Sterling McCall Hyundai

I’ve previously had issues when I’ve come to fix my car at this Hyundai dealership, but today my experience was exceptional! I arrived 15 minutes early for my appointment and was greeted by Fred Leber. He at this Hyundai dealership, but today my experience was exceptional! I arrived 15 minutes early for my appointment and was greeted by Fred Leber. He asked me a couple of questions about my vehicle and the service I was receiving today. He took my car in and told me it would be about a 2-hour wait. The dealership’s waiting room was very clean and comfortable. They have an area where they have complementary coffee and two vending machines. They also have very clean restrooms. After 2-hours, I received a text message notifying me that my vehicle was ready for pick up and all the further instructions on how to retrieve my vehicle. Everyone from the valet to the service consultant and the cashier were very nice and polite. I only had one issue with a woman that I believe might have been training in the valet department. She gave me very snappy attitude when they made her go get my car where ever she parked it when she gave me my keys. It was nowhere near the pickup area. She was unaware of the procedures so I completely understood. The head valet apologized and I went on my way. Again, this dealership is a hit-or-miss. Sometimes they’re professional and get the job done, but sometimes they can be rude and completely disorganized. Good luck setting up an appointment as well. More

The network was down. ..could not get car inspected.Usually a sticker placed on windshield for next oil change, not this time. Television in waiting area down the last two ..could not get car inspected.Usually a sticker placed on windshield for next oil change, not this time. Television in waiting area down the last two times I have visited and I have never dealt with the same service rep anytime I have been their for service. More

Easiest car I ever bought. I hate going to dealers and feel like they were trying to upgrade me. They only helped me get what I wanted. Painless and very easy. No pressure jus I hate going to dealers and feel like they were trying to upgrade me. They only helped me get what I wanted. Painless and very easy. No pressure just help. We are wowed More

What an awesome experience! I never thought i'd say that about buying a used car but Eduardo really puts effort into making the customer happy. He does not give off the sterot I never thought i'd say that about buying a used car but Eduardo really puts effort into making the customer happy. He does not give off the sterotypical vibes of "used car salesman" and instead seems very authentic and real. I really enjoyed seeing that quality in him and his team and appreciated it very much. I would highly recommend going there for your vehicle needs and I certainly plan on returning in the future if I ever need another vehicle. Great job guys! More

Knowable respectful consistent fast stated what he was going to do and executed was was understanding to my stress about my car and I’m very happy about his service over all from the beginning to the end going to do and executed was was understanding to my stress about my car and I’m very happy about his service over all from the beginning to the end excellent More

Amazing experience at the dealership . The sales person Carlos was very friendly and ensured all our questions were answered and also gave us the best deal in all of Houston. The sales person Carlos was very friendly and ensured all our questions were answered and also gave us the best deal in all of Houston. More

Our salesperson, Josh, was very nice and professional. We were able to take multiple test drives to make sure every member of the family was good with the potential (eventual) purchase. I highly recommend We were able to take multiple test drives to make sure every member of the family was good with the potential (eventual) purchase. I highly recommend loading your whole family into the car when looking for a new car as that was the deciding factor for us in picking the car we ultimately purchased. More

Mr cedric was excellent like always he care for the costumer he has excellent people skills and don’t have u waiting all day and try to get you out within 1 hour or 2 costumer he has excellent people skills and don’t have u waiting all day and try to get you out within 1 hour or 2 More