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Sterling McCall Hyundai

Houston, TX

4.5
958 Reviews

10301 Southwest Fwy.

Houston, TX

77074

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Showing 958 reviews

April 19, 2025

Great customer service! Ivan took great care of me. Nice facilities too. Loved the Lyft service. More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
Apr 21, 2025 -

Sterling McCall Hyundai responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2025

Thanks to sterling Mccall Hyundai Special thanks to Donhan Murrel I always go to this dealership they do the great job More

by Farhad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donhan Murrel, Frank Galan
Apr 21, 2025 -

Sterling McCall Hyundai responded

Hi Farhad, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2025

Clean service area. Service advisor kept me informed. Did take longer than I expected for installing 4 tires More

by MoCity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
Apr 21, 2025 -

Sterling McCall Hyundai responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2025

I worked with Mark and he was very helpful and showed great understanding of the cars. More

by Eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Frank Galan
Apr 18, 2025 -

Sterling McCall Hyundai responded

Hi Eduardo, we are glad Mark could help! If you have any further questions, please give us a call. We're always happy to help!

April 16, 2025

Everyone at the dealership is so kind and helpful. It was a pleasure working with Charles. So knowledgeable and made the process super easy and smooth. More

by Montalvochristina916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Nowell
Apr 18, 2025 -

Sterling McCall Hyundai responded

Hi, we are very happy Charles could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2025

Even though I was upset that I had to leave my car… they were doing what was best for my car and I really appreciate that. Great service More

by Tinaraturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Murrell, Frank Galan
Apr 18, 2025 -

Sterling McCall Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 16, 2025

I made an appointment for a oil change and routine maintenance at the service department. I waited at the dealership not expecting those services to take long. My service rep checked in with me once t More

by EB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dillon, Frank Galan
Apr 18, 2025 -

Sterling McCall Hyundai responded

Thank you for taking the time to share your experience. We’re sorry to hear that your recent visit didn’t meet your expectations. While routine maintenance and oil changes are typically completed more quickly, we understand how frustrating it must have been to wait nearly four hours, especially without regular updates. We sincerely apologize for the delay and the inconvenience this caused. Your feedback helps us identify where we can improve, particularly in communication and time management. If you’re willing, we’d appreciate the opportunity to speak with you directly and learn more about your visit. Please feel free to contact our service department so we can make things right. Thank you again for your feedback and for choosing Sterling McCall Hyundai. Thank you, Heather Woodyard Service Director 713-981-3948 hwoodyard@sterlingmccallhyundai.com

April 15, 2025

This dealership is one of the cleanest and most customer accommodative I have ever done business with. I will certainly recommend it to my friends. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Apr 17, 2025 -

Sterling McCall Hyundai responded

Hi Fred, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2025

They sold me a vehicle with transmission problems, but they didn't tell me at the time of purchase. I received poor customer service at the dealership. The complaint I filed with you didn't yield any posi More

by jlbyero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales department
Apr 16, 2025 -

Sterling McCall Hyundai responded

I would like to review your transaction and work with you on a resolution. Please contact me directly when time permits. Maurice Caraway General Manager mcaraway@sterlingmccallhyundai.com 713.981.3952

April 14, 2025

It’s ok wait is long and when they wash your car they left a dirty towel inside my suv and it had a large dirty spot on the back of my suv. More

by kadethra27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan
Apr 16, 2025 -

Sterling McCall Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent service visit didn’t meet expectations. Leaving a dirty towel inside your SUV and causing a spot on the back is not the standard we hold ourselves to, and we sincerely apologize for the oversight. Your time and your vehicle deserve the highest level of care, and we’d like the opportunity to make this right. If you’re open to it, please reach out to me directly at 713.981.3948 so we can learn more about your experience and take steps to address it properly. We appreciate your business and hope to earn back your trust on your next visit. Thank you, Heather Woodyard Service Director

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