Back

Sterling McCall Hyundai

Houston, TX

4.5
962 Reviews

10301 Southwest Fwy.

Houston, TX

77074

Directions

By Type

Showing 962 reviews

March 05, 2024

Very nice new dealership. Good customer service and the wait time i was quoted was accurate More

by Alexislking28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Mar 09, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 04, 2024

My rep Fred was very kind and explained everything included in the service for my Hyundai. I would recommend working with him and will continue to get my car serviced at Sterling McCall. More

by Driver24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
Mar 08, 2024 -

Sterling McCall Hyundai responded

We're pleased to hear that Fred, your service representative at Sterling McCall Hyundai, was kind and provided thorough explanations of the service for your Hyundai. Thank you for recommending him, and we're glad to have earned your continued trust for servicing your car. We appreciate your business, and we look forward to providing excellent service for your Hyundai in the future!

March 01, 2024

Excellent customer service,the representative that helped us was very knowledgeable.The service technician found out the problem within a few hours. Which was great . Our car was at another dealership off an More

by williamsjacqueline54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric, Frank Galan, Tim Harless
Mar 03, 2024 -

Sterling McCall Hyundai responded

We're thrilled to hear about your excellent customer service experience at Sterling McCall Hyundai. It's great that the representative was knowledgeable, and the service technician efficiently identified the problem within a few hours. We appreciate your positive feedback. We value your business and look forward to serving you again in the future!

February 29, 2024

I cannot speak on the sales department but, the service center is unorganized and lacking in customer service from the service advisors. Although management attempted to rectify the situation overall the e More

by ww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric
Mar 03, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Mar 13, 2024 -

Sterling McCall Hyundai responded

My apologies for the delay in my response, and I'm sorry for any inconvenience you may have had with our service department. Unfortunately, I'm unable to find you in our customer database. To assist you further, could you kindly reach out to me, using my contact information below? I would like to know more about this situation and your cooperation will help us to prevent this issue from happening in the future. Regards, Mark Nikolaus Service and Parts Director mnikolaus@sterlingmccallhyundai.com

February 29, 2024

Great client service. Fast, friendly and reliable for nine straight years! Keep it up everyone More

by Wsnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob palmer
Mar 01, 2024 -

Sterling McCall Hyundai responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

Service tech not engaged with customer. Pretty didn't care and IT SHOWED. My paper was on the desk for and hr he never came and talked to me etc. I had to find him in order to get informati More

by Anquinette2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CEDRIC ROGRS
Apr 04, 2024 -

Sterling McCall Hyundai responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 24, 2024

I had the pleasure of talking to Trey. He was very helpful and knowledgeable. I purchased a car and it was a smooth process. More

by Jung C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey, Diego, Frank Galan, Tim Harless
Feb 27, 2024 -

Sterling McCall Hyundai responded

We're thrilled to hear that Trey provided you with helpful and knowledgeable assistance during your car purchase! A smooth process is always a positive experience. Thank you for choosing us, and we appreciate your feedback. Wishing you many enjoyable miles in your new car!

February 22, 2024

Love this dealership they are so professional. They handle your vehicle with care, and they communicate with you on updates, and they are very professional. More

by Kandice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenis, Cedric
Feb 24, 2024 -

Sterling McCall Hyundai responded

We're thrilled to hear that you love our dealership and appreciate the professionalism, care, and communication provided during your experience. Your satisfaction is our priority, and we look forward to continuing to meet your expectations. Thank you for your kind words and for choosing our dealership!

February 22, 2024

The dealership itself was very clean and was very organized well kept not a lot of clutter on desk, and all the paperwork was done electronically More

by Sageraci57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddy and Bella. Bella did an outstanding job of communicating with me through the whole transaction always a very quick answer
Feb 24, 2024 -

Sterling McCall Hyundai responded

We appreciate your observation about the cleanliness and organization of our dealership. Maintaining a clean and organized environment is important for providing a positive experience to our customers. Thank you for choosing our dealership!

February 19, 2024

The employees are very knowledgeable and caring. I will recommend this dealership to anyone who is looking to purchase a vehicle. More

by elishastjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Galan, Tim Harless
Feb 22, 2024 -

Sterling McCall Hyundai responded

We appreciate your kind words! It's great to hear that our employees were knowledgeable and caring during your visit. Thank you for recommending our dealership to others looking to purchase a vehicle. We value your recommendation and look forward to assisting you or your referrals.

...
27
...