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Sterling McCall Hyundai
Houston, TX
967 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 27, 2023
Extremely Disappointed with Sterling McCall Hyundai's Service I had high hopes when I purchased my car from Sterling McCall Hyundai in August 2022, but my experience with their service department has Service I had high hopes when I purchased my car from Sterling McCall Hyundai in August 2022, but my experience with their service department has been nothing short of a nightmare. After only 3-4 months of use, my car's engine broke down, and the problems began. First and foremost, the service center took my car in for testing, which lasted an excruciating two weeks. During this time, I was not provided with a substitute car, leaving me without transportation. This lack of courtesy and consideration for customers was deeply disappointing. Once they finally identified the issue, I was informed that the engine needed replacement, and it would be covered by Hyundai. However, what was initially promised to take two months ended up dragging on for an agonizing four months. This delay caused significant inconvenience and frustration in my life. To make matters worse, I recently discovered that the air intake hose was damaged during the engine replacement. I promptly brought my car in for service last Friday, with the expectation of a response by Monday. However, as of Wednesday, I am still waiting for a call from the service advisor. My repeated attempts to reach out to the service center have gone unanswered, and I have received no callbacks. The lack of communication and disregard for my time and convenience has left me incredibly upset and frustrated. I depend on my car for daily activities, and the fact that Sterling McCall Hyundai has not provided a substitute vehicle during this ongoing ordeal is a clear lack of integrity and customer care. I sincerely hope that my situation can be resolved promptly, but my experience thus far has left me questioning the level of service and professionalism at Sterling McCall Hyundai. Customers should not have to endure such frustration and inconvenience when dealing with a reputable dealership. How much longer will I have to wait for my car to be properly serviced? More
by Kargin
Employees Worked With
Fred
September 25, 2023
I’ve previously had issues when I’ve come to fix my car at this Hyundai dealership, but today my experience was exceptional! I arrived 15 minutes early for my appointment and was greeted by Fred Leber. He at this Hyundai dealership, but today my experience was exceptional! I arrived 15 minutes early for my appointment and was greeted by Fred Leber. He asked me a couple of questions about my vehicle and the service I was receiving today. He took my car in and told me it would be about a 2-hour wait. The dealership’s waiting room was very clean and comfortable. They have an area where they have complementary coffee and two vending machines. They also have very clean restrooms. After 2-hours, I received a text message notifying me that my vehicle was ready for pick up and all the further instructions on how to retrieve my vehicle. Everyone from the valet to the service consultant and the cashier were very nice and polite. I only had one issue with a woman that I believe might have been training in the valet department. She gave me very snappy attitude when they made her go get my car where ever she parked it when she gave me my keys. It was nowhere near the pickup area. She was unaware of the procedures so I completely understood. The head valet apologized and I went on my way. Again, this dealership is a hit-or-miss. Sometimes they’re professional and get the job done, but sometimes they can be rude and completely disorganized. Good luck setting up an appointment as well. More
by noahsamuel75
Employees Worked With
Fred Leber
September 22, 2023
I was there for pick up my ordered palisade. My sales representative Eduardo Avilés is a very nice person. He kept updating me about my order status pretty much very week. When I was there to pi My sales representative Eduardo Avilés is a very nice person. He kept updating me about my order status pretty much very week. When I was there to pick up, he was also very knowledgeable with all the functions in my new car and helped me a lot to get familiar with my new car. I’m very happy with my experience with this dealership. I will definitely recommend it to my friends and my family. More
by Leo Q
Employees Worked With
Eduardo Avilés, Frank Galan, Tim Harless
September 21, 2023
The network was down. ..could not get car inspected.Usually a sticker placed on windshield for next oil change, not this time. Television in waiting area down the last two ..could not get car inspected.Usually a sticker placed on windshield for next oil change, not this time. Television in waiting area down the last two times I have visited and I have never dealt with the same service rep anytime I have been their for service. More
by jcampos8
Employees Worked With
Frank Galan, Tim Harless
September 19, 2023
What an awesome experience! I never thought i'd say that about buying a used car but Eduardo really puts effort into making the customer happy. He does not give off the sterot I never thought i'd say that about buying a used car but Eduardo really puts effort into making the customer happy. He does not give off the sterotypical vibes of "used car salesman" and instead seems very authentic and real. I really enjoyed seeing that quality in him and his team and appreciated it very much. I would highly recommend going there for your vehicle needs and I certainly plan on returning in the future if I ever need another vehicle. Great job guys! More
by Judy B
Employees Worked With
Eduardo
September 19, 2023
Easiest car I ever bought. I hate going to dealers and feel like they were trying to upgrade me. They only helped me get what I wanted. Painless and very easy. No pressure jus I hate going to dealers and feel like they were trying to upgrade me. They only helped me get what I wanted. Painless and very easy. No pressure just help. We are wowed More
by Dan.colesent
Employees Worked With
Trey Rodgers, Frank Galan
September 17, 2023
Knowable respectful consistent fast stated what he was going to do and executed was was understanding to my stress about my car and I’m very happy about his service over all from the beginning to the end going to do and executed was was understanding to my stress about my car and I’m very happy about his service over all from the beginning to the end excellent More
by hendersontamara7
Employees Worked With
Fred Leber
September 15, 2023
Our salesperson, Josh, was very nice and professional. We were able to take multiple test drives to make sure every member of the family was good with the potential (eventual) purchase. I highly recommend We were able to take multiple test drives to make sure every member of the family was good with the potential (eventual) purchase. I highly recommend loading your whole family into the car when looking for a new car as that was the deciding factor for us in picking the car we ultimately purchased. More
by HoustonNative
Employees Worked With
Josh Hockless
September 15, 2023
Amazing experience at the dealership . The sales person Carlos was very friendly and ensured all our questions were answered and also gave us the best deal in all of Houston. The sales person Carlos was very friendly and ensured all our questions were answered and also gave us the best deal in all of Houston. More
by anushilrai
Employees Worked With
Carlos Becerra 10 on 10 in every aspect, Frank Galan, Tim Harless
