Sterling McCall Hyundai

You like this dealership or not is up to you. It happened that I just like the used car I saw and bought it. So many promises but never delivered. Everything dealership stated not all true. E It happened that I just like the used car I saw and bought it. So many promises but never delivered. Everything dealership stated not all true. Even free delivery vehicle not happened in two days within 6 miles. I had to come back with family to pick up the vehicle. Their reason was busy. Yep purchasing a vehicle take a lot of work, searching, pricing. I hope the car will be good for years and never care about dealership. More

I stopped to get gas on my way to Houston last week. My fuel door on my Santa Fe, which is press and release, was stuck. I was not able to fill up my tank. I knew I had enough gas to get myself to Houst My fuel door on my Santa Fe, which is press and release, was stuck. I was not able to fill up my tank. I knew I had enough gas to get myself to Houston, and I decided I would take it to be serviced here. When I called to schedule the appointment, Katrina was lovely. She got me an appointment that afternoon and told me I could bring my vehicle in earlier to see if it could be worked in sooner. Since my fiance and I had other errands to run, we decided to drop it off early, upon her recommendation. However, the service department was not nearly as friendly or considerate as Katrina. The person at the service counter told me I was too early, and my car wouldn't be worked on until the appointment time. Additionally, I was reprimanded for not having enough gas in my car (I was down to 11 miles to empty), and I was told that this could result in a fee. I told the service representative that I was not able to fill up my car, which is why I was there. I even asked if they would put a few gallons of gas in my car so I could make it to a gas station after, and I was told that this would be done "as a one time courtesy." I called a few hours after my appointment time for an update and was told the service rep would call me. He didn't call me until 5:15pm on a Saturday and told me that normal business hours end at 5. He said I may not have time to pick up my car and could pick it up MONDAY. Unable to go without my vehicle, I left right then to pick up my car. Upon my arrival, the door was not locked, and there were customers being assisted, which told me this particular rep was just ready to go home at the end of his shift. He reminded me that he was on his way out the door and didn't want to answer my questions. I was informed that the part needed to fix my fuel door was not in stock and had to be ordered, but I would get a call when the part came in. They broke the faulty part on my car and said it would be covered under warranty whenever the part comes in for repair. Since he was more concerned with leaving, he told me I could walk across the street to find where the valet parked my car because he didn't have time to show me. He told me to have a good night and sent me to get my car. When I finally found my car (parked in a lot half a mile away), I started it to find out there was only 1 mile to empty. As soon as I pulled out of the parking space, my mileage zeroed out to four dashes appearing. I was out of gas. I managed to coast into the parking lot and walked inside to tell the service rep (who still hadn't left yet) that no one put gas in my car. Instead of offering any sort of solution, he tried to say, "I told the valet to put some gas in it for you." And he was prepared to tell me that my car did have gas. It wasn't until he walked out and checked for himself that he found out I didn't have any gas. He was on the phone with someone and was more invested in his conversation than assisting me. He handed me a metal canister to fill with gas. This canister didn't have a nozzle on it, and he told me I could "ask the gas station for a funnel and funnel the gas into my car." Luckily, my fiance was there and able to take me to a gas station, which sold him a gas can with a nozzle and we came back to put gas in my car. I was told I would need to bring the original canister back and leave it outside the door, which is what I did. I was able to drive my car off the lot and fill up my tank. Fast forward to today, I called to see if the part had arrived to fix my car. I was told it has arrived, but somehow there are no service appointments available until the month of October. This is not my regular dealership, so I don't have the ability to just go without a vehicle or drive an hour to Houston at all times. I find the customer service I received (particularly in this emergency situation) egregious. I know it will likely be awhile until the repair can be made because dealerships do More