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Sterling McCall Hyundai

Houston, TX

4.5
985 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 985 reviews

February 13, 2025

Don is always helpful and responsive and I have always had good service at this dealership. More

by Sabrsula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Feb 17, 2025 -

Sterling McCall Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 13, 2025

Andy was a very pleasant salesperson to deal with. .my overall experience was great!...Thanks to all... More

by donley.jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Feb 17, 2025 -

Sterling McCall Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

New place has larger space and great Service area. I wasn’t able to speak with my service advisor this trip as he was very busy. I spoke with one of the helpers who was very good. I apologize for not More

by lisagreen7602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Feb 17, 2025 -

Sterling McCall Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

I always come here for my car service and i will continue coming. They do an excellent job. More

by SherryNg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Feb 17, 2025 -

Sterling McCall Hyundai responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

I went for Oil change and fluid check , when I back home I checked the fluids level it was very low , when I call the customer service the representative didn’t care about my complaint. I doubt they even c More

by ashazam40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Galan
Feb 17, 2025 -

Sterling McCall Hyundai responded

Thank you for your feedback. We take concerns like yours very seriously, as customer satisfaction is our top priority. Our team follows strict procedures to ensure all services, including oil changes and fluid checks, are completed correctly. We'd like to investigate this matter further to understand what happened and address any concerns you may have. Please reach out to me directly at 713.981.3948 so, we can discuss this with you directly and find a resolution. We appreciate your time and the opportunity to make things right. Thank you, Heather Woodyard Service Director

February 10, 2025

Great service. Drove me home and returned. Clean. Professional. And treated me great washed my car More

by breezee1326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillion, Frank Galan
Feb 14, 2025 -

Sterling McCall Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 10, 2025

Service was quick and easy. Very responsive and understanding of my time. Worked with me to get the job done and did it right! More

by AstonSeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan , Frank Galan
Feb 14, 2025 -

Sterling McCall Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 07, 2025

Services were provided quickly and efficiently by the sterling McCall service center. I waited in a comfortable chair for the service to be completed. More

by ericwey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan , Frank Galan
Feb 12, 2025 -

Sterling McCall Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 07, 2025

Highly disappointed in the service I received. Left my car on MLK day for an oil change and clunking noise for my 2024 Palisade Calligraphy. Received the car on 2/5 and the service department knew More

by Dissatisfied Consumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather, Craig, Juan, Cedric
Feb 11, 2025 -

Sterling McCall Hyundai responded

Thank you for sharing your experience. We understand your frustration and sincerely regret that your visit did not meet your expectations. Our goal is always to provide the highest level of service and care for our customers. We appreciate you coming back to discuss your concerns with us. As part of our commitment to resolving the situation, we provided a loaner vehicle, addressed all issues with your Palisade, and contacted your tire warranty provider. Unfortunately, despite your contract being active, the provider declined coverage due to the tire severe wear and the object in the sidewall. However, we wanted to ensure your safety and satisfaction, so we replaced the tire at a discounted rate while covering the labor costs. Additionally, we have ordered a new jack for your vehicle. Regarding the engine noise, it was not a concern brought to our attention, but we would be happy to inspect it further if needed. We truly regret any miscommunication or inconvenience you experienced and appreciate your feedback as we continually strive to improve. If you have any further concerns, please feel free to reach out to us directly. We value your business and hope to regain your confidence in our dealership. Thank you, Heather Woodyard Service Director hwoodyard@sterlingmccallhyundai.com

February 06, 2025

I had a great experience with you guys. .my sales person Edward Martinez was very friendly helpful and knowledgeable. Thank you More

by aquarius.85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Martinez , Frank Galan, Maurice Caraway
Feb 11, 2025 -

Sterling McCall Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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