Sterling McCall Chevrolet

Ridicule @ Munday Cheverolet 1-27-15 I had a service appointment with David Guerrero to have my car serviced for 2 recalls. I explained to David I have a blow detector in my vehicle. So I had a service appointment with David Guerrero to have my car serviced for 2 recalls. I explained to David I have a blow detector in my vehicle. So he said I would have to remain with my vehicle the entire time that is was there. I proceeded to ask him so if it takes 8 hours, I must sit up here for 8 hours, his response was"yes". I said if it takes 12 hours must sit here for 12 hours. Yet again his response was "yes". I replied and said "this is a got xxxx shame". He responded by saying, "yes it is a shame that you have that device in your car". By this point I am very upset, and I responded saying , "No it is a got xxxx shame that I purchase this cheap xxx car that has a recall ever other month. I proceeded to my vehicle and left Munday Chevrolet. (Mind you he was so into my personal issue , he failed to get their beeper back, which I still currently have. No only did I receive poor customer service, but I was looked down upon because of a personal situation I have going on. I contacted the service manager Lance Parish and told him the entire story. He quickly explained what they need to do to have my vehicle repaired and said that David was new. I explained to him, because he is new does not negate him from the responsibility of good customer service and knowledge of the job you employed him with. He said he would speak with, very unconcerned that not only did I loss time from work, but my vehicle still is not fixed. I will be taking this issue up with their corporate office. More

One amazing experience! I would like to thank Hyder Alkhazali for being very attentive, patient and overall a wonderful salesman. I told him what I wanted and he made no prom I would like to thank Hyder Alkhazali for being very attentive, patient and overall a wonderful salesman. I told him what I wanted and he made no promises, but in the end, got me exactly what I wanted. The process took a while, considering credit and finding a loan, but I walked out with a brand new car (that I wanted). So I am very thankful to God first and Hyder second for not stopping until it was done and I was happy. :-) More

Great experience at Munday Chevrolet My wife and I have been in the market for a Silverady and Brian and Keith were very patient and helpful in our buying experience. This is the second My wife and I have been in the market for a Silverady and Brian and Keith were very patient and helpful in our buying experience. This is the second vehicle we purchase from Munday and the the whole staff is very knowledgeable, treat you fair, want your business and care. Will definitely shop at Munday for our next vehicle. Tks. More

Not if it was the Chevy dealer in Texas! My father went to Munday Chevy to purchase a new truck because of a radio ad he heard. they wanted $7700 down, offered him a 10.99%, wanted to give hi My father went to Munday Chevy to purchase a new truck because of a radio ad he heard. they wanted $7700 down, offered him a 10.99%, wanted to give him $13,500 for his trade and wanted to charge him RETAIL for the new truck he was trying to purchase. I stopped that xxxx. Went to another dealer, had to put $3000 down verse $7700, got a 1% verse 10.99%, got $17,500 for the trade verse 13,500 and purchased a truck that had a MSRP that was more money for $5000 less than the truck at Munday. who wouldn't buy the truck from the other dealer????? The saleman had the freaking nerve to call him and kindly tell him "thanks for wasting my time" Really????? That place is a joke.... Sidenote, when we were at the second dealership buying his new $50K+ truck, I purchased a new 2014 Corvette conv. They really are idiots at that place and I hope the GM reads this review. More

UnKnowledgeable service department and high prices I took my Hummer in the other day to get an inspection on my radiator which was cracked and they gave me a price of $2000. They also said my transmiss I took my Hummer in the other day to get an inspection on my radiator which was cracked and they gave me a price of $2000. They also said my transmission was slipping which they said it was just as good to change it out with a rebuilt transmission because the price to fix it would be almost the same. I told him no it was too high and took it to all cure radiator which charged me $340 to replace the radiator,some hoses, and thermostat. Then I'll take it to America's transmission and they charged me 500 to replace some gears in it. Everybody thinks the dealerships are the best way to go on fixing their vehicles but if you do your research you will find better auto care shops with more reasonable prices. More

Untrustworthy - Lack of Integrity in keeping commitments I had been shopping for a couple months searching for a local dealer who would honor GM supplier pricing on a new Corvette order. I talked with Munda I had been shopping for a couple months searching for a local dealer who would honor GM supplier pricing on a new Corvette order. I talked with Munday several weeks ago, as well as many other dealers around Houston, and none were doing GMS pricing on the Vettes. I was not surprised and was about to place my order out-of-state when, out of the blue, I received an email from the Internet Sales Director at Munday stating (in writing) that they would now accept GMS pricing on a new Corvette order... (here's the exact email I received... with names removed) ==================== Dear xxxxx, I just got word from the General Sales Manager that he will offer GMS (if you quailfy) for a new Corvette Order. Let me know a time when you can stop by and we will put this order together for you. The next order is next week so I want to do my best to make sure everything is good to go and you should be driving in September! Thank you xxxx xxxxxx Internet Director Munday Chevrolet ==================== Naturally I was very happy and proceeded to engage in phone calls with them to make an appointment to place my order. I live an hour away, and just to make sure before I drove all the way there, I asked for one more confirmation that they were going to honor GM supplier pricing and they again said YES. (here's the exact email I received... again with names removed) ==================== From: "xxxxxxxxx@mundaychevy.com> Date: August 4, 2014 at 6:03:03 PM CDT To: xxxxxxxxx Subject: RE: Munday Chevrolet Yes we will do supplier Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone -------- Original message -------- From: xxxx xxxxx Date:08/04/2014 5:50 PM (GMT-06:00) To: "xxxxxxx @mundaychevy.com" Subject: Re: Munday Chevrolet xxxxxxx I just noticed in your note you stated GMS (which is employee discount). I qualify for Supplier Discount (not employee). Can you confirm that you will honor GM Supplier Discount on a new 2015 Vette order? ==================== With that 2nd written confirmation to compliment the phone calls I was having with their sales staff I took time off and traveled that week to their dealership and placed my order with supplier pricing credentials included, just as they told me to. Everything was going good until the following week I received a call from them saying the general sales manager would no longer honor supplier pricing as they had promised me (in writing twice). I guess they expected me to just keep the order with them since I already had it in place but I quickly cancelled it and then reached out to the general sales manager for an explanation. Several days later and he still has not responded. I logged a complaint with the BBB and moved on to place my order elsewhere. More

Extremely Unprofessional -- Two weeks ago I brought my Chevy Malibu in for an oil change and tire rotation. They were also to replace the passenger door handle. I have used y -- Two weeks ago I brought my Chevy Malibu in for an oil change and tire rotation. They were also to replace the passenger door handle. I have used your service department for the past four years and have had maintenance and warranty work done successfully and professionally, so I was surprised by the five hour wait. This was worsened when I discovered that the door handle still needed to be ordered and the rotation had resulted in the tire service monitor system malfunctioning. A week later I was notified that my door handle arrived. This time I wasn't going to sit for five hours, so I had my 75 year old mother drive me to the dealership where we left my car. I waited all day and finally called the dealership to discover that nothing had been done, and the car would need to be picked up in the morning. My mother had to bring me back the next morning to get the car. They said the wrong part had been ordered; they would contact me when the part arrived; and, I could return again. Hopefully, the door handle will arrive soon. More

REGGIE THOMAS i been buying trucks and cars since i was 16 im 27 now and each time i go to munday i call reggie i tell him im ready to trade in and he says is it th i been buying trucks and cars since i was 16 im 27 now and each time i go to munday i call reggie i tell him im ready to trade in and he says is it that time already which use to be every 2 years now its every year each time i buy from munday i know reggie looking out for me and will get me the best deal i could get cause he knows i wont leave in till i do haha and now that i have a family i dont just walk in and sign the papers any more i have to talk numbers but i have no doubt reggie is the most honest person at munday and if someone ever needs to buy i send them to reggie More

Untrustworthy Service Department I purchased a 2013 Tahoe in November of 2013. A couple of weeks later my wife was driving during rush hour in Downtown Houston and the accelerator go I purchased a 2013 Tahoe in November of 2013. A couple of weeks later my wife was driving during rush hour in Downtown Houston and the accelerator got stuck. Thank goodness she didn't have an accident. I took the truck to back to the dealership service department. They come back to me a few hours later and said all done. I asked what was wrong with it they said it didn't happen when they drove it. I didt get any copies showing I brought the truck or it was checked out. I called back requesting a Manager call me and I'm still waiting. A few days later I get a call to ask about the experience and I told her everything. She promised the Manager would call and until this day no call from the service department. Instead I got a $25 gas card. Munday calls you several times after you purchase a vehicle to find out about your experience but they really don't care. All if my service needs are being provided by a different dealer and they are always professional and most importantly they provide information regarding any and all vehicle needs. More

Angie Meischen Best car buying experience ever! Hyder was amazing, friendly and straight up! I was in and out if there in a good time frame and Mike in finance was Best car buying experience ever! Hyder was amazing, friendly and straight up! I was in and out if there in a good time frame and Mike in finance was very good to work with. Very friendly More