Sterling McCall Hyundai South Loop

Worst Car Buying Experience in History- Regrets! I regret giving my business, time, and hard earned money to South Loop Hyundai and ultimately Hyundai as this is one of their corporate dealers. W I regret giving my business, time, and hard earned money to South Loop Hyundai and ultimately Hyundai as this is one of their corporate dealers. Went to buy a car from an online ad on Auto-trader. Called ahead to make sure car was available and if they would honor online pricing. The rep on the phone told me to come in and they would take care of it. Got there and the car is unavailable, they wont honor the price because they don't know where that car is. So they ask what I am looking for and at what price. It happens to be the one in the showroom so they said we can have it. I confirm before they remove it for a test drive if the price they quoted is for this car. He assures me yes. Come back from my test drive and I'm ready to buy. He then tells me me that this is once I just drove is actually $2,500.00 more. If I wanted the original price they guaranteed me it would have to be another color and car.(our sales rep was a used car rep and they never allowed someone from the new cars to help us) It takes 5 hours for us to get to a price that both parties except. The manager never once introduces himself or comes to talk to us. Instead hides behind large tinted windows as the associates come to him and he sends 2-3 manager liaisons on his behalf. The manager liaison offers to give me tints and all weather mats if I agree and sign on the price after 5 hours of negotiations. After I sign they say they can only honor the tints or the mats because tints cost $300 and mats cost $500. (really ever heard of Amazon or Groupon) We agree on tints (with a manager liaison) and now it has been 7 hours and the finance department tells me that with a 780 credit score the best interest rate I get is 3.99%.Then tell me that they prefer not to use Hyundai Financing because they are horrible to deal with. So I ask for quote still to compare to the one from Wells Fargo. He goes into another office and 5 minutes comes back with a quote that is higher then 3.99%. I feel he manipulated the information to get that rate. Anyways now as we go to sign I look up and confirm the tints, and he (the financing guy) says according to his understanding they are not giving us tints or mats. At this point I am infuriated and my wife begins to cry out of frustration with these people. Then as we decide to walk away after 7+ hours at this place dealing with this and he(the financing guy) says " I feel bad for you too so I'll go ahead and take care of it." I signed on the price because they told me they were including tints and mats. Your not doing me a favor because your giving me half of what you promised. Also he states its ultimately his decision about selling the car to us. So why the heck did we spend our time talking to other people? The only nice thing was the last technician that stayed till very late to show us the features of the car. Besides him, everyone else was unprofessional, disrespectful, rude, and a liar. Don't trust anything they say. Would not recommend buying a car at this dealership. In 2015 the customer has more knowledge and access to information that reduces the need for long traditional negotiations. Ultimately in the future they will get rid of dealers since there are no "deals" to be made. Everything is a rebate of some short or a price deduction based on a specific qualification. The internet price reflects that for disabled war veterans who are recent college graduates who previously also bought another car from Hyundai. Never think you are getting a deal on a car. The prices are inflated to accommodate this annoying song and dance at a dealership. It disturbs me deeply to know that I went through that to get a car. I was frustrated that I had spent my entire day there, and therefore refused to leave with out a car. Knowing I would have been treated much differently at any dealership, I regret doing my business with Hyundai at South Loop. Ultimately i'm disappointed in my self for entertaining them in their circus. More

Hyundai #2 Product and warranties speaks for themselves. Courteous staff accommodated my late work schedule to finalize sale. Start of a great and long relations Product and warranties speaks for themselves. Courteous staff accommodated my late work schedule to finalize sale. Start of a great and long relationship. Will recommend location to family and friends. More

Great buy Had a great experience at this dealership, look forward to servicing my car here and doing future purchases. Great staff, the paperwork for financing Had a great experience at this dealership, look forward to servicing my car here and doing future purchases. Great staff, the paperwork for financing seem to take a bit longer than we expected but over all good experience. More

A fantastic first-time buyer experience Tony did a great job and I really appreciated his patience with all my stress and anxiety about becoming a first time car buyer. The process was smoot Tony did a great job and I really appreciated his patience with all my stress and anxiety about becoming a first time car buyer. The process was smooth and never felt rushed or anything less than professional. I felt valued as not only a customer but also as a person - coming from a customer service background, I know that is what makes the difference in earning trust and evolving a person into a returning customer. Tony is a great asset to the South Loop team and did a wonderful job representing South Loop and Hyundai overall. More

nice experience The car buying experience was a good one. Called and asked for a price because I knew what I wanted. Went there and the price was the price they quo The car buying experience was a good one. Called and asked for a price because I knew what I wanted. Went there and the price was the price they quoted me. The general manager came in and introduced himself. Paul then showed my daughter how to use the vehicle. More

Customer Service Professional, friendly and knowledgeable staff that understood their product, and were very helpful in explaining the features of the vehicle. We were Professional, friendly and knowledgeable staff that understood their product, and were very helpful in explaining the features of the vehicle. We were looking for a particular package, and new the price we wanted to pay, and South Loop Hyundai matched what they quoted on the phone. More

Great experience good experience. the staff was friendly and courteous. they went out of their way to make sure that my buying experience was a positive experience. I good experience. the staff was friendly and courteous. they went out of their way to make sure that my buying experience was a positive experience. I would have no problems recommending them to acquaintances. More

Excellent I had a great experience with South Loop. They were very helpful in my first-time experience as a new car owner. I appreciated their patience and will I had a great experience with South Loop. They were very helpful in my first-time experience as a new car owner. I appreciated their patience and willingness to help; they made sure that I got into the car with all the qualities that I needed as well as wanted, stayed late, and never made me feel pressured. I would recommend this dealer in my honest opinion. More

great experience Cool people..very socialism.. aim to please and work well together. Surely Wilmington refer other customers. Customers service overall was great. Fina Cool people..very socialism.. aim to please and work well together. Surely Wilmington refer other customers. Customers service overall was great. Finance explained everything Wl come again More

Hyundai is constantly exceeding my expectations I never thought that I could get into a 2015 Genesis Coupe ultimate but the salesperson made it happen which to me is amazing. I've never bought the s I never thought that I could get into a 2015 Genesis Coupe ultimate but the salesperson made it happen which to me is amazing. I've never bought the same brand twice this is the first time I've ever bought the same brand twice and I would do it again. More