minutes. The inept customer service continued when my husband was waiting to check out and get his keys. He was told by the desk clerk someone would bring his vehicle around and she hung his keys on a hook waiting for yet another person to bring around a vehicle that was already sitting just out the door. The service department at Monday doesn't have a clue, my husband was invisible the entire time he was waiting. There are too many other dealerships around to settle for being treated as if your business and your time don't matter. Never again! More

Worst Customer Service Ever I will calling your main office and putting in a complaint on Justin Dewoody (internet sales manager). I cannot believe how rude he was to me. I was w I will calling your main office and putting in a complaint on Justin Dewoody (internet sales manager). I cannot believe how rude he was to me. I was working with him trying to get financed through their second chance financing. After not hearing from him for a few days after we applied, I called him because I saw that there were 9 hard inquiries on my husband's credit. He proceeded to tell me that I was wrong and that it didn't matter anyways because my husband's credit is terrible anyways. I have it right in front of my that there are 9 HARD inquires. He then told me he couldn't do anything for us anyways and I said it would have been nice to have gotten a call when he knew that instead of making me call him. I've never been treated with such disrespect in my life. I don't care if my husband's credit is the worst he's ever seen or the best he's ever seen. He was a complete xxxxx and I will be letting everybody know not to use you guys because of the poor service I received. More

awesome it was awesome and a great salesperson it was awesome and a great salesperson have deal with him before he sells made my first Tahoe he's a great personyou take the time out to explain how it was awesome and a great salesperson have deal with him before he sells made my first Tahoe he's a great personyou take the time out to explain how the vehicle work and if you have to call him more than 5 times he still have a lot of patience and will help you I need more people like him at the dealership More

2 Hour Oil Changes I would think twice before getting your oil changed at Munday. I've been there several times but think I finally learned my lesson. My first oil chang I would think twice before getting your oil changed at Munday. I've been there several times but think I finally learned my lesson. My first oil change was a drive up (No Appt). Service guy told me 45 mins.... ended up being 2 hours. He was apologetic (didn't seem like it was the first time he had to apologize to a customer that day alone). However, I missed my meeting because my car was being serviced for 2 hrs. I was literally on the rack for an hour and a half to change the oil. And then they wanted to charge me like $20 extra because my tires were bigger. They are still tires, same amount of lug nuts, just a few inches taller. No extra work needed. Second visit, thought I had them this time. I called and made an appt. Drove in 15 mins till my appt. and bam!!!! 2 hours later my buzzer went off and truck was being pulled around. 2 hours again with an appt mind you!!!! Third time, yes I did it again, made an appt and arrived on a tight schedule so I asked the service guy before taking my truck with an "appt" and he told me it will take 2 hours. I told him no I do not have that kind of time and asked him why so long with an appt. and he pointed to the cars in front. I asked him if they have appts and he reluctantly said "not all of them". So why don't I go in front of those without appointments? He said he cannot do that and joked and said "You know why it takes so long?", why I said? He said "Because they want you top walk around and buy a new truck.". I said well that is xx and not everyone wants a new car when they get their oil changes and I left. The fourth and probably the last time, I was driving by and said let me see how long they will tell me on a oil change without an appointment. Sure enough he told me 2 hours and I said no thank you. My biggest complaint more than the 2 hour oil changes is that whether you have an appointment or not means nothing. You still end up in the queue of which you got there. So, if you have a 2pm appt and 3 cars pull up at 1:50 without appt guess where you go??? That's right!!! To the rear!! Oh and if you complain about why its taking longer than they told you, they will say its the new system that sets up the appointments. More

TYRONE & HYDER I went to buy my first brand new car. Very sceptical about what to expect and if I could get my payment what I needed it to be! Tyrone was the first I went to buy my first brand new car. Very sceptical about what to expect and if I could get my payment what I needed it to be! Tyrone was the first person to say Hello and he took very excellent care of my needs he asked what I wanted how I wanted it and he made it happen. He then left me in the hands of Hyder in financing and he knew about my timeframe and needs before he saw me. My overall experience was awesome and I will buy cars from only these two!! Thanks sooooo much guys More

Oil Change I brought in my 2014 chevy cruze for a oil change as usual because i love the service here. Thanks For everyrhing !! See You Next Time I brought in my 2014 chevy cruze for a oil change as usual because i love the service here. Thanks For everyrhing !! See You Next Time More

Buy your car here!!! Just don't have it serviced here! The sales team is the best in Texas, but the service department is really bad. I just stood there today for 30 min Just don't have it serviced here! The sales team is the best in Texas, but the service department is really bad. I just stood there today for 30 minutes hoping to be waited on and even after asking someone, no one waited on me. This is not the first time, I have had bad experiences 3 times here and thought I would give them one more try. When dealing with Munday Service it is better and easier JUST TO BUY A NEW CAR than to try and have it serviced there! I stopped one fellow and asked if someone could wait on me and he said yeah, we will get to you and the Joe my service rep, walked right past me and waited on a car that had just pulled in! I just don't understand why this has happen 3 times other than the Munday service department is just completely inept at giving good service. JUST DO NOT GET YOUR SERVICE DONE AT MUNDAY. But the sales guys are the best, especially Carlos Diez. More

Definately Worth the Trip I dealt with Brian Niechwiej over the Internet and by phone. I live 2 1/2 hours away, so I was hesitant to drive all that way not knowing what type o I dealt with Brian Niechwiej over the Internet and by phone. I live 2 1/2 hours away, so I was hesitant to drive all that way not knowing what type of deal we could reach. Needless to say, I drove home with a brand new 2015 Tahoe. I plan on dealing only with Munday Chevrolet for all my future purchases. More

Ridicule @ Munday Cheverolet 1-27-15 I had a service appointment with David Guerrero to have my car serviced for 2 recalls. I explained to David I have a blow detector in my vehicle. So I had a service appointment with David Guerrero to have my car serviced for 2 recalls. I explained to David I have a blow detector in my vehicle. So he said I would have to remain with my vehicle the entire time that is was there. I proceeded to ask him so if it takes 8 hours, I must sit up here for 8 hours, his response was"yes". I said if it takes 12 hours must sit here for 12 hours. Yet again his response was "yes". I replied and said "this is a got xxxx shame". He responded by saying, "yes it is a shame that you have that device in your car". By this point I am very upset, and I responded saying , "No it is a got xxxx shame that I purchase this cheap xxx car that has a recall ever other month. I proceeded to my vehicle and left Munday Chevrolet. (Mind you he was so into my personal issue , he failed to get their beeper back, which I still currently have. No only did I receive poor customer service, but I was looked down upon because of a personal situation I have going on. I contacted the service manager Lance Parish and told him the entire story. He quickly explained what they need to do to have my vehicle repaired and said that David was new. I explained to him, because he is new does not negate him from the responsibility of good customer service and knowledge of the job you employed him with. He said he would speak with, very unconcerned that not only did I loss time from work, but my vehicle still is not fixed. I will be taking this issue up with their corporate office. More

One amazing experience! I would like to thank Hyder Alkhazali for being very attentive, patient and overall a wonderful salesman. I told him what I wanted and he made no prom I would like to thank Hyder Alkhazali for being very attentive, patient and overall a wonderful salesman. I told him what I wanted and he made no promises, but in the end, got me exactly what I wanted. The process took a while, considering credit and finding a loan, but I walked out with a brand new car (that I wanted). So I am very thankful to God first and Hyder second for not stopping until it was done and I was happy. :-) More