Sterling McCall Hyundai

I have been a customer for 15 yrs. I don't know exactly what's going on with the service department but they have let the ball drop. This is the 3rd time I have gone through this with I don't know exactly what's going on with the service department but they have let the ball drop. This is the 3rd time I have gone through this with my Hyundai Service Dept. In 2020, they used Covid as the primary reason for Not bring able to provide timely, an excellent service, and It has been an uphill battle every since. I've gone through multiple Service Managers, and Service Advisors, but I have continued to be a loyal customer. Now when I need them, I can Not depend on them. Recently I tried to get an appointment to in have my AC checked and serviced, and was told that they don't have any technicians available. The temperature in my city has been in the high 90s since early June, with a heat index beteen 105-108. Who all likes riding in a hot car at those temperatures, (raise your✋️)? In the mean time, while I'm waiting for an appointment to address my AC issue, I order tires. They didn't have a full set of tires in stock,(only 2), and said they would have to order them. My Service Advisor placed the order for me, and the tires were to arive within 2-3 days, that did Not happen. They just received the tires a week later, but to my amazement, they were Not the tires that I requested or the ones my Service Advidor ordered. [ We order Khumo Crugens & they sent Khumo Solus ]. 🤔 In the mean time, while, I was waiting to get 4 tires mounted, [6 1/2 hrs.], a Salesmsn, [ very nice by the way], tried to sale ne a new car. I asked him as well as his manager and the New Service Dept. Director, if I wax going to buy a New car today, tell me, what would be my motivation to buy a car from you? Why would I buy a car from Sterling McCall? 🤔 What difference would it make for me to buy a new car If I can't get it Serviced properly, and in a timely manner? They gave me all the reasons for the problem; [ Nationwide computer hacked to the Automobile Dealership's Computer system. Ect.,ect.]. So you know the problems, but how do you fix the problems? [ Always look for a Solution]. The other thing that I noticed, was that all of the cars in the service shop were later models - newer cars. I didn't see any older models being worked on. So from that perspective, it looks like Sterling MCCall has sold a lot of new vehicle, [which is a blessing in this economy], and they are taking care of those cars and customers first, but to xxxx with your long time, ride or die customers who have kept you in business through Covid and every other major dussaster. I hope this review makes it to the General Msnager of Sterling McCall as well as the Regional Manager for the AUTO 1 Group. You know, what I know for sure, God is still good. "God gives it, and God takes it away." He blessed AUTO 1 Group/Sterling McCall with this nice New state of the Art Dealership, but they are not sharing the blessing with their customers. [Always look for a solution]. There are more that 12 Dealerships within the AUTO 1 Group/Sterling McCall group, why not offer incentives,(Overtime), to all of your mechanics, in order to get all of your customers taken care of?). You were blessed with this new property, [ you invested money into the building of the New Hyundai Dealership], why not bless your Mechanics and Service Advidors, who in turn will bless your Customes, who in turn will keep the Sterling McCall group of dealerships in business for years to come? [Always look for a Solution]!! ***I would like to applaud my Service Advidors. *** Glenis Bkankenship, Srv. Advisor, went above and beyond to accommodate me through this entire horrible process. I give him 5⭐️s. Don?, Srv. Advidor, who had his own customer load, also went out of his way to assist me when Glenn was out or tied up with another customer. [Teamwork👍] More

Nice clean dealership. Easy to get to nice folks. Nice waiting rooms. I will be back. Easy to get to nice folks. Nice waiting rooms. I will be back. More

I made am appointment to have a recall for fire hazard completed on my 2013 Hyundai Elantra that I purchased new from Sterling McCall Hyundai. On the first appointment they brought my car in and came bac completed on my 2013 Hyundai Elantra that I purchased new from Sterling McCall Hyundai. On the first appointment they brought my car in and came back stating they do not fuse to address the recall. They then stated brakes are in the yellow and suggest they do full service and brake repair. I know the brakes were still okay and refused the upsell service. At this time rescheduled appointment for the recall. Showed up doe the service and they said they are not able to do the fire hazard recall. They knew prior to both appointments they were not able to perform the service and failed to call me to cancel the appointment. I lost time off work and travel costs and they did not care. Confirmation Code: X029E4EJ34 Date and Time: Jun 24, 2024 10:30:00 AM More

I drop my car 6 days and they fixed only 30 per what it need need More

My two-star review is based on a poor customer experience during and after buying my car; and the inaction from the car dealer to provide a solution after reporting issues to the car. When I bought the us during and after buying my car; and the inaction from the car dealer to provide a solution after reporting issues to the car. When I bought the used car, I noticed a small scratch in the front bumper on the right side that I was OK with. Two weeks after, I noticed that the bumper cover came out and had two clips/retainers damaged. I reported to the car dealer the situation and showed him a picture of when I purchased the car that already showed the damage in that area. Long story short, he blamed me and told me that they cannot do anything about it. The other issue was right after I finished the car purchase. When I requested the second car key, the car dealer just offered an apology and let me know that there was not a second key. They should provide that information during the sales process. Customer service My first impression was informality since we had an appointment at 11 AM and when we showed up, the sales representative was assisting someone else. The person who finally helped us was not precise enough when it came to numbers. She was more worried about closing the business than about us as a customer and what we wanted and needed. Nobody offered us a drink or even an extra chair. The finance manager was very impolite, because I decided not to purchase any of the warranties offered. He started acting in a very rude way and kicked us out of his office because we needed to get authorization from our bank to process the transaction. And finally, the car dealer who was going to assist us in the first place, came to shake hands with us, he had trouble finding the car that we traded in and the one that we purchased. So, we had to walk around the parking lot looking for the cars. On the positive side, they were open to negotiate, they brought a car that I was looking to compare from the dealer next to, and they picked up the car title of the car that I traded in at my home. In summary, based on my experience, I would not recommend this dealer. More

The service appointments I had before the dealership moved into this new location were awful. They did the work, but the person that waited on me acted like he was doing me a favor by helping me and was moved into this new location were awful. They did the work, but the person that waited on me acted like he was doing me a favor by helping me and was not personable at all. The waiting area was dirty in the bathrooms were dirty when I went for service. It was like a whole New World. Everybody was polite. Everything was clean and the guy that waited on me was awesome. His name was Glenn, I really felt like I was treated like a good customer. More

New service facility is great. Both for waiting customers and very clean service bays. Can observe work being done as you wait. Very efficient operations with text updates on work Both for waiting customers and very clean service bays. Can observe work being done as you wait. Very efficient operations with text updates on work progress. More

Mark and Craig were very friendly and helpful but many of the other service reps are not very good at returning your call or updating you on your vehicle or parts status. Service can be slow and they are alw the other service reps are not very good at returning your call or updating you on your vehicle or parts status. Service can be slow and they are always booked out months ahead. More

Excellent service. Sales man was patient and kind. Service man was very helpful . Everyone was friendly and respectful Sales man was patient and kind. Service man was very helpful . Everyone was friendly and respectful More

Carlos was the greatest sellers ever. No pressure at all and the team was amazing. They will be my 1st option in my next upgrade! No pressure at all and the team was amazing. They will be my 1st option in my next upgrade! More