Sterling McCall Hyundai

4 hours 30 minutes oil change with appointment. .. No express Lube... bad experience need improve Efficient of Time .. No express Lube... bad experience need improve Efficient of Time More

Thankful I was able to make a same day appointment. Everyone was nice, and it was very clean and accommodating. It was an hour from my house and I would definitely come back here. Everyone was nice, and it was very clean and accommodating. It was an hour from my house and I would definitely come back here. More

Service department is absurdly slow. I’ll never take my care there for service w. I’ll never take my care there for service w. More

The staff was very pleasant and attentive. My salesman Mr. Charles was very knowledgeable and committed to help me on my purchase. I will recommend to anyone that is looking to purchase a new My salesman Mr. Charles was very knowledgeable and committed to help me on my purchase. I will recommend to anyone that is looking to purchase a new Hyundai to see Mr. Charles for a Great purchase experience. More

Dealer kept me informed of everything that’s going on with my vehicle and the expected cost of repairs. with my vehicle and the expected cost of repairs. More

Staff n mgment turnovers, no follow ups on service, no return calls when left message, 30 minutes in hold be4 svc dept answered phone, 9 days kept car for repair, poor mgment! return calls when left message, 30 minutes in hold be4 svc dept answered phone, 9 days kept car for repair, poor mgment! More

Appointments mean almost nothing. I’ve never had less than a three hour wait for anything, even just taking warranty photos to potentially replace trim pieces at a later date. Waited I’ve never had less than a three hour wait for anything, even just taking warranty photos to potentially replace trim pieces at a later date. Waited three hours trying to get a shuttle back to dealership with no success (multiple texts/calls) so had to make my own arrangements. Poor responsiveness and hard to get support. More

I am a little disappointed, I ordered synthetic oil when I got home my invoice indicates regular oil. I have never had regular oil in my vehicle. I got home my invoice indicates regular oil. I have never had regular oil in my vehicle. More

I have been a customer for 15 yrs. I don't know exactly what's going on with the service department but they have let the ball drop. This is the 3rd time I have gone through this with I don't know exactly what's going on with the service department but they have let the ball drop. This is the 3rd time I have gone through this with my Hyundai Service Dept. In 2020, they used Covid as the primary reason for Not bring able to provide timely, an excellent service, and It has been an uphill battle every since. I've gone through multiple Service Managers, and Service Advisors, but I have continued to be a loyal customer. Now when I need them, I can Not depend on them. Recently I tried to get an appointment to in have my AC checked and serviced, and was told that they don't have any technicians available. The temperature in my city has been in the high 90s since early June, with a heat index beteen 105-108. Who all likes riding in a hot car at those temperatures, (raise your✋️)? In the mean time, while I'm waiting for an appointment to address my AC issue, I order tires. They didn't have a full set of tires in stock,(only 2), and said they would have to order them. My Service Advisor placed the order for me, and the tires were to arive within 2-3 days, that did Not happen. They just received the tires a week later, but to my amazement, they were Not the tires that I requested or the ones my Service Advidor ordered. [ We order Khumo Crugens & they sent Khumo Solus ]. 🤔 In the mean time, while, I was waiting to get 4 tires mounted, [6 1/2 hrs.], a Salesmsn, [ very nice by the way], tried to sale ne a new car. I asked him as well as his manager and the New Service Dept. Director, if I wax going to buy a New car today, tell me, what would be my motivation to buy a car from you? Why would I buy a car from Sterling McCall? 🤔 What difference would it make for me to buy a new car If I can't get it Serviced properly, and in a timely manner? They gave me all the reasons for the problem; [ Nationwide computer hacked to the Automobile Dealership's Computer system. Ect.,ect.]. So you know the problems, but how do you fix the problems? [ Always look for a Solution]. The other thing that I noticed, was that all of the cars in the service shop were later models - newer cars. I didn't see any older models being worked on. So from that perspective, it looks like Sterling MCCall has sold a lot of new vehicle, [which is a blessing in this economy], and they are taking care of those cars and customers first, but to xxxx with your long time, ride or die customers who have kept you in business through Covid and every other major dussaster. I hope this review makes it to the General Msnager of Sterling McCall as well as the Regional Manager for the AUTO 1 Group. You know, what I know for sure, God is still good. "God gives it, and God takes it away." He blessed AUTO 1 Group/Sterling McCall with this nice New state of the Art Dealership, but they are not sharing the blessing with their customers. [Always look for a solution]. There are more that 12 Dealerships within the AUTO 1 Group/Sterling McCall group, why not offer incentives,(Overtime), to all of your mechanics, in order to get all of your customers taken care of?). You were blessed with this new property, [ you invested money into the building of the New Hyundai Dealership], why not bless your Mechanics and Service Advidors, who in turn will bless your Customes, who in turn will keep the Sterling McCall group of dealerships in business for years to come? [Always look for a Solution]!! ***I would like to applaud my Service Advidors. *** Glenis Bkankenship, Srv. Advisor, went above and beyond to accommodate me through this entire horrible process. I give him 5⭐️s. Don?, Srv. Advidor, who had his own customer load, also went out of his way to assist me when Glenn was out or tied up with another customer. [Teamwork👍] More

Nice clean dealership. Easy to get to nice folks. Nice waiting rooms. I will be back. Easy to get to nice folks. Nice waiting rooms. I will be back. More